1. www.112.fi Jari Wilén Emergency Response Center Administration VIRVE PUBLIC AUTHORITY NETWORK EMERGENCY RESPONSE SYSTEM IN FINLAND

2. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network EMERGENCY RESPONSE CENTRES The Emergency Response Centre Administration is an esteemed, progressive and efficient team of top performers. Unique operating model Urgent emergency calls for police, rescue, social and health services Professionally skilled and ability to co-operate effectively Good team spirit and highly motivated staff Same person takes the emergency calls and makes the alarms

3. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Uniform The Emergency Response Centre Administration has its own uniform

4. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network ERC Duties

5. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Operational Model The same operator receives the emergency call, evaluates the risk and alerts the quickest and most appropriate unit or units The incident is transferred to incident monitoring, managed by one or several operators

6. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network The Calltaking dispatcher alarms units

7. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Data flow in the ERCs Records of the Health Record for Rescue Services Personnel data record, Police Records of the social affairs Field unit of the Police Field unit of the Rescue Services Ambulance services Social services Fully authorised Dispatchers

8. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Emergency Response Centre in Central-Finland (ERC) -POLICE -FIRE AND RESCUE -HEALTH CARE -SOCIAL

9. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Emergency Call Handling Reception of emergency call Register queries Support activities ACCIDENT Occupational safety Preventive measures Risk assessment Alerting units Public authority assistance * Fire services * Police services * Ambulance services * Social services, crisis response services Fire alarm systems Alarm devices Emergency phones Fixed line and mobile phone network Public authority network (VIRVE) (DARC-pager)

10. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Customers In need of help or under threat: –people –the environment –national heritage sites –Property Public authorities responsible for safety: –rescue services –police services –social services –health services

11. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Different Field Operations

12. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network There will be a total of 15 ERCs by 2006 1.ERC of Helsinki – Helsinki 2006 2.ERC of West Uusimaa – Lohja 2005 3.ERC of East and Central Uusimaa – Kerava 2005 4.ERC of South-West Finland – Turku 2004 5.ERC of Satakunta – Pori 2003 6.ERC of Häme – Hämeenlinna 2004 7.ERC of Pirkanmaa – Tampere 2004 8.ERC of South-East Finland – Kouvola 2002 9.ERC of South Savo – Mikkeli 2003 10.ERC of Ostrobothnia – Vaasa 2002 11.ERC of Central Finland – Jyväskylä 2001 12.ERC of North Savo – Kuopio 2003 13.ERC of North Ostrobothnia and Kainuu – Oulu 2005 14.ERC of Lapland – Rovaniemi 2002 15.ERC of North Karelia – Joensuu 2001 ERCs

13. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network VIRVE Multi-agency network with 30,000 users 15 switches More than 1,200 base stations Helsinki

14. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network In use today, nationwide Network roll-out completed, fully on schedule Full nationwide coverage, full seamless nationwide functionality, for example nationwide group calls Meets Schengen requirements Seamless integration with nationwide emergency response center network Co-operation with the Estonian marine border guard

15. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Joint network enhances effectivity The purpose of the VIRVE network is to boost the capability of public safety authorities to perform their specific tasks successfully in any situation. The aim of the project was to create an efficient and comprehensive radio network for use by the Finnish public safety authorities that will serve all the different user groups and improve the operational capabilities of the authorities.

16. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Traditionally - Government Agencies… Rescue Fire Dept Traffic police Ambulance Crime unit Border guard Military have multiple systems owned by each organization

17. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Rescue Fire Dept Ambulance Crime unit Border guard Traffic police Military Co-operation through a shared multi- agency TETRA system

18. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Nationwide group calls have become a reality Reliability and availability of service – complemented by base station fallback and DMO Multi-agency cooperation, seamless cooperation Savings and operational efficiency Improved security and safety of officers VIRVE answers the needs of all user organizations

19. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network From plans to reality Contracts Awarded 12.97 -Technology-Vendor-Operation Drafting phase State Security Networks 1992 200019981996 1994 2002 First nation wide group call 2002 NetworkCompleted2002 1st Phase of Network completed 1998 Sharednetworkconcept RFQ Bidding Construction phase Pilot use Operativeuse 1.8.2001 1.11.1998 5.96-2.97

20. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network VIRVE-administration Security Networks Group Ministry of Transport and communications State Security Network LTD -Operator - Consession holder 100% Government

21. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Fire and rescue 20% Frontier Guard 8% Defence Forces 20% Police 15% Social and health services 30% Others 3% Customs 4% True multiagency operation today ~35.000 users from different organisations

22. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Key benefits of TETRA Services to address the needs of mission-critical users –voice + data + dispatching Meets the security needs of public safety users Combines two-way radio, mobile telephony, messaging and packet data in one system Open standard, multi-vendor supply, certified interoperability

23. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Is VIRVE fulfilling user expectations?

24. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Contact Information EMERGENCY RESPONSE CENTRE ADMINISTRATION P.O. BOX 112 FIN-28131 PORI, FINLAND Tel. +358 (0)2 624 4800 (exchange) Fax +358 (0)2 624 4888 www.112.fi Official e-mail: hatakeskuslaitos@112.fi firstname.lastname@112.fi

25. Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Thank You Jari Wilén Supervisor, Public Authority Network Emergency Response Centre Administration jari.wilen@112.fi www.112.fi