1. Mid-2010 Results of the Electronic Administration and State Reform Ops in Hungary Conference, 29 April 2010 Thanassis Chrissafis eParticipation Co-ordinator DGINFSO-H2 ICT for Government and Public Services http://ec.europa.eu/egovernment eGovernment in the EU

2. Basic concepts on the relation of Digital Technologies – Citizens – Public Services Gaps in adopting new technologies Re-definition of public goods and services (role of government) Re-definition of policy-making processes Re-definition of political processes

3. Gaps in adopting new technologies Individuals are faster, followed by private companies; public sector is the slowest Social networking technologies vs. institutional protocols Civil society vs traditional political organisations (e.g. NGOs vs GOs) Risks for “obsolete” public services Even greater risk for democratic deficit, if the political system does not adopt and adapt But, greater potential for citizens’ involvement –eParticipation

4. Re-definition of public goods and services (role of government) New public eGoods & eServices –PCs, software, broadband, eID, etc to all –European Economic Recovery Plan: 1.5 bil Euros for 100% high speed internet coverage by 2010 in rural areas (0.5 bil Euros for the “health check” of CAP) – COM (2009) 36 final New ways of producing and supplying public goods & services –Public eProcurement, etc (e in front of all services) –From state monopoly of salt in 19 th c., to state monopoly of rails, telecoms, air- transports, in the 20 th c., to … re-nationalising banks in the 21 st c.! What should the state provide? –Public-private partnerships New organisational models; public sector is NOT a silo; –Citizen-driven public eServices Citizens as producers of public services (e.g. noise-level monitoring in Amsterdam airport) –From one-stop-shop to mobile, personalised, real time service-oriented processes

5. Re-definition of policy-making processes New ways of public decision-making –From tv- and web-casting to deliberations, consultations, argument visualisation, impact assessments, etc –Informed decisions –EP: eParliament from 2010 (but HU national Parliaments has been a partner in a number of eParticipation projects) Accountability, representation –Who sets the agenda? –Who should definitely have a say? –Who decides what? Trust relations between citizens and the state From supply of public services to supply of transparent democratic processes –From transactional services to problem-solving decisions –Civil society initiatives –New practices in representative democracy

6. Re-definition of political processes Political parties Elections eLegislation eJustice

7. Lisbon Treaty three principles of democratic governance in Europe The Treaty of Lisbon confirms three principles of democratic governance in Europe: Democratic equality: the European institutions must give equal attention to all citizens Representative democracy: a greater role for the European Parliament and greater involvement for national parliaments Participatory democracy: new forms of interaction between citizens and the European institutions, like the citizens' initiative http://europa.eu/lisbon_treaty/glance/democracy/index_en.htm Also: Greater powers for the European Parliament Transparency in the Council of Ministers National parliaments and citizens will now be able to see which decisions have been taken by which national ministers in the Council, since all its deliberations on legislative matters will be made public. More participatory democracy There are already many ways in which European citizens can find out about and take part in the political process of the EU. The newest of these is the citizens' initiative, whereby one million citizens, from any number of member countries, will be able to ask the Commission to present a proposal in any of the EU's areas of responsibility.

8. eID (eIdentity eID (eIdentity ) eDocumentseDocuments eProcurementeProcurement Services Directive good practice sharing/exchange Measurement Measurement Preparatory Action Inclusive eGovernment Inclusive eGovernment eParticipation Efficiency Effectiveness Efficiency Effectiveness High Impact Services High Impact Services Key Enablers Key Enablers 5 Priority Objectives eGovernment A Plan for Coherent Progress + Lisbon Ministerial Declaration supported by CIP/ICTPSP + IDABC + FP6 RTD     

10. Now 2010 When? 2015 time Political Domain Legislation/Elections Political views & opinions 2011 Social Domain Wikipedia Facebook YouTube …??? Who produces value? Experience Domain ePractice MyHealth … ??? Continuous opinion stream Simultaneous multi-lingual debate Real-time policy making Digital legitimacy New governance models

11. One Government Back to front integration No Government Multiple private services Silo Government Low back and front-end integration formless Government Public-private collaboration High third party involvement High government involvement Low Low government involvement Vision on eGovernment: 4 scenarios third party involvement

12. Issue: A new model of relationship between administrations, citizens and businesses Main challenges : User-centric services Moving from ‘one size fits all' to 'tailor-made, open and customised public services' Mobility in the Single Market Closing the missing links for a Digital Single Market (eProcurement, electronic identity, eServices (Services Directive)) Make mobility for businesses and citizens easier A sustainable public sector, fit for the 21st Century. Delivering better and smarter public services with fewer resources Involving the younger generation in the political decision making process for the next generation governance eGovernment: eServices for EU citizens and businesses

13. EU added value is brought by launching projects: Support Member States to deliver cross-border public services to citizens and businesses through large scale cross-border pilots achieving interoperability Borderless eProcurement (PEPPOL) Mutual recognition of Electronic Identity (STORK) Support the implementation of the Services directive (SPOCS) Support the development of next generation ICT solutions for governance and policy modelling through research Support the eParticipation Preparatory Action with the aim of using ICTs to produce better legislation by integrating citizens in the decision-making process eGovernment: eServices for EU citizens and businesses

14. EU added value is brought by supporting coordination Ensuring the exchange of best practices through the ePractices Website Coordinate with the Member States (i2010 eGovernment subgroup) the implementation of the eGovernment Action Plan eGovernment: eServices for EU citizens and businesses

15. A current strong political momentum November 2009 : Adoption of the eGovernment Ministerial Declaration (Malmö 2009) –Political commitment of all EU Ministers responsible for eGovernment to achieve key priorities by 2015 –Support of the industry with the eGovernment Industry Declaration 2009 –The citizen’s view in the Open (Citizens) Declaration: transparency, participation, empowerment

16. Malmö Ministerial Declaration User empowerment User driven services Reusable information Transparancy Participation Single Market Business mobility Citizens mobility Cross-border services Efficiency and Effectiveness Administrative burden Organisational Processes Carbon footprint Pre-conditions Key enables Open specifications Innovation supported by CIP/ICTPSP + EIF + FP7 RTD supported by CIP/ICTPSP + EIF + FP7 RTD In 2010: Prepare and adopt the eGovernment Action Plan 2011-2015 according to political priorities agreed with MS

17. Political Priorities User Empowerment Single Market Efficiency and Effectiveness

18. Empowerment Transparency Reusable information Participation

19. Single Market Business mobility Personal mobility Cross-border services

20. Efficiency and effectiveness Administrative burden Organisational processes Carbon footprint

21. Transversal issues Key enablers Open specifications Innovation

22. Next steps towards an eGovernment Action Plan 2011-2015 European Commission, in collaboration with key stakeholders Member States via the eGov sub-group