Presentation on theme: "Social Insurance Management Information System (SIMIS)"— Presentation transcript:
1 Social Insurance Management Information System (SIMIS) General Organization for Social Insurance,Saudi ArabiaImplementation of theSocial Insurance Management Information System (SIMIS)Hussein AlOkbyGOSI, CIOAhmed AlOmranGOSI, Infrastructure ManagerncxbznmcbzbcxInternational Conference on information and communication technology in social securityMoscow, Russian Federation 29 June – 1 July 2005
2 AGENDA SIMIS- The project SIMIS- A closer View SIMIS- e-services SIMSI- Key challengesRadical Shift in GOSI operationBenefit to GOSIInfrastructureRoad Map
3 Strategic study been done in 9999 SIMIS- The projectStrategic study been done in 9999The project was compliant with Component Based Development on the Latest technologies.Iterative Development Methodology was adopted, based on OOAD principles, in compliance with development methodologies assessed at SEI-CMM Level 5Duration 3.85 yearsEffort 106 p.yPeak team size 105
4 FOCUS POINTSWeb Based System for Social Insurance & Management functions.Intranet / Extranet / Internet access for GOSI stakeholders - Employers, Hospitals and ContributorsWorkflow/Security Component for Role task assignment, user authorization and authenticationData Warehouse implementation for Top Management and Actuarial ReportingIntegrated Document Management SystemData Migration to port the existing system data to the new applicationExtensive "e-services" implementation
5 SIMIS- IMPLEMENTED AND LIVE Release 1 comprising of Inventory, Purchase, Contracts and Investments application modules which going LIVE from Sep 2003Release 2 comprising Budgets, Fixed Assets Real Estate and Personnel application modules going LIVE in Oct 2003Release 3 comprising Social Insurance and Financial Accounting modules going LIVE from Mar 2004
6 VOLUMES BEING SUPPORTED 105,462Number of Employers being serviced2,733,033Number of Contributors being serviced162,472Number of Beneficiaries being serviced147,557Volume of Investments supported10123Number of social insurance transactions per month2296Number of contributors added per month20531Number of establishments added per month4812Number of Finance receipts issued per months1651Number of contribution payment certificates issued per month11537Number of Annuity benefits registered per month11530Number of Injuries registered in a monthNumber of Daily Allowance payments per month
8 HIGHLIGHTS Rule Driven approach- easy maintenanceEasy enhancements / customizationsDual Language- supporting Arabic and English languages (labels, error messages, reports, letters and online help text)Dual Calendar- Establishments can choose the calendar with respect to timing their GOSI-related commitments.Second level of Authentication- sensitive tasks need a higher level of security authentication, iKey technology been used to provide second level of passwordThe user will be identified by the password stored in the ikey.Ikey will be given to users performing sensitive work only.User can not perform any sensitive work without connecting the ikey to the device.
9 HIGHLIGHTS –DATA WAREHOUSE Enhance business efficiencyGive a better understanding of the business.A base for Actuarial analysis.DWMarketIntelli-genceContributionSeasonalityIncomeDefaultersCoverageBenefitsCash flowFraud analysisOHRisk ProfilingAdvisory servicesExpense analysisInvestmentTrading incomeInterest incomeFund Mgr. -performanceActuarialPricing advice -industry/region etc.Risk analysisBenefit calculationsO L T PRegistrationInvestmentsOperational-Performance
10 HIGHLIGHTS- WORK FLOWEffective tracking of activities and productivityRound-Robin method.Roles are identified and tasks assigned to the same.Users are assigned roles and thus the workflow is devised based on approval rules.Each intranet user has his / her own Workflow inboxInterfaces with the Personnel module to establish availability / non-availability of users and to assist in workflow routing.Work flowApproverejectedmanagerReg. clerkcancelledDB
11 HIGHLIGHTS- DMStransactions will be entered in SIMIS and related document will be scanned locally.Transaction and its corresponding images will be routed for higher approval.Approval cycle can be within office departments or up to the top management in the Head Quarter.More than 50 scanning stationsimages per day
12 SIMIS- eServicesTo be really effective, an e Government initiative should touch almost every aspect of Information Technology.To ensure a focused and cost-efficient approach, it is necessary to really understand the end needs of the actual customers.With employeesWith companiesSIMIScommunicationWith othergovernmentsWith citizen
13 Establishments requirements Government requirements SIMIS- eServices -continuedThe users were categorized into three different groups. The requirements of such groups were defined to be certain that SIMIS fulfill all requirements in order to ensure the system success.CitizenrequirementsAccess everywhere, anytimePersonalized, simplifiedEstablishments requirementsSpeedy, efficient, low costTransparent & reliable processesGovernment requirementsExchange and sharinginformationAll Contributors registered with GOSI will be able to access the application from Internet 24*7 from anywhere through their Social Insurance Numbers and PINs given to them.All Establishments registered with GOSI will be able to do various functions, which have been logically grouped into the Registration, Contribution and Occupational Hazards module,over the Internet so that both parties, GOSI and the Establishments, are benefited.SIMIS provides a lot of services to other government’s agencies, for example it allows the authorized government's agencies to inquiry about the registered worker and establishments through secure internet link.
14 Data Migration: Migrating 30 years old ADABAS data to Oracle SIMIS- Key challengesData Migration: Migrating 30 years old ADABAS data to OracleDifferent structureComplicated mapping ruleClean and migrate at the same timeNew Technology: state-of-art technology used to develop and operate SIMIS, which needs expertise to run and administerUser Resistance:Users afraid from the new technologyUsers don’t want to lose their experience in the old system
15 Benefits to GOSIReduction in Transaction Cycle TimeFraud detectionUnified ProcessesPaperless operationsFully automated and integrated systems
16 InfrastructureSIMIS provide service to GOSI’s users and to the online users as well, so it must be available 24/7 and accessible form anywhere.IN ORDER TO PROVIDE THESE SERVICESGOSI built a reliable, available, and secure Infrastructure, consist of the 3 P’s: PlatformPeopleProcesses
17 Infrastructure -Network WAN covers 30 field offices in the Kingdom:Point to point leased linesVSAT networksNetwork ManagementNetwork Security (Firewalls, IDSs)24/7 MonitoringCommunicationsMessaging/Corporate Internet AccessVoice Over IPVoice/ Integration
18 Infrastructure –Systems & storage Server management60+ high and low end serversHigh-Availability Clustering support load balancing and failover.StorageStorage Area Network (SAN): 3 Tb EMC ClariionNetwork Attached Storage (NAS): An attached storage to serve support applications and tools.
19 Infrastructure –Control tools Desktop managementRemote ManagementSoftware DeliveryAsset ManagementNSMNetwork Monitoring: online and historical reportsHelp Desk24/7 User SupportRemote Problem Diagnosis and Resolution
20 Infrastructure –Security All machines that connected to GOSI network are protected by an antivirus system and are updated periodically.A BS7799 Gap Analysis made to block the security gap and to ensure that our system is complying with international policy and standards.A periodically pen test and vulnerability study made to ensure best security level.
21 Infrastructure –Disaster recovery JeddahTo ensure the continuation of business in case of a disaster occurs,A fully redundant system been installed in the main site (Riyadh)A disaster recovery site been built in Jeddah office, 1000 km away from Riyadh Head Office.A plan been prepared that shows how to fail over to the DR in case of disasters.
22 Road map –IT strategic initiatives Future projects that will add new services to GOSI's pool of e-services:Portal:A single point of entry into the systems,Personalized to each user or user group.CRM:
23 Road map –IT strategic initiatives Quality accreditation:SIMIS developed and unified work procedures in all GOSI’s facilities. Now GOSI is aptly placed to certify its business and IT processes substantiating the same through certifications such as ISO. GOSI's ICT center started studying the requirements and conditions to acquire the ITIL quality certificate in performance.