1. Brussels, 20th January 2010, Joint JRC IPTS – DG INFSO eInclusion Seminar 1 Joint JRC IPTS – DG INFSO eInclusion Seminar on: ICT for the integration of migrants: skills, jobs and participation JRC–IPTS, Information Society Unit Brussels, 20 th January 2010 ICT for learning the host’s country language by Adult migrants Anusca Ferrari Stefano Kluzer Joint Research Centre (JRC) Institute for Prospective Technological Studies The European Commission’s Research-Based Policy Support Organisation

2. Brussels, 20th January 2010, Joint JRC IPTS – DG INFSO eInclusion Seminar 2 Policy background E-Inclusion Policies (2006 Riga Declaration): Participation of immigrants and ethnic minorities in the information society is one priority of the e-Inclusion (cultural diversity) Immigration and Integration Policies (Common Basic Principle on Integration n. 4): Second/host country language (L2) knowledge is crucial for integration Education & Training Policies (Key Competences for Lifelong Learning): Mother tongue, foreign languages & digital competence are three of the eight Key Competences

3. Brussels, 20th January 2010, Joint JRC IPTS – DG INFSO eInclusion Seminar 3 Current IPTS work on the topic ICT for learning the host country’s language by adult migrants Research aim:To understand the use, barriers and benefits of ICT for L2 learning by adult migrants Experts workshop:1-2 October 2009 Study on two countries:the Netherlands and Sweden (Nov. ’09 - May ’10) http://is.jrc.ec.europa.eu/pages/EAP/ICT-IEML2.html

4. Brussels, 20th January 2010, Joint JRC IPTS – DG INFSO eInclusion Seminar 4 Context and Challenges Context Increasing number of migrants to train (compulsory L2 tests in some countries): 40K in NL; 120K in DE; 30K in FR L2 provision entails high budgets for Member States: DE 174 M€ in 2008; NL 260 M€ in 2009 Challenges Heterogeneous group of migrants (diversity of skills / experiences, illiterate groups) Diversity of goals and needs Time and location constraints for participation in courses Insufficient L2 teachers’ preparation and poor work conditions Low learner motivation and high drop-out rates Standard L2 solutions are not adapted to migrants integration needs

5. Brussels, 20th January 2010, Joint JRC IPTS – DG INFSO eInclusion Seminar 5 Examples of ICT solutions Videos and audios  possibility to practice listening and speaking skills (particularly for illiterate) Authentic material  contextualised, up-to-date and relevant learning Personalised guidance and follow-up  content and delivery modes tailored to learners’ needs Flexible delivery  tackling time and location constraints, just-in-time learning 3D simulations  role-plays for real life situations Sharing of material and methods for teachers  teachers’ professional development and ready to use material

6. Brussels, 20th January 2010, Joint JRC IPTS – DG INFSO eInclusion Seminar 6 Virtual neighbourhood – The Netherlands Demo: http://www.youtube.com/watch?v=bfjwNEc8ZYA http://en.itpreneurs.nl/ Actors:IT-preneurs (development of package) Time:2008 (pilot) Aim :Provide material to practice for the civic integration exam ICT tools:e-learning platform, TV series, e- coach, chat, google maps, 3D- simulation, online games Didactic approach: Blended courses, focus on repetition through different media, role-plays, learning by doing. Addressing all 4 skills. Impact:Ongoing analysis of impact

7. Brussels, 20th January 2010, Joint JRC IPTS – DG INFSO eInclusion Seminar 7 Recruitment Program Stockholm - Sweden www.stockholm.se/Arbete Actors:Municipality of Stockholm (partnership with employers) Time:2000 to present Aim :Help migrants to find a job and give them the necessary language and cultural knowledge ICT tools:Mobile phones, Myvocab Didactic approach: Vocabulary drilling, translation, success in learning leading to desired outcome Impact:In 7 years, 1000 people went from welfare to supporting themselves

8. Brussels, 20th January 2010, Joint JRC IPTS – DG INFSO eInclusion Seminar 8 Initiatives in other countries Denmark: Resource Centre for Integration, running an elearning platform (from 2005) France: Pilots ICT programmes at Institut de Développement des Activités de Proximité and Cned -Centre national d'enseignement à distance (from 2009) Germany: Further training of teachers of German as a second language to be accredited through distance-module education Spain: elearning platform from Instituto Cervantes UK: “Skills for Life” package, which includes literacy, numeracy and English for Speakers of Other Languages (ESOL)

9. Brussels, 20th January 2010, Joint JRC IPTS – DG INFSO eInclusion Seminar 9 Adapted educational approach Didactics comes first Language learning for integration Tailor-made courses Promotion and support of socialization opportunities for continued practice Providing a L2 certificate which is widely recognised by institutions and society Improved teachers' skills and work conditions

10. Brussels, 20th January 2010, Joint JRC IPTS – DG INFSO eInclusion Seminar 10 ICT impact on L2 education …. within an adapted educational approach Learners: –L2 learning more engaging, adapted to own pace, 24/7 access (high user satisfaction) -> lower drop out rates and higher achievements (NL: 70/80% pass rate vs. 50% with traditional approach) –contributes to local embedding -> enhanced participation, access to (digital) information and services Teachers: –rich teaching material and tools for heterogeneous learners –enhanced monitoring of learners’ progress (individual and group) Institutions: –cost saving on staff/administration (NL: -20/40% L2 teaching time) –enhanced monitoring tools for internal and external (funding) purposes

11. Brussels, 20th January 2010, Joint JRC IPTS – DG INFSO eInclusion Seminar 11 Major challenges to ICT use in L2 education Lack of awareness and information among stakeholders –Some experiences, but little known –Limited awareness (and evidence) of: ICT benefits; how to integrate them; which difficulties to address and how Insufficient teachers' digital skills and support –Digital fluency crucial to implement ICT in their teaching practice –Lack of support on ICT use and new teaching practices Lack of skills and access barriers among migrant learners esp. low educated, newly arrived, women –Lack of digital skills (for advanced PC and Internet use) –Access barriers:  Home access limited by cost and mobility (work-related and residential)  Internet shops and public access points -> problematic for learning  Mobile Internet access promising

12. Brussels, 20th January 2010, Joint JRC IPTS – DG INFSO eInclusion Seminar 12 Policy options EU Awareness raising and better information of stakeholders A platform for a systematic exchange of information, experiences and good practices Member States Teacher training Involving other stakeholders in L2 education Rethinking language provision curricula and delivery ALL Support and promote research on pedagogical embedment of ICT for L2

13. Brussels, 20th January 2010, Joint JRC IPTS – DG INFSO eInclusion Seminar 13 Thank you anusca.ferrari@ec.europa.eu http://is.jrc.ec.europa.eu/pages/EAP/ICT-IEML2.html