1. #2020: Innovate SW 2020: Is the social and human services industry ready? Belinda Drew CEO Community Services Industry Alliance August, 2014

2. Overview Brief background on the Community Services Industry Alliance Change is explicitly on the agenda! The role of innovation? Some practical examples. The innovation toolkit. A note of making the case for the change we make.

3. INDUSTRY BODY ? BUSINESS CASE DEVELOPED FORMATION of the COMMUNITY SERVICES INDUSTRY ALLIANCE FORMATION of the COMMUNITY SERVICES INDUSTRY ALLIANCE FOUNDATION MEMBERS COME ON BOARD Increasing partnership

4. Foundation Members

5. Community Services Industry Alliance Innovation – doing something new Partnership – founding an organisation Investment – capital for start up

6. Change Change is a disturbance that interrupts routines or ways of doing things.

7. New patterns, new behaviors…

8. Change is all encompassing Core Mission GovernanceLeadershipResourcesServices

9. New language Social finance collective impact social design impact investment co-design innovation shared value outcomes social impacts risk sharing payment by outcomes venture philanthropy

10. Change calls us to innovate Innovation is simply introducing something new – a new idea, a new product, a new strategy, a new kind of resource.

11. Case Study 1 – Domestic Violence Revisit the mission Strengthen the professional skills of the Board Demonstrate leadership through clear strategy Access donors and social finance Integrate service delivery through partnership

12. Case Study 2 - Young people Define mission Form a new entity Entrepreneurial Business revenue and social finance Person centered

13. What makes us standout? There are more than 2 million apps available on Apple and Google. But did you know, in the US, only 25 developers account for 50% of the app revenue? In a world of infinite competition its imperative that like these 25 standouts, we differentiate and establish ourselves as essential. Scott Steinberg – futurist and CEO TechSavvy Global

14. Innovation Checklist Boast unique skills, capabilities or contacts Master rare, highly specialized or difficult tasks. Know about markets, trends, and competitors Serve customers, clients and colleagues with an eye to excellence Think like an owner, strategise like an entrepreneur and take responsibility like a leader Make decisions and perform tasks without being given instruction. Don’t be afraid to take risks, speak up and try new things.

15. When to innovate? The answer is when we know something is not working or could work better. When the change (outcome) we want is not happening and we require a new approach. How do we know?

16. We must evaluate our performance! Data – high quality qualitative and quantitative data Ways of storing and sharing data Tools to collect, measure and improve performance. Ways of reporting on the data as it relates to the changes we are trying to make.

17. Balanced approach Just because we haven’t measured performance and we cannot report that we have made change in the lives of vulnerable people does not mean the change has not happened. We may not need innovation we may need more of what we do but at a scale we have not imagined before.

18. Contact Belinda Drew CEO Community Services industry Alliance 0400 115 534