1. 2014 Benelux Conference Welcome Graham Maxfield General Manager 09:00 – 09:15

2. 2014 Benelux Conference Agenda 09:00Welcome & MUA Update 09:15Infor Business Update 10:00Launch of Indigo WMS 10:30Coffee Break 11:00M3 Monitoring made easy 11:45Merit 12:15Buffet Lunch 13:15Infor M3 13.2 13:45Xtreme Support 14:30Agile Development of Mobile Solutions for M3/Movex 15:00Coffee Break 15:30Infor Customer Experience 16:00Infor Consultancy Service 16:45Close

3. 2014 Benelux Conference Sponsors Halcyon Software Indigo Software Merit Globe MRC Anthesis Essist QSL Northern Europe

4. 2014 Benelux Conference MUA Mission Statement: “The User Association is formed to look after the interest of its members with regard to the benefits provided by their association with Infor and to encourage information exchange between its members”

5. 2014 Benelux Conference The Elephant in the Room

6. 2014 Benelux Conference MUA General Manager - Vacancy  After 11 years in the role, Graham Maxfield has informed the MUA Committee that it is his intention to retire from the MUA on 30 th June 2015.  He will also retire from his role as Co-ordinator of GAM3 on 31 st Dec 2015.  The MUA Committee are therefore interested to hear from anybody who wishes to be considered for the MUA General Manager vacancy  Once appointed to the MUA General Manager role, there is an opportunity to discuss the GAM3 Co-ordinator role with the GAM3 Board Anyone interested should contact the MUA Committee via: graham.maxfield@mua.org.uk

7. 2014 Benelux Conference 2013 Product Enhancements - Voting  Used “interim” version on www.inforcommunities.comwww.inforcommunities.com  58 companies voted:- France-11 Sweden- 8 USA- 8 UK- 5 Australia- 4 Denmark- 4 Germany- 4 Switzerland- 4 Belgium- 3 Italy- 3 Netherlands- 3 Norway- 1

8. 2014 Benelux Conference 2013 Product Enhancements - Voting Pos Id No Votes Voters Description 1 30572 161 20 MUC Process (pricing, proforma, invoice) 2 30119 152 24 MNS206 should have a sorting order by user & print file 3 30575 135 17 MUC, Return of products, Pricing, returns process DO CO However - 11 requests received ZERO votes Full list available to User Group members: graham.maxfield@mua.org.uk

9. 2014 Benelux Conference 2013 Product Enhancements - Voting Pos Id No Votes Voters Description 1 30572 161 20 MUC Process (pricing, proforma, invoice) 2 30119 152 24 MNS206 should have a sorting order by user & print file 3 30575 135 17 MUC, Return of products, Pricing, returns process DO CO However - 11 requests received ZERO votes Full list available to User Group members: graham.maxfield@mua.org.uk Infor has suspended development on new / replacement system so we need to continue using Interim system until further notice!