1. Digital Inclusive e-Government
DIEGO project
Digital Inclusive e-Government
QUART DE POBLET

2. DIEGO Project What is DIEGO?
An EU funded project under the CIP Programme: ICT-PSP (inclusive e-Governance) on Inclusive e-Government
Initial deployment in 6 Member States, 13 partners:
Spain: IDI EIKON - Province of Valencia– Fundación CV Región Europea – Local council of Quart de Poblet
UK: Cambridgeshire County Council
Ireland: Mid-West Regional Authority
Greece: Altec (IT Company) and Municipality of Zografou
Italy: Associazione Regionale delle Autonomie Locali del Lazio (ARALL) and Provincia di Bergamo
Cyprus: Interfusion (IT sme), Municipality of Pafos

3. Background Information
Why Quart de Poblet?
Policy Decision Makers committed (Major)
QUEEN SOFIA AWARD 2005 (ACCESSIBLE COUNCIL)
IT Team of the council leading the initiative
Project manager on Inclusive e-Government
Public Network of kiosks available (and reused)
Integration with Third Party Providers (T-Systems - Deutsche Telekom)
Open training of ICT for citizens on risk of digital exclusion
Cross cooperation between areas:
- Social Services (elders) - Citizenship Dept
- Press and Media - Women Dept.
Technology validated under EU Programmes:
EU SME: IDI Eikon
Experienced in Ageing well projects and e-Government solutions
100% cloud computing
Multichannel capabilities “One-Web platform oriented”
EU Projects background: T-Seniority (integration of “user centric” services throughout TV, especially social care) 3

4. Key pillars of DIEGO DIEGO EASY TO USE EVERYWHERE ACCESIBILITY
MULTI-CHANNEL
DIEGO
INTEGRATION
COMMUNICATION
Reuse of PSI
Citizenship Information

5. Accessibility in DIEGO
DIEGO provides technical aides and technological solutions embedded in standard Internet browsers to guarantee Accessibility of services in
Cognitive Impairments Area
Physical and Mobility Impairments Area
Auditive Impairments Area
Voice Impairments Area
Visual Impairments Area
…providing multi-channel alternatives to citizens in order to be the ones to decide which is their preferred channel at any time

6. Accessibility in DIEGO6

7. Multichannel PC
MOBILE TV
Kiosks

8. Lessons learned
Special Collectives focused: women, elder people, disable people associations  benefit ALL CITIZENS
Contents should be based on Public Services (key content) easy to use  Design for ALL
Census: Where should I vote (e-ID)
Multimedia (videos and pictures)
e-Participation (complaints, report it, citizen surveys, appointments)
Employment offers
Public Spots: User´s Spaces (sport center, elders house, internet classrooms)  AVAILABILITY
Out of Home (DOOH) scenarios  AWARENESS

9. Lessons learned

10. Book the date!
1st international workshop of DIEGO EU Project 29 September Check for last updated information

11. Contact Us
DIEGO Project (Alejandro Echeverria) Quart de Poblet Council (Elena Sánchez)