1. Medical Transcription Service Details1 TRANSCRIPTION SERVICES OVERVIEW A PRIMER ON MT SERVICE USAGE

2. Medical Transcription Service Details2 OBJECTIVES To understand the modus operandi of the various service options Understand the potential problem areas in delivering Quality reports Recommended solutions Q&A Session

3. Medical Transcription Service Details3 SERVICE FEATURES Dictation Pick Up Options Toll Free Telephone Numbers Web Based Transcription FTP Transfers E-Mail Delivery Options: E- Mail EHR Import Fax FTP

4. Medical Transcription Service Details4 SERVICE FEATURES: Toll Free Services Use a designated Toll Free Number Use your 6 digit User ID to identify yourself to the system

5. Medical Transcription Service Details5 SERVICE FEATURES: Web Based Transcription Physicians will be provided with an Olympus Digital Dictaphone (Optional if you have One already) for dictations. Software will be installed on Physicians desktop. Just Plug in Dictaphone to the Sound Card of your computer for transferring files to the PC. Connect to the Internet for an automatic upload of files to our secure servers.

6. Medical Transcription Service Details6 SERVICE FEATURES: FTP Transfers The most economical solution for physicians Use any dictaphone for dictations Use Goldwave or any other sound recorder for converting your dictations to a compressed sound format. Name the files serially Upload them to our FTP site on the Internet Receive the dictations the following day/ based on the contracted TAT

7. Medical Transcription Service Details7 SERVICE FEATURES: Transcription Delivery Files are returned in Word format by E- mail, fax, or by downloading directly from the ftp site. Files are also available in Text only (txt), WordPerfect format, PDF, or HTML format. We can use the standard formats or use any given by you. Please send a copy to us.

8. Medical Transcription Service Details8 QUALITY REPORTS: The Real Issues Quality suffers due to Background Noises which suppress the words of dictation Speaking too rapidly (Happens typically for sentences you would repeat OR for a sentence in which you will correct yourself) Nouns- Names, Places, Streets etc. Phonetically spelt nouns are wrong 90% of the times! Speaking similar sounding (but different meaning) medical words without clarification.

9. Medical Transcription Service Details9 RECOMMENDED SOLUTIONS Patient Identifier- MR No./ Patient Code list- Helps in reducing errors to 0%. DAILY PATIENT LIST RECOMMENDED Referring Physicians Database WEEKLY UPDATED REFERRING PHYSICIAN LIST RECOMMENDED Sample Reports (3) spanning your entire range of reports- Consultation Note, Letter etc. Helps in knowing your dictation style Helps in understanding your typical phrases/ sentences, which you would tend to speed up.

10. Medical Transcription Service Details10 THE FEEDBACK FACTOR Initial Feedback is essential for learning your accent, likes and dislikes in a report, typical words/ phrases used by you. RECOMMENDED: DAILY FEEDBACK: First 2 Weeks (Or till the time required) WEEKLY FEEDBACK: Week 3 & 4 AD-HOC Feedback: In case you have a issue on the transcriptions

11. Medical Transcription Service Details11 TRANSCRIPTION SUPPORT For an Urgent answer to your queries: Send an e-mail to jobs@mckiol.comjobs@mckiol.com Fax corrected reports to (303) 736 3938 Call us at: 917-546-6688 Give us a Contact Person in your office in case we need to communicate. Please complete the questionnaire. It will help us in serving you better.

12. Medical Transcription Service Details12 TRANSCRIPTION SUPPORT E Mail us in case you need: STAT Jobs (Mention Patient Name and Date of Dictation) Old/ Archived Transcripts (Mention Patient Name & Date of dictation) New TAT Request (Other than the contracted TAT)

13. Medical Transcription Service Details13 Q&A Please feel free to ask any Questions that you may have.