1. Quarterly Strategy Update
School District
of Beloit
Prepared by Ricoh, USA.
Ocotober 31st, 2012

2. Your RICOH Support Team
Meeting Attendees
Victor Masliah
Technology Director
Kim Daniels
Jennifer Zemlicka
Kenton Eschmeyer
Dennis Kindschy
Major Account Sales Manager
Deb Wallman
Operations Manager
Brian Ooton
Strategic Accounts Sales Manager
Jennifer Zemlicka
Customer Relationship Manager
Kenton Eschmeyer
Major Account Executive
Kim Daniels
Integrated Account Manager
Jamy Pesik
Copy/Print Center Supervisor

3. © 2012 Ricoh Americas Corporation. All Rights Reserved.
Agenda
Introductions
Meeting Objectives
Strategic Discussion Items
Ricoh IT & Proactive Services
Hot Spot Printing / Ricoh Printers
K-12 Workflow Solutions
Copy/Print Center Discussion
Questions / Follow-up / Open Discussion
Schedule next Quarterly Meeting
© 2012 Ricoh Americas Corporation. All Rights Reserved.

4. Objectives of the QSU
The Purpose and Objective for this Quarterly Strategy meeting is to:
Assist in maintaining an effective up- to-date strategy for your organization
Encourage ongoing and proactive innovation
Determine performance standards for greater customer satisfaction
Facilitate a joint partnership in creating action plans for evolving needs

5. © 2012 Ricoh Americas Corporation. All Rights Reserved.
Strategic Discussion Items
Ricoh IT & Proactive Services
Hot Spot Printing / Ricoh Printers
K-12 Workflow Solutions
Copy/Print Center Discussion
© 2012 Ricoh Americas Corporation. All Rights Reserved.

6. Ricoh IT & Proactive Services
Nationwide Coverage
Teknoforce Proactive
Proactive network management
Remote / automated solutions
Integrated web-based platform

7. Providing Support When & Where You Need It
Seamless coverage anywhere in the U.S. for any sized organization
55 Direct Locations
1136 Dealer Locations
One number to remember
Over 1700 industry-certified technicians nationwide
On-site or remote support
Immediate notification
Expert consultative advice and recommendations
Total solution support
One-on-one technical support and assistance
Helpdesk support
Proactive approach to network resolution
In contrast to local mom/pop Managed Service Providers, our dedicated Teknoforce team provides expert technical assistance and around-the-clock network support with nationwide coverage for any size organization – small to big. Our expert Teknoforce team offers what few others can
Extensive national coverage with local support, plus 24/7 remote monitoring and maintenance.
Results without a service call. The Ricoh Managed Services Operations Center resolves up to 76% of calls remotely
Rapid response virtually anywhere in the U.S. from more than 1,700 technicians with more than 2,000 IT certifications
No wait-time. Users get help instantly with remote maintenance.
Answers to basic questions on printing, maintenance, etc. from the support desk without an on-site visit
Access to a customer ticket portal enabling you to review and manage your Ricoh IT tickets. 7

8. Ricoh Hot Spot Printing
HotSpot Printing enables mobile knowledge workers to easily and securely print documents, s, and Web page content from Internet-enabled laptops, cell phones, and wireless handheld devices.
Driverless workflows
HotSpot Printers are completely plug-and-play
HotSpot functionality is securely embedded inside the printer
HotSpot Printers provide total data security
HotSpot Printers are versatile and support mobile printing as well as everyday network printing

9. Ricoh Printer Product Line
13PPM – 75PPM
Monochrome
SP 3500N (30)
SP 3510DN (30)
SP 4100NL (31)
SP 4310N (37)
SP 6330N (35)
SP 5200 (47)
SP 9100DN (75)
SP 8200DN (50)
Laser Printers
Price
5210DN (52)
SP C242DN (21/21)
SG3110DN (29)
SP C320DN (26/26)
SP C430DN (31/31)
SP C820DN (40/40)
21PPM – 50PPM
Color
SP C821DN (50/50)
SP C431DN (37/37)
SP 1200N
23 ppm
GXe7700N (29)
SP 100N
13 ppm
SG3110DNw (29)
Duty Cycle 9

10. K-12 Workflow Solutions Business Process Optimization (BPO)
Student
Administration
Teacher Administration
Finance
Information
Technology
Administration
Business Process Optimization (BPO)
Enrollment Process
Transcript Management and Requests
Financial Aid
Grant Administration
Testing Results Administration
Curriculum Knowledge Bank
Parent/Teacher Collaboration Portal
Attendance Management
Immunization and Health
Teacher Credentialing
Continuing Education Requirements
Staff Availability
New Hire On Boarding
Performance Reviews
Time Off Requests
Travel Requests
Compensation Plans
Terminations
Expense Reports
Accounts Payable
Accounts Receivable
Check Requests
Purchase Orders
Credit Approvals
Budgeting
Vendor Maintenance
Service Requests
Asset Tracking
Procurement Requests
Asset Management
Customer Service Requests
Facility Requests
Resource Scheduling
Safety/Incident Tracking
Space Planning
Physical File Management
Improved worker productivity through automation
Paper to digital conversion

11. Copy/Print Center Average Monthly Volume 435,938 Black & White Images
1,320 copy/print requests
Job Submission Streamlining
Current TRAC Usage
Follow Up Training
Incentive for TRAC use
Alternative Finishing Options
Inline GBC Punch Unit
Offline Folder/Inserter
Production Hardware Lease Expirations
August 1st, 2014

12. Questions and Open Discussion