2. INCORPORATING VOIP (VOICE OVER INTERNET PROTOCOL) PHONES IN THE WORKPLACE

3. INTRODUCTION Incorporating new technology in the workplace must offer benefits over existing technology, otherwise the new technology will be deemed worthless. In this presentation, we will explore the benefits and features of VOIP phones over landline.

4. BENEFITS OF USING VOIP PHONES Using VOIP allows employees to multitask Making long distance & international calls is cheaper VOIP applications is available on many mobile devices VOIP phones offer video conferencing Installing and maintaining VOIP phone functionality is cheap for employers

5. MULTITASKING WITH VOIP PHONES VOIP phones allow employees to use multiple computer applications at once. This enables workers to complete tasks quicker, retrieve answers to customers questions, do research with out having to end and return calls.

6. VOIP VERSUS LAND LINE PHONES Long distance and international calls are cheaper Service disruption – does not require a repairman to physically fix issues Ability to have video conferencing VOIP offers same features as land line – caller ID, transfer calls, block calls, call forwarding

7. ACCESSING VOIP FROM OTHER DEVICES Mobility to use any device Uses broadband to transmit calls, calls are faster and sharper Workers can work from any place – not limited to work desks or even using work phones Ideal for traveling employees

8. VIDEO CONFERENCING ON VOIP Brings many people together Allows distance workers to put a name with a face Reduces, if not eliminates, need for travel Record meetings for future reference

9. INSTALLING VOIP PHONES Network Capacity – can companies IT infrastructure handle increased data usage? Internet Connections – does your internet provider have enough bandwidth? Calling Habits – does your business receive and make enough local, long distance and international calls to warrant a VOIP upgrade? Installing on computers – upgrade OS designed to carry VOIP service, VOIP service software, adapter for phones and/or headsets to use on computers

10. INCORPORATING VOIP PHONES

11. REFERENCES Amazon.com (2014) Retrieved from: http://www.amazon.co.uk/Sogatel-certified-internet-Graphic- display/dp/B000YL1946/ref=sr_1_10/276-8098229- 2432910?s=electronics&ie=UTF8&qid=1398736989&sr=1-10http://www.amazon.co.uk/Sogatel-certified-internet-Graphic- display/dp/B000YL1946/ref=sr_1_10/276-8098229- 2432910?s=electronics&ie=UTF8&qid=1398736989&sr=1-10 Blog.ThinkHuge.Info (N.D.) Retrieved from: http://blog.thinkhuge.info/2013/02/stop-multi-tasking.html CacheFly Blog.(2013). Retrieved from http://blog.cachefly.com/2014/03/03/benefits-of-video- conferencing-and-voip-lets-talk/http://blog.cachefly.com/2014/03/03/benefits-of-video- conferencing-and-voip-lets-talk/ Convergia.com.(2012). Retrieved from:http://www.convergia.com/us/business-phone-service- voip/business_digital_line/ Explore B2B.(2013). Retrieved from https://exploreb2b.com/articles/business-phone-system-mobility Federal Communications Commission.(2010). Retrieved from http://transition.fcc.gov/voip/http://transition.fcc.gov/voip/ Split PDF.com. (2012). Retrieved from: http://www.split-pdf.com/voice-over-ip/the-many-benefits-of- voip-telephony/ Thetelecomblog.com. (2011). Retrieved from http://www.thetelecomblog.com/2011/09/05/skype- adapter-one-more-reason-not-to-ditch-your-landline-for-voip/http://www.thetelecomblog.com/2011/09/05/skype- adapter-one-more-reason-not-to-ditch-your-landline-for-voip/