1. Speaking Skills: Delivery
Sources: Guffey Ch. 15, Thill/Bovee Ch. 13, DiResta Ch. 6, Miller “Be Heard The First Time,” Gallo, “10 Simple Secrets of the World’s Greatest Communicators,” Halpern “Leadership Presence,” Fugere “Why Business People Speak Like Idiots,” and Margaret Keys Communication 1

2. Speech Delivery

3. Discussion: Communication Matters
Presenter Behaviors
How do nonverbal elements of a presentation impact speaker credibility?

4. Before You Begin Welcome physical excitement signals
BREATH
Breath through nose
Keep jaw relaxed (molars slightly apart)
Place tongue tip lightly behind upper or lower front teeth
Use diaphram to inhale (belly breaths)
Welcome physical excitement signals
Constrict then release tense muscles
Practice first few lines
Repeat positive affirmations

5. Take the Stage Walk confidently to speaking position
Neck/shoulders down
Breast bone pulled forward like a kite
Gliding, swinging arms naturally
Ground yourself
Connect with eye contact, smile
Say, “Good Morning/ afternoon”
Pause for response

6. Visual Delivery: Do Stand up straight, stable stance
Zone-based eye contact
Express real emotion SMILE! Be enthusiastic/passionate
Move with purpose (e.g. toward audience to increase energy, sideways to change subjects)
Expand your gestures avoid “penguin arms”
Eliminate “adapters” (self-comforting behaviors)

7. Visual Delivery: Don’t
Look over audiences’ heads, at wall/floor, or allow eyes to ‘dart’
Put hands in pockets or behind back
Clasp hands, pull on fingers
Stand with weight on one foot, sway, figit, pace
Adjust clothing
Touch hair or scratch
Turn your back to the audience

8. Vocal Delivery Do’s Breath support Vary intonation, rate, volume
Project and enunciate
Be declaritive
Use your voice to create meaning
Smile with voice,
Reflect appropriate emotion
Use silence

9. Vocal Delivery Don’ts Speak in monotone or without emphasis and affect
Mumble or mispronounce words
Go too fast or too slow
Continually clear throat
Use interrogative style
Taylor Mali recording

10. Vocal Delivery: Intonation and Inflection
Read with flat affect, then with animation:
How could you possibly say that
I would never consider it
That dress is stunning
I think I’ve finally found Mr. Right
Leave now and never come back
I love everything about you
I despise everything you stand for

11. Vocal Delivery: Emphasis
Read with emphasis on underlined words:
When we persuade others, we often have to convince ourselves
“Personally, I am always willing to learn, although I do not always like being taught” Winston Churchill
“Public speaking training is not eliminating the butterflies, it is getting them to fly in formation” Toastmaster’s International

12. Verbal Delivery: Word Choice
Do’s
Use specific, precise words
Use vivid words and action words
Use short, simple words sprinkled with appropriate professional vocabulary
Use strong speech (declaratives)
Ignore stumbles - keep going

13. Verbal Delivery: Word Choice
Don’ts
Use fillers (be silent instead)
Use slang
Apologize
Minimize or use tentative statements
I’m not sure  In my opinion

14. Overcoming Stage Fright

15. Symptoms of Stage Fright
Stomach butterflies
Pounding heart
Shortage of breath
Sweaty palms
Dry throat
Unsteady voice
Trembling hands
Wobbly knees
Tied tongue

16. Ways to Overcome Stage Fright
Visualization, positive self-talk
Focus on message/audience, not on yourself
Convert fear into anticipation/ enthusiasm
Prepare 150 percent
BREATH belly breaths 2-5 minutes
Rescue Remedy/Valerian Root

17. Resources for Improving Speaking Skills
PRACTICE
Get honest, constructive feedback

18. Resources for Improving Speaking Skills
Books (see Amazon.com)
Toastmasters (cost: dues)
Acting classes (voice coaching)
Courses/Seminars (cost: varies)
Private speech coach (e.g. Margaret Keyes cost: $500-$1000+)

19. Video

20. End