1. Social Insurance Management Information System (SIMIS)
General Organization for Social Insurance,
Saudi Arabia
Implementation of the
Social Insurance Management Information System (SIMIS)
Hussein AlOkby
GOSI, CIO
Ahmed AlOmran
GOSI, Infrastructure Manager
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International Conference on information and communication technology in social security
Moscow, Russian Federation 29 June – 1 July 2005

2. AGENDA SIMIS- The project SIMIS- A closer View SIMIS- e-services
SIMSI- Key challenges
Radical Shift in GOSI operation
Benefit to GOSI
Infrastructure
Road Map

3. Strategic study been done in 9999
SIMIS- The project
Strategic study been done in 9999
The project was compliant with Component Based Development on the Latest technologies.
Iterative Development Methodology was adopted, based on OOAD principles, in compliance with development methodologies assessed at SEI-CMM Level 5
Duration 3.85 years
Effort 106 p.y
Peak team size 105

4. FOCUS POINTS
Web Based System for Social Insurance & Management functions.
Intranet / Extranet / Internet access for GOSI stakeholders - Employers, Hospitals and Contributors
Workflow/Security Component for Role task assignment, user authorization and authentication
Data Warehouse implementation for Top Management and Actuarial Reporting
Integrated Document Management System
Data Migration to port the existing system data to the new application
Extensive "e-services" implementation

5. SIMIS- IMPLEMENTED AND LIVE
Release 1 comprising of Inventory, Purchase, Contracts and Investments application modules which going LIVE from Sep 2003
Release 2 comprising Budgets, Fixed Assets Real Estate and Personnel application modules going LIVE in Oct 2003
Release 3 comprising Social Insurance and Financial Accounting modules going LIVE from Mar 2004

6. VOLUMES BEING SUPPORTED
105,462
Number of Employers being serviced
2,733,033
Number of Contributors being serviced
162,472
Number of Beneficiaries being serviced
147,557
Volume of Investments supported
10123
Number of social insurance transactions per month
2296
Number of contributors added per month
20531
Number of establishments added per month
4812
Number of Finance receipts issued per months
1651
Number of contribution payment certificates issued per month
11537
Number of Annuity benefits registered per month
11530
Number of Injuries registered in a month
Number of Daily Allowance payments per month

7. Common/Management Functions
SIMIS- A CLOSER VIEW Functional Domain Supported
Social Insurance
Common/Management Functions
Registration
Contributions
Hospital
Annuities
Occupational Hazard
Bank
Internet User
Establishment
RPA
Financial Accounting
GOSI Application

8. HIGHLIGHTS Rule Driven approach-
easy maintenance
Easy enhancements / customizations
Dual Language- supporting Arabic and English languages (labels, error messages, reports, letters and online help text)
Dual Calendar- Establishments can choose the calendar with respect to timing their GOSI-related commitments.
Second level of Authentication- sensitive tasks need a higher level of security authentication, iKey technology been used to provide second level of password
The user will be identified by the password stored in the ikey.
Ikey will be given to users performing sensitive work only.
User can not perform any sensitive work without connecting the ikey to the device.

9. HIGHLIGHTS –DATA WAREHOUSE
Enhance business efficiency
Give a better understanding of the business.
A base for Actuarial analysis. DW
Market
Intelli-
gence
Contribution
Seasonality
Income
Defaulters
Coverage
Benefits
Cash flow
Fraud analysis OH
Risk Profiling
Advisory services
Expense analysis
Investment
Trading income
Interest income
Fund Mgr. -
performance
Actuarial
Pricing advice -
industry/region etc.
Risk analysis
Benefit calculations
O L T P
Registration
Investments
Operational-
Performance

10. HIGHLIGHTS- WORK FLOW
Effective tracking of activities and productivity
Round-Robin method.
Roles are identified and tasks assigned to the same.
Users are assigned roles and thus the workflow is devised based on approval rules.
Each intranet user has his / her own Workflow inbox
Interfaces with the Personnel module to establish availability / non-availability of users and to assist in workflow routing.
Work flow
Approve
rejected
manager
Reg. clerk
cancelled DB

11. HIGHLIGHTS- DMS
transactions will be entered in SIMIS and related document will be scanned locally.
Transaction and its corresponding images will be routed for higher approval.
Approval cycle can be within office departments or up to the top management in the Head Quarter.
More than 50 scanning stations
images per day

12. SIMIS- eServices
To be really effective, an e Government initiative should touch almost every aspect of Information Technology.
To ensure a focused and cost-efficient approach, it is necessary to really understand the end needs of the actual customers.
With employees
With companies
SIMIS
communication
With other
governments
With citizen

13. Establishments requirements Government requirements
SIMIS- eServices -continued
The users were categorized into three different groups. The requirements of such groups were defined to be certain that SIMIS fulfill all requirements in order to ensure the system success.
Citizen
requirements
Access everywhere, anytime
Personalized, simplified
Establishments requirements
Speedy, efficient, low cost
Transparent & reliable processes
Government requirements
Exchange and sharing
information
All Contributors registered with GOSI will be able to access the application from Internet 24*7 from anywhere through their Social Insurance Numbers and PINs given to them.
All Establishments registered with GOSI will be able to do various functions, which have been logically grouped into the Registration, Contribution and Occupational Hazards module,
over the Internet so that both parties, GOSI and the Establishments, are benefited.
SIMIS provides a lot of services to other government’s agencies, for example it allows the authorized government's agencies to inquiry about the registered worker and establishments through secure internet link.

14. Data Migration: Migrating 30 years old ADABAS data to Oracle
SIMIS- Key challenges
Data Migration: Migrating 30 years old ADABAS data to Oracle
Different structure
Complicated mapping rule
Clean and migrate at the same time
New Technology: state-of-art technology used to develop and operate SIMIS, which needs expertise to run and administer
User Resistance:
Users afraid from the new technology
Users don’t want to lose their experience in the old system

15. Benefits to GOSI
Reduction in Transaction Cycle Time
Fraud detection
Unified Processes
Paperless operations
Fully automated and integrated systems

16. Infrastructure
SIMIS provide service to GOSI’s users and to the online users as well, so it must be available 24/7 and accessible form anywhere.
IN ORDER TO PROVIDE THESE SERVICES
GOSI built a reliable, available, and secure Infrastructure, consist of the 3 P’s: Platform
People
Processes

17. Infrastructure -Network
WAN covers 30 field offices in the Kingdom:
Point to point leased lines
VSAT networks
Network Management
Network Security (Firewalls, IDSs)
24/7 Monitoring
Communications
Messaging/
Corporate Internet Access
Voice Over IP
Voice/ Integration

18. Infrastructure –Systems & storage
Server management
60+ high and low end servers
High-Availability Clustering support load balancing and failover.
Storage
Storage Area Network (SAN): 3 Tb EMC Clariion
Network Attached Storage (NAS): An attached storage to serve support applications and tools.

19. Infrastructure –Control tools
Desktop management
Remote Management
Software Delivery
Asset Management
NSM
Network Monitoring: online and historical reports
Help Desk
24/7 User Support
Remote Problem Diagnosis and Resolution

20. Infrastructure –Security
All machines that connected to GOSI network are protected by an antivirus system and are updated periodically.
A BS7799 Gap Analysis made to block the security gap and to ensure that our system is complying with international policy and standards.
A periodically pen test and vulnerability study made to ensure best security level.

21. Infrastructure –Disaster recovery
Jeddah
To ensure the continuation of business in case of a disaster occurs,
A fully redundant system been installed in the main site (Riyadh)
A disaster recovery site been built in Jeddah office, 1000 km away from Riyadh Head Office.
A plan been prepared that shows how to fail over to the DR in case of disasters.

22. Road map –IT strategic initiatives
Future projects that will add new services to GOSI's pool of e-services:
Portal:
A single point of entry into the systems,
Personalized to each user or user group.
CRM:

23. Road map –IT strategic initiatives
Quality accreditation:
SIMIS developed and unified work procedures in all GOSI’s facilities. Now GOSI is aptly placed to certify its business and IT processes substantiating the same through certifications such as ISO. GOSI's ICT center started studying the requirements and conditions to acquire the ITIL quality certificate in performance.