2. Content General information History of RWE IT Czech s.r.o. IT Technology HW and SW which we are using Tasks and Competencies What kinds of activities we are performing on our systems

3. Management Area plan of JMP 1 st of July 2006, RWE Systems Czech was established from RWE Energy Customer Services CZ, due to Agreement on transfer of a part of enterprise. RWE IT Czech - history DC server room E in Brno was built RWE Systems Czech was established Changing name to RWE IT Czech Keeping the high standard of technology and services DC server room H in Brno was built 2000 2008 2011 2004 2006

4. IT Technology  Windows & Linux Server  IBM system p (AIX, SUN server)  Blade Systems  Virtual server solution (VMware)  Central DMZ with redundant connectivity to Internet  Storage and back – up systems  Midrange servers in HA configuration  Data de-duplication technology  SAP, Oracle, MS SQL Technology coordinates the pan-European development. Services are provided on the basis of quality assured and certified processes Consolidated DC Brno General Layout

5. Tasks and competencies RWE IT Czech provides daily services to customer in following areas  Daily Business Coverage  Service Requests  Projects Tasks and competencies SAPIT Team

6. Day to day Operations RWE IT Czech daily operations consist mainly of  Operation and administration of servers, databases, applications  Service Assurance for servers: virtual, high availability solutions  Operating basis IT Infrastructure: Active Directory, IP Services, Email services, File services  Back-up & Restore, Housekeeping jobs  Proactive monitoring  Incident solving Tasks and competencies SAPIT Team

7. Requests and Projects In service request RWE IT Czech reacts on customer demands  Installation of new systems  Providing database copies, system patches and regular updates  Performance tuning  Space management  Optimization of current assets We are also involving in several projects with our customers / partners within RWE Group on national and international level  Czech Republic – RWE Transgas, Jihomoravská plynárenská etc.  Germany, Hungary, Slovakia, Great Britain etc. Tasks and competencies SAP and International Cooperation