1. Leadership Qualities with Charan Sarai Practice Manager Adviser

2. Definition of Leadership Establishing a compelling vision of the future. Sharing that vision with others so that they will follow willingly. Providing the information, knowledge and methods to realise the vision and co ordinate and balance the conflicting interests of all.

3. The Basics 1 Leaders have the ability to make things happen and get things done 2 They do this through gaining trust and commitment 3 They can do it through using their own power base and motivating people to deliver on the vision 4 They are positive and inspiring 5 They manage performance effectively 6 They provide support and stimulation 7 Leaders are accountable and responsible

5. Leadership Traits Judgement Initiative Integrity Vision Energy Drive Interpersonal Skills Decisiveness Dependability Emotional Stability Fairness Ambition Compassion Objectivity Dedication

6. How do you measure them? They are difficult to measure or assess - look at the actions the leaders take and how effective they are The qualities characteristics and traits required in a leader depend on the demands of the situation in which they have to function The two main aspects of the situation 1.Are the people being well led? 2.Are the tasks they have to perform being done?

7. Stepping up in time The leader steps up in times of crisisHas the ability to think and act quicklyActs creatively in difficult situations Has passion and innovation and moves things along

8. Be the leader who inspires 1 Create a winning culture 2 Change always happens 3 Teach others “the how” 4 Honour tradition 5 Encourage dissent about issues but promote civility around people 6 The path to your goal will never be straight 7 Drive innovation 8 Be accountable for your actions and responsible of others 9 Promote resilience

9. Facts about being the leader Command is granted; leadership is earned People are put into positions of authority but it is up to the individual to earn respect When followers see the leader doing what is right for the team they grant their trust The managers who put the interests of their people first by finding ways to help them grow, develop, and take on more responsibilities cease to be mere managers; they are leaders of men and women who have earned their POSITION by giving their people a reason to believe.

10. Leadership Functions Defining the task Communicate the objectives and plans to the team Be prepared Be Clear Be simple Be yourself

11. Good things happen The leader sets the example They don't just act the part, they are the part They deal with the tough stuff They put their team first

12. Exceptional Leaders Humility, hard work and leading by example: Do what they say and say what they do They show integrity and are trustworthy They get involved and stay in touch with what is going on in the organisation They demonstrate the actions and values they expect from their teams Remember, people may forget what you say, but will NOT forget how you made them feel.

13. Remember CQC will assess you on being ‘well led’. So don’t forget VISION and STRATEGY.

14. Thank you for watching! For further information please visit our website: www.firstpracticemanagement.co.uk Or for details on Thornfields’ training courses visit: www.thornfields.co.uk