1. course syllabus blended model Student Version next Cover Online Certificate MGT 268 | Managing Workplace Relationships

2. Benedictine University Margaret and Harold Moser Center 1832 Centre Point Circle Naperville, IL 60563 Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience Discipline  Humility  Stewardship  Hospitality  Community Phone: (630) 829-6289 Fax: (630) 829-1375 http://www1.ben.edu/programs/a dult_cohorts/mission_vision.asp Addresses the educational needs of adult students by developing and providing engaging, relevant and accelerated programs. Enhances scholarship, leadership skills, social responsibility, and promotes life-long learning. Provides high-quality, easily accessible educational opportunities for adult learners. Enables adults to earn specific undergraduate and graduate degrees while maintaining their personal and professional commitments. Develops new degree and non-degree programs that address the expressed needs of the professional community. course syllabus blended model Moser College Mission Statement: Moser College embodies the values of respect, excellence, collaboration, and professionalism. We are committed to delivering innovative and dynamic programs designed for adult students who are dedicated to enhancing their professional, local, and global communities. Moser College Vision Statement: To be one of the premier university colleges in the nation. MGT 268 Managing Workplace Relationships student version about this document about Moser College about blended learning hallmarks of a Benedictine education student expectations attendance policy submission of work netiquette _________________________ IDEA objectives & IDEA description course overview required textbooks grading scale learning outcomes course schedule financial aid library resources Academic Honesty Policy APA formatting and style APA resources for students Student Success Center (SSC) services for students with disabilities _________________________ Benedictine Current Students Moser Center Student Information Student Login to D2L Student E-Mail Login Academic Calendars BenUConnect  MyBenU contents links 2 Content Links external links

3. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community About Blended Learning Blended learning is the integration of different learning environments: mainly the online format with the face-to-face format, but may also include mobile learning. Blended learning, also referred to as hybrid learning, relies on both the advantages of digital/technology innovation and the methods of face-to- face instruction. At Moser College, we use blended learning by combining asynchronous online classroom sessions with a face-to-face classroom environment. We alternate between the online session and the face-to-face session in 5-week courses, with the A session being face-to-face and the B session being online. 3 About Your Program at Benedictine University – Moser College About This Document This is a hypermedia document – it has been built to mimic navigation on the web. This document can also be viewed as a presentation or it can be printed like a traditional document. We use this sort of document because it allows for navigation links (hyperlinks) to text, graphics, audio/video, and the web. This type of document also allows you to navigate in a nontraditional, nonlinear way – by following the page links you are not bound to read or flip through the document in any sort of order. This is yet another example of Moser College’s commitment to advancements in technology and blended learning. About Moser College The Moser College of Adult & Professional Studies delivers its curricular programs in a specifically designed structure deliberately oriented for working, adult learners. The Moser College is committed to providing a learning environment which extends beyond the classroom and is designed specifically to meet the needs of its students and their employers by bringing a quality educational experience without requiring the student to relocate or travel extensively beyond their home area. Benedictine University's Moser College of Adult & Professional Studies is fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools*. hallmarks of a Benedictine Education: About * http://www.ben.edu/academic_programs/moser/about/index.cfmhttp://www.ben.edu/academic_programs/moser/about/index.cfm MGT 268 | Managing Workplace Relationships

4. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 4 The Ten Hallmarks of a Benedictine Education A Benedictine Education Based on the Rules of Saint Benedict, a Benedictine Education is based on the Benedictine Wisdom Tradition that sets as its goals the transformation of the Human mind AND Heart and has at its foundation “The Ten Hallmarks of a Benedictine Education”.Rules of Saint Benedict“The Ten Hallmarks of a Benedictine Education The Ten Hallmarks Each academic year Moser College will be celebrating two of the Hallmarks. This academic year 2011-2012, the Hallmarks Stability and Stewardship have been chosen. The ten hallmarks are: 1.Love of Christ and Neighbor 2.Prayer: a Life marked by liturgy, lection and Mindfulness 3.Stability: commitment to the daily life of this place, its heritage and tradition 4.Conversatio: the way of formation and transformation 5.Obedience: a commitment to listening and consequent action 6.Discipline: a way toward learning and freedom 7.Humility: knowledge of self in relation to God, others and creation 8.Stewardship: responsible use of creation, culture and the arts 9.Hospitality: openness to others 10. Community: call to serve the common good Portrait (1926) by Herman Nieg (1849–1928); Heiligenkreuz Abbey, Austria Hallmarks MGT 268 | Managing Workplace Relationships

5. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community Submission of Work All assignments are to be submitted into Desire 2 Learn (D2L) unless otherwise noted by instructor. Assignments must be submitted by due date. Any assigned work submitted late for any unexcused reason will receive a lowered grade. Please refer to your instructor’s late work policy located in D2L. In the event that you miss an examination for due cause, arrangements must be made with the instructor for a make-up examination. Make-up examinations may differ from the original class examination. Per University policy, assignments cannot be accepted by an instructor after the last day of the course. To receive a minimum passing grade on D2L discussions, you must make a posting by midweek of B sessions and a response to at least one other posting by the end of the B session which must be on two separate days. Only discussions threads posted by 11:59 pm CST on the due date will count for grading purposes. 5 Student Expectations Expectations of Students In order to get the maximum use of the time available, it is expected that you will: Read the material to be covered in the class and complete required assignments prior to attending the class/session; Arrive/login to class/session prepared to participate actively; Be prepared to actively participate in the collaborative activities of each class/session; and Always feel free to seek additional help from the instructor when the need arises. Attendance Policy Students may not miss more than 25% of the live classroom sessions. Doing so will result in an F for the course. Expectations information concerning netiquette: financial aid information MGT 268 | Managing Workplace Relationships

6. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 6 About Netiquette What is Netiquette? "Netiquette" stands for "Internet Etiquette", and refers to the set of practices which help to make the online experiences pleasant for all involved. As you might expect, netiquette, like other forms of etiquette, is about courtesy, manners, codes of behavior, protocols and respect. Netiquette primarily focuses on how we interact with one another online, by being aware of: our use of language, others’ cultural background, conventional norms, and other behaviors. Below you will find guidelines concerning the basics of online interaction. If it isn’t something you would say or do in the face-to-face classroom, it is probably inappropriate in the online class as well. Netiquette Netiquette Basics 1.Follow the Golden Rule (“One should treat others as one would like others to treat oneself”) 2.Be ethical, fair, tolerant and mindful of others – avoid stereotyping, judgment and prejudice 3.Know the boundaries of particular cyberspaces – what is acceptable in a text or chatroom with friends may not be appropriate in a classroom or in an online conversation with an instructor 4.Respect the time of others by: 1) using descriptive subject lines, 2) resizing images for the web, 3) providing links instead of copying and pasting content, 5) using white space by inserting blank lines between paragraphs and headers and 6) limiting your use of attachments 5.Copy the minimum number of people – it is tempting to send “email” or “message blasts” because it is easier for the poster, but it is not easier for the reader For more information please review Netiquette by Virginia Shea Inappropriate Online Usage 1.Avoid “flaming” – flaming is sending offensive, insulting or criticizing messages. This happens more often online then in face-to-face interaction, because there is an illusion of anonymity. 2.Flaming is neither productive nor appropriate for the learning environment 3.Always avoid flaming when it comes to content and opinions, but also avoid it when it comes to grammar, punctuation and spelling corrections 4.Avoid using CAPS if possible and never type messages in ALL CAPS – this is considered yelling and is often seen as a form of aggression 5.Use emoticons ( :), :(, :-) ) sparingly and avoid the use of JK, BRB, LOL and other text language Confidentiality and Privacy 1.Email, messaging and posting are forms of written record and are just as permanent as a letter or document 2.Do not publicize your own or others’ personal information (such as email, phone numbers, last names etc.) 3.Respect copyright and cite any and all sources 4.Do not expect that your communications are private, instead assume all communications are public MGT 268 | Managing Workplace Relationships

7. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community IDEA Objectives Acquiring skills in working with others as a member of a team. Developing creative capacities (writing, inventing, designing, performing in art, music, drama, etc.) Gaining a broader understanding and appreciation of intellectual/ cultural activity (music, science, literature, etc.) Developing skill in expressing oneself orally or in writing. Learning how to find and use resources for answering questions or solving problems. Developing a clearer understanding of, and commitment to, personal values. Learning to analyze and critically evaluate ideas, arguments, and points of view. Acquiring an interest in learning more by asking questions and seeking answers. 7 Individual Development and Educational Assessment IDEA Description The IDEA student survey focuses on the instructor’s learning objectives for the course and on the progress each student made toward achieving those objectives. By answering thoughtfully and honestly, your ratings and comments will be much more helpful – to the instructor, the department chair, and the dean of the college. As students, you should also know that student ratings and comments have been used to help evaluate courses and to improve the educational experience at Benedictine University. The appropriate standard of conduct with respect to student surveys is thoughtful comments and constructive criticism – respectfully communicated. A Focus on Learning “The IDEA Student Ratings system looks at instruction in terms of its endgame. Rather than emphasizing teaching style or personality, the IDEA system focuses on student learning and the methods used to facilitate it.” – from the IDEA website: www.theideacenter.org/node/5www.theideacenter.org/node/5 IDEA MGT 268 | Managing Workplace Relationships

8. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community Course Description This course will focus on analyzing, developing, implementing, administering and evaluating a broad range of workplace relationships. Functional areas include techniques for facilitating positive employee relations, positive employee relations strategies, and non-monetary rewards, motivation concepts and applications, and employee involvement strategies. (For example: employee management committees, self-directed work teams, and staff meetings.) 8 Course Overview Course Materials Required Textbook and Materials Dessler, G. (2011). Human Resources Management, New Jersey, Prentice Hall, (12th ed.). ISBN 9780136089957 Recommended Text(s) and Material(s) Alsever, J. (2007). How to Fire the Employee That’s Holding You Back. Retrieved from http://www.bnet.com/2403-13056_23-59304.html?tag=content;col1 Alsever, J. (n.d.). Learning to Say ―You’re Fired. ‖ Retrieved from http://www.bnet.com/2436-13056_23-188716.html Alsever, J. (2007). What is Forced Ranking? Retrieved from http://www.bnet.com/2403- 13056_23-59306.html?tag=content;col1 Have you Fired Someone Today? [Video file]. (2007). Video posted to http://blogs.bnet.com/intercom/?p=97 The Loyalty Research Center. (n.d.). Case study: Improving Commitment Through Employee Loyalty. Retrieved from http://www.loyaltyresearch.com/cse1.html Technological Computer Requirements Students in the Blended program will need: High-speed Internet access; a sound card and speakers; Windows XP (minimum)/Windows 7 (recommended) or Mac OS X 10.5 or higher; and Firefox 3.6 or higher. It is also highly recommended that students have access to a microphone or webcam for optional audio/videoconferencing. Course Overview The Course Grading Scale A=4.0090 - 100%EXCELLENT B = 3.0080 – 89%GOOD C = 2.0070 – 79%SATISFACTORY D = 1.0060 – 69%PASS F = 0.00BELOW 60%FAIL I = INCINCOMPLETE Discussion Forum Guidelines To receive a minimum passing grade, students must make a post to each discussion question for that week by day 4 of each week and respond to at least two other postings by the end of the week. Individual Posts are worth up to 25 points and the total Response Posts are worth up to 25 points total. Each discussion will total up to 50 points. MGT 268 | Managing Workplace Relationships

9. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 9 Course Outcomes Learning Outcomes HRM MGT SERIES WkLearning ObjectiveAssignmentPts 1ADetermine what characteristics play a critical role in employee loyalty Analyze the nature of employee commitment and loyalty relationship with an employer. Explain the effects of employee loyalty on organizational success. Discuss how employee loyalty can be measured and ways to improve employee loyalty. Elaborate on the main drivers of retention and the activities related to them creating a loyal workforce. Individual Assignment : Employee Loyalty Paper50 pts Problem Based Learning Orientation (PBL) & Problem Resolution (PR) 25 pts Team Charter25 pts 1BDistinguish key concepts from course topics and discuss these ideas in thoughtful, comprehensive ways. Discussion Posts50 pts 2AEvaluate the core requirements for fair practice of ethics and employee rights Compare the specific components and differences among statutory and contractual rights. Distinguish between wrongful discharges, just cause, and due process, and describe how this relates to employment-at-will. Analyze the relationship among employer security and employee rights. Discuss the documentation of HR policies, procedures and rules in an employee handbook. Individual Assignments – company ethics and employee rights case study 100 pts PR Executive Summary50 pts Team Assignments - implementing fair treatment practices in a practice case 75 pts 2BDistinguish key concepts from course topics and discuss these ideas in thoughtful, comprehensive ways. Discussion Posts50 pts 3AAssess the various facets of Fair Disciplinary Practices Evaluate the positive and progressive discipline approaches. Examine the appropriate disciplinary procedures and qualify the expected outcomes. Explain several reasons why discipline may not be used effectively in organizations. Categorize the common mistakes made when terminating employees. Describe the concept of forced ranking. Written Assignments –Employee Discipline and Practices Paper 70 pts PR Executive Summary25 pts Team Assignments – Application of Disciplinary Practices in a practice case 50 pts 3BDistinguish key concepts from course topics and discuss these ideas in thoughtful, comprehensive ways. Discussion Posts50 pts

10. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 10 Course Outcomes Learning Outcomes HRM MGT SERIES Total Points for the Course Discussion Posts5 x 50 pts ea250 pts25% of the total points Written Assignmentsvarious point totals450 pts40% of the total points Team Assignmentsvarious point totals300 pts35% of the total points Total Points for the Course= 1000 pts WkLearning ObjectiveAssignmentPts 4AFacilitate a learning experience that covers all aspects of the union process Examine the concept of a union. Evaluate the natural tension that exists between employers resisting unions and employees joining them. Discuss the decline of union membership in the United States. Elaborate on the stages of the union forming process. Explain the union grievance process. Written Assignments – Labor Relations Case Study 75 pts PR Executive Summary50 pts Team Assignments – Union negotiations practice case 50 pts 4BDistinguish key concepts from course topics and discuss these ideas in thoughtful, comprehensive ways. Discussion Posts50 pts 5AEvaluate presenting circumstances of Unions that detracts from or improves their existence Analyze the effects of cooperation between management and unions. Discuss the importance of stable union relationships in a global economy. Assess organizational structures that benefit most/least from union participation. Written Assignments –Union/Management Cooperation Paper 100 pts Case Study50 pts Team Evaluation55 pts Team Assignments- Final PR Summary25 pts 5BDistinguish key concepts from course topics and discuss these ideas in thoughtful, comprehensive ways. Discussion Posts50 pts

11. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 11 Course Schedule SessionLoc.Class TitleAssignments 01 OnlineEmployee Loyalty Read The Loyalty Research Center Articles Part I, II, III) (website links) Week 01 Written Assignments – Assessing employee loyalty paper Week 01 Team Assignments - team charter Problem Based Learning Orientation (PBL) & Problem Resolution (PR) 02 OnlineEmployee Rights Read Chapter 14, pp. 502-541 Week 02 Written Assignments – company ethics and employee rights case study Week 02 Team Assignments - implementing fair treatment practices in a practice case PR Executive Summary 03 OnlineFair Disciplinary Practices Read three article by Jennifer Alsever (website links) Week 03 Written Assignments – Employee Discipline and Practices Paper Week 03 Team Assignments – Application of Disciplinary Practices in a practice case PR Executive Summary 04 Online Labor Relations Read Chapter 15, pp. 542 - 577 Week 04 Written Assignments – Labor relations case study Week 04 Team Assignments – Union negotiations practice case PR Executive Summary 05 OnlineCollective Bargaining Review Chapter 15, pp. 542-577 Week 05 Written Assignments – Union relations paper Week 05 Case Study Week 05 Team Assignments – Final PR Summary Course Schedule MGT 268 | Managing Workplace Relationships

12. Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 12 Student HRM On-Line Series Threaded Discussion Guidelines Session 3A Threaded Discussion Guidelines You are required to post a minimum of three postings in order to obtain full points. The following are requirements for posting in the D2L system: 1.) First posting is a direct response to the question and/or content presented in the system. The overall context of the post should be a representation of knowledge acquired from reading your textbook or additional research you have done based on prompting. 2.) Second posting should be a response to one of your class-mates posting commenting on the quality and depth of their post, seeking clarification on content reviewed and voice a difference of opinion. 3.) Personal Reflection Post that summaries the context/flow of the discussion, characterize new learning as a result of your involvement in the discussion and new opinions formed, as well as, personal feelings experienced as a result of the discussion. 4.) All post should not be more than a reasonable paragraph, form your own ideas and avoid copying from on- line sources to fulfill content requirements. Make a conscious decision to not take short cuts and embrace the opportunity to enhance self-awareness, as well as, improve your learning depth. Threaded Discussion (Clarification after the First Week) Team I would like to ensure that we are getting off to a great start in terms of threaded discussions and its overall intent. The only way that I can do this effective and consistently is to foster insight, increase awareness and put forth personal challenges through a feedback format. The following are observations and/or feedback for your consumption and consideration for ongoing improvement: Receive and/or accept what may apply to you. When preparing to implement your first post, ensure that you have read required assignments and glanced through addition support information for clarity on concepts, key terminology and factual details. Make a conscious effort to approach this activity with an open mind and demonstrate a level of readiness to engage in personal and professional discovery. Remember, whenever you are documenting in threaded discussions that it is a formal communication tool designed to share information, exchange ideas and facilitate a deeper level of critical thinking. As a result, your written correspondence should be formal and utilize APA formatting when required. Avoid the use of short cuts and/or texting technology in this formal communication environment. After all, what you document represent you and your personal brand. Maintain a consistent presence in threaded discussions so that you can follow the communication flow, as well as ensure that your documentation is relevant. As your third (3) posts, embrace the opportunity to reflect. Quite honestly, when do you get an opportunity to re-account what you have learned, form new opinions and communicate how you think and feel about a given topic? Always meet and/or exceed requirements for the number of postings. (Never leave low hanging fruit on the table as related to points)