1. WorkSourceWA.com
Technology to enhance our important work with job seekers, employers and program participants

2. Why are new changing the model?
Today
After we implement
We only serve 12% of our area’s job seekers
Candidates seek referrals to jobs they may not be qualified to do
We often don’t know if seekers actually apply after we refer them
Job matching in SKIES is often slow and ineffective.
Instead of referrals, seekers will actually apply for a position
The software ranks seeker resumes according to how well a seeker’s skills and education match the position
We will spend more time assisting customers with building their job finding skills and less screening seekers
The software expands our reach, and allows us to grow our customer base (target 25%) and the need for our services.

3. Agenda Introductions and Overview Job Match (Seeker)
Account Set Up
Profile Details
Dashboard Features
Resumes
Find and Apply for a Job
Job Match (Employer)
Create a Job Posting
Search for and Review Candidates
Impersonation
Questions

4. How real-time data gets into the system
Job Matching
Employer
(Self-Service)
Job Seeker
Create Account/Profile
Build/Upload Resume
Search/Apply Jobs
Utilize Career Tools & Resources
Customer Management
(Job Seeker)
Document Activities and Case Notes
Complete Applications and Assessments
Create Goal Action Plans
Customer Satisfaction Surveys
(Employer)
Document Employer Activities
Job Placement Records
Employer Surveys
User may use the single sign-on button in the Customer Management system to offer staff-assisted support by impersonating job seekers and employers.
Create Account/Profile
Post Jobs
Search Resumes
Manage Candidates
One way flow
Instructor Script:
Most data originates in JM and flows, or integrates, into CM live-time. There’s no lag time between data entered in JM and accessing the information in CM.
CM stores and reports integrated data, as well as data collected in the CM system.
Data collected for employers and job seekers during registration, and all service activities performed in the JM are viewable in CM.
JM integrated data is view-only data in the Customer Management system, users may access the records via TouchPoints and dashboards.
Profile information and certain service activities (i.e., resumes and job searches) are always performed in JM, including updates to this data. For example, to update a job seeker’s profile, staff will access the job seeker’s record in CM, then click the single sign-on button to navigate to the job seeker’s profile in JM. Once the profile updates are complete in JM, the case managers will be able to view those updates in the CM.

5. Job Seeker Workflow Complete Profile Seeker Start
Search and Apply for Jobs
Complete Profile
Welcome Page Login / Create Account
Residential Information
Build/Upload Resumes
Upload Application Docs
Profile Details: Demographics, Military Service, Disability, Farm Worker, Program Assistance
Create Account: Verification and Account Details
Seeker Dashboard
Create Cover Letters
Use Career Tools and Resources

6. Job Matching Seeker: Contents
Account Creation
Job Seeker Dashboard, Profile/Registration
Resumes
Cover Letters
Documents
Search Jobs
Career Tools
Resources
Review the objectives and duration for the Seeker training.

7. Navigate to Job Matching – Job Seeker
Prior to class, be sure to clean out all of the data in the trainer’s account. This way, the trainer will display the exact same screens and information the new user will be seeing, and you can highlight how the dashboard updates information as job seeker activities are taken.
my.washington.monster.com

8. Employer Workflow Employer Start Post Jobs
Submit Account, User, and Company Information
Account Log In
Employer Dashboard
Search Resumes
Manage Candidates
Central office Approves Employer Account

9. Job Matching Employer: Contents
Account Creation & Registration
Employer Dashboard
Job Posting
Resume Search
Manage Candidates
Hiring Library
Review the objectives and duration for the Employer training.

10. Navigate to Job Matching – Employer
hiring.washington.monster.com