1. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 9 | Slide 1 Chapter 9: Attracting and Retaining the Best Employees

2. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 9 | Slide 2 Learning Objectives 1. Describe the major components of human resources management. 2. Identify the steps in human resources planning. 3. Describe cultural diversity and understand some of the challenges and opportunities associated with it. 4. Explain the objectives and uses of job analysis. 5. Describe the processes of recruiting, employee selection, and orientation. 6. Discuss the primary elements of employee compensation and benefits. 7. Explain the purposes and techniques of employee training and development. 8. Discuss performance appraisal techniques and performance feedback. 9. Outline the major legislation affecting human resources management.

3. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 9 | Slide 3  HRM Activities  Responsibility for HRM Human Resources Management: An Overview

4. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 9 | Slide 4  Forecasting Human Resources Demand  Forecasting Human Resources Supply  Matching Supply with Demand]  The Importance of Cultural Diversity Human Resources Planning

5. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 9 | Slide 5  Job analysis  Job description  Job specification Job Analysis

6. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 9 | Slide 6  Recruiting 1. External Recruiting 2. Internal Recruiting  Selection 1. Employment Applications 2. Employment Tests 3. Interviews 4. References 5. Assessment Centers  Orientation Recruiting, Selection, and Orientation

7. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 9 | Slide 7  Compensation Decisions 1. Wage Level 2. Wage Structure 3. Individual Wages  Comparable Worth  Types of Compensation 1. Hourly Wage 2. Weekly or Monthly Salary 3. Commissions 4. Incentive Payments 5. Lump-Sum Salary Increases 6. Profit-Sharing  Employee Benefits 1. Types of Benefits 2. Flexible Benefit Plans Compensation and Benefits

8. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 9 | Slide 8  Analysis of Training Needs  Training and Development Methods  Evaluation of Training and Development Training and Development

9. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 9 | Slide 9  Common Evaluation Techniques 1. Objective Methods 2. Judgmental Methods 3. Avoiding Appraisal Errors  Performance Feedback Performance Appraisal

10. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 9 | Slide 10  National Labor Relations Act and Labor- Management Relations Act  Fair Labor Standards Act  Equal Pay Act  Civil Rights Acts  Age Discrimination in Employment Act  Occupational Safety and Health Act  Employee Retirement Income Security Act  Affirmative Action  Americans with Disabilities Act The Legal Environment of HRM