1. 1 TRAINING AND COMMUNICATION FOR THE DEVELOPMENT OF HUMAN RESOURCES Department of personnel and administration HUMAN RESOURCES AND ORGANISATION DEVELOPMENT SERVICE

2. 2 ITALIAN NATIONAL INSTITUTE FOR STATISTICS (ISTAT) ITALIAN NATIONAL STATISTICS SYSTEM (SISTAN) SURVEY NETWORK OPERATORS USERS

3. 3 DATA DISSEMINATION AND COMMUNICATION AREA 145-170 ORGANISATIONAL AND INSTITUTIONAL AREA 490-545 STATISTICIANS 1000-1150 ISTAT REGIONAL OFFICES 300 SAFETY-AT-WORK SUPERVISORS, LOGISTICS AND AUXILIARY PERSONNEL 200 - 220 INFORMATION AND COMMUNICATIONS TECHNOLOGY OPERATORS 260 MANAGERS 250 * About 2500 people. Some of them share more than one profession ISTATS WORKFORCE * - GENERAL PROFESSIONAL FAMILIES -

4. 4 DATA DISSEMINATION AND COMMUNICATION AREA 145-170 COMMUNICATION 20-25 EDITING AND PUBLISHING 60-70 FRONT END AND INFORMATION SERVICES 65-75 ORGANISATIONAL AND INSTITUTIONAL AREA 490-545 PRESIDENCE OFFICE STAFF 30-35 INTERNATIONAL AFFAIRS 10-15 DEPARTMENT AND DIRECTORATE CHIEFS OF STAFF 20-25 ORGANISATIONAL EXPERTS 35-45 PURCHASING OFFICE OPERATORS 70-80 BUDGET AND ACCOUNTABILITY STAFF 50-60 SECRETARIES 145-155 HUMAN RESOURCES EXPERTS RECRUITMENT 300 MANAGEMENT 80 DEVELOPMENT 20 ICT OPERATORS 260 PLANNING, CONSULTANCY AND INTEGRATION 70 PROJECTING AND DEVELOPMENT 90 SYSTEMS MANAGEMENT AND OPERATION 100 STATISTICIANS 1000-1150 ECONOMIC AREA 700-750 SOCIAL AREA 300-350 METHODOLOGICAL AREA 40-50 ISTAT REGIONAL OFFICES 300 SAFETY-AT-WORK SUPERVISORS, LOGISTICS AND AUXILIARY PERSONNEL 200 - 220 ISTATSWORKFORCE DETAILED BREAKDOWN

5. 5 PURSUING THE ULTIMATE TARGET: PROFESSIONAL GROWTH FROM GENERIC ANONYMOUS EMPLOYEE TO SKILLED PROFESSIONAL FROM CONFLICTING ATTITUDE TO CO-OPERATION PROBLEMS AND CHALLENGES

6. 6 THE ANSWERS TO FOCUS ON HUMAN RESOURCESDEVELOPMENT FROM FOCUS ON TRAINING FOCUS ON PROFESSIONALIDENTITY FROM FOCUS ON TRAINING TO FOCUS ON LEARNING FROM FOCUS ON TRAINING TO

7. 7 PROFESSIONAL IDENTITY COMPETENCES Knowledge Skills Attitude and professional features WORKINGPROCESSES

8. 8 Knowledge Skills challenging statement Specialisation Professional evolution mould technologies The basics of profession MATRIX OF LEARNING AND TRAINING GOALS

9. 9 MATRIX OF LEARNING AND TRAINING GOALS: AN EXAMPLE

10. 10 THE CHALLENGING STATEMENTS*: TWO EXAMPLES TRANSFERRING VALUES AND MOTIVATIONS: BE A LEADER IN THE MANAGEMENT OF ORGANISATIONAL UNITS (managers) READING SURVEYED PHENOMENA WITH AN INTERDISCIPLINARY APPROACH IN ORDER TO OFFER TO THE USERS STATISTICAL MEANS OF UNDERSTANDING (statisticians) * According to our analysis, every matrix has a number of competences varying from 10 to 30, so that the number of challenging statements may vary from 30 to 90

11. 11 THE FUNCTIONS OF THE MATRIX ARE: DETERMINING THE BORDERS OF COMPETENCES FOCUSING ON PRIORITIES MAXIMISING THE USE OF TIME AND MONEY UNDERSTANDING EVOLUTION BY MONITORING THE NEEDS PLANNING TRAINING ACTIONS PROGRAMMING ACTIONS

12. 12 FOCUS GROUP TRAINING PRIORITIES TRAINING PRIORITIES Educational offer MATRIX OF LEARNING AND TRAINING GOALS

13. 13 THE LEARNING NOTE-BOOK: AN EXAMPLE

14. 14 LEARNINGNOTE-BOOK MATRIX (G) DEMAND (B) OFFER (C) DETAILED OFFER (F) PERSONALISEDTRAINING

15. 15 IN THE NOTE-BOOK: THE MATRIX OF LEARNING AND TRAINING GOALS (extract)

16. 16 IN THE NOTE-BOOK: NOTE-BOOK: USER DEMAND

17. 17 IN THE NOTE-BOOK: NOTE-BOOK: THE OFFER (extract)

18. 18 IN THE NOTE-BOOK: THE DETAILED OFFER (example)

19. 19 TRAINING OUTPUT VOLUMES LEARNING DAYS PEOPLE IN TRAINING LEARNING DAYS BY PERSON IN TRAINING LEARNING DAYS BY EMPLOYEE TRAINING EVENTS 200019991998 ISTAT SISTAN 8.538 2.171 Census operators 20.190 7.775 3.399 7.707 502 1.549 484 ISTAT SISTAN 1.335 548 1.434 62 575 517 Courses, training, seminars 24 Stages 34 Meetings and workshops 5853285.515.75.33.53.23.4

20. 20 SOMEPECULIAREXPERIENCES: INTERDISCIPLINARY TRAINING ACTIONS MANAGERIAL TRAINING CONTINUOUS LEARNING TEXT EDITING AND COMPOSITION LABORATORY

21. 21 A BOOKLET A 2001 ABSTRACT ADDITIONAL INFORMATION A POST-IT and A CALENDAR TWO ISSUES OF THE ISTAT HOUSEORGAN ISTATinform@ DESCRIPTION OF THE TRAINING AND DESCRIPTION OF THE TRAINING AND COMMUNICATION MODEL DETAILED DATA DETAILED DATA SHORT DESCRIPTION OF SHORT DESCRIPTION OF FUTURE PROGRAMS DUTIES AND SIZE OF THE ISTAT HUMAN DUTIES AND SIZE OF THE ISTAT HUMAN RESOURCES DEVELOPMENT SERVICE E-MAIL ADDRESSES E-MAIL ADDRESSES WITH PROFESSIONAL FAMILIES PROFESSIONAL FAMILIES THEIR BREAKDOWN THEIR BREAKDOWN NUMBER OF EXPECTED TRAINING NUMBER OF EXPECTED TRAINING EVENTS IN 2001 NUMBER OF LEARNING TOPICS NUMBER OF LEARNING TOPICS NUMBER OF EXPECTED LEARNING DAYS NUMBER OF EXPECTED LEARNING DAYS WITH THE MISSION OF THE ISTAT HUMAN THE MISSION OF THE ISTAT HUMAN RESOURCES DEVELOPMENT SERVICE WITH LATEST NEWS ON ISTAT (PUSH) LATEST NEWS ON ISTAT (PUSH) CLUES TO GET FURTHER CLUES TO GET FURTHER DOCUMENTATION (PULL) WITH A BLACK & WHITE COPY OF THE SLIDES