1. Project Scope N EXT L EVEL Consulting TEAM I Roman HamediSean Griffin Tierny MirandaKrystal McDonald Richard RohrmanSam Thakkar Lydia Watts

2. Business Profile  Next Level is a corporate consulting firm which provides guidance and technological solutions to the businesses desiring to take their companies to the next level.  We are CMM Level V certified. Next Level has 7 consultants and developers with over 15 years of combined experience.  Our corporate headquarters are located in the heart of Downtown Dallas. The physical address is 4447 Woodall Rogers Fwy, Suite 110, Dallas, TX 75201.

3. Problem Statement & Current Business Impact  The UTD Police Department’s current Parking and Traffic Office system is inefficient in accommodating the increasing population of UT Dallas students and staff needing to purchase a parking permit.  The system is inconvenient for students and staff who must stand in long lines for hours to acquire their permits.  Another problem they face is severe understaffing during the beginning of classes each semester.  The office has only two computers equipped with the appropriate software to process transactions. Sometimes only one station is available for getting a permit. There have been several complaints from both sides to address this issue immediately.  The Parking and Traffic Office is not currently equipped with an automated system to handle this large volume of transactions similar to other top universities.

4. SWOT Analysis Can register up to 3 tags under 1 tag Inexpensive Permits compared to market Convenience to Consumer (central loc) Upgrade Ability at close of semester Extremely Long Wait Times Poor Record Keeping of Permits Sold Manual System Poor Customer Service Inconsistent fines and citations Develop Online System to Interface with SIS Improve convenience and efficiency Reduction of Staff and Transaction Time Implement Seniority system for permits Improve Customer Service Improve Record Keeping for Inventory Low Maintenance Increasing Competition of Public Transportation (DART) Increasing number of On-Campus students (Waterview Only) Increasing Carpool StrengthsWeaknesses OpportunitiesThreats

5. Executive Summary - Our proposal is in response to a request to analyze the current University of Texas at Dallas system of selling parking permits. Due to the numerous complaints reported, UTD is looking into new technology that will resolve this issue. We have chosen a plan that will implement an online system for purchasing a hangtag. In order to improve the present situation, we have to interface the new automated service with the existing Student Information Systems, with which everyone is familiar. - In addition to fulfilling the requests of university students, faculty and staff, this system is guaranteed to make everyday operations of UTD easier to maintain. This plan will enable UTD to capitalize on an opportunity that has been missed in the past, and focus on providing a more efficient process for the University of Texas at Dallas community as a whole.

6. Business Process Analysis Our objectives to resolve the client’s problem are as follows:  To create an online system that will allow user to buy a permit faster.  Interface new automated application with Student Information System (SIS). –Users will be required to have a login ID and password.  As a special note, the faculty and staff members will not be given any deadlines to comply with other than the date of their current hangtag expiration. Most faculty and staff are allocated parking spaces for their use; therefore the system will be setup to recognize such details when they are buying a permit.  Generate an invoice with payment amount based on permit type.  Verify the payment amount is correct for the permit type (approve/reject).  Allow the user to make a payment online using various payment methods (credit card, e-check).  Notify user of receipt of payment and generate an online printable receipt.  Notify user of balance due.  Provide a method for the user to receive refund.  Keep a record of permit type and availability.  Store up to 3 vehicles associated with one tag.  Allow Police Department to enter and manage arriving inventory of tags.  Verify that tags are available for upgrade/downgrade.

7. Business Benefit  Cost Benefit due to Staff Reductions  Lower Maintenance System (upgraded technical solutions)  Increase Customer Value and Satisfaction  Drastically Improve System Efficiency and convenience for Customer and Client  Automated Solution  Provide reporting tools to study consumer trends and manage inventory

8. Project Components Accounts Receivable –Calculate Payment will generate an invoice with payment amount based on permit type –Verify Payment will verify the payment amount is correct for the permit type (approve/reject) –Online Payment will allow the user to make a payment online using various payment methods –Receipt of Payment will notify user of receipt of payment and generate an online printable receipt –Payment Due Notification will notify user of balance due Accounts Payable –Refund will provide a method for the user to receive refund Inventory –Inventory Management will keep a record of permit type and availability –Multi-Vehicle Registration will allow system to store up to 3 vehicles under one tag –Update Inventory will allow Police Department to enter and manage arriving inventory of tags –Upgrade/Downgrade Permit will verify that tags are available for upgrade/downgrade Reports –Track Sales/Revenue will keep track of daily purchases and upgrade/downgrade transactions Online Sales (Distinguishing Window Pickup vs Mailed Permit) Window Sales will track sale of permits that are physically purchased and distributed at the window

9. Constraints  Market Implementation Date: 11.22.2005  Database Development Resource availability  Time Management/Organization  Schedule Limitations  Scope Creep