1. Meet Your New Technology Department in a 1:1 Environment

2. Speakers Today Ed Snow -Technology Supervisor ●Our Story ●Change ○Self evaluation ○Picking a device ○Funding ○Human infrastructure ●Summary

3. Speakers Today Neil Lubke - Network Engineer ●Change ○Infrastructure ○Staff and student data ○Partnering

4. Speakers Today Karl Senger - Systems Engineer ●Change ○Device Management ○Milton’s Solution

5. Speakers Today Christina Rupnow - Operations Support Specialist ●Change ○Device Tracking ○Device Insurance and repair ○Flexibility and change in her role

6. Special Guest Tim Schigur - District Administrator ●Running our back channel ●Participating in Q&A

7. Questions at the end Back channel https://todaysmeet.com/MiltonMagic Deliverables Today’s Format

8. Our Story

9. Who We Were June 2013 Managed over 12,000 accounts Managed over 30 servers Managed over 12 different operating systems Supported over 12 different hardware footprints One technology support person per 1000 users No 3rd party technical support Little to no back up 100 Meg bandwidth Non commercial grade Wireless Infrastructure Fiber to every closet, but 10 year old 10/100 switches Back channel https://todaysmeet.com/MiltonMagic

10. End Result Frustrated Students Frustrated Staff Back channel https://todaysmeet.com/MiltonMagic

11. Who We Are: Now September 2014 Streamlining account management Manage over 25 virtual servers Manage only 4 different operating systems Down to 6 different hardware footprints One technology support person per 300 users Professional partnerships with Cisco and Apple Redundant and disaster ready 500 Meg bandwidth Cisco commercial grade Wireless Infrastructure Gig switches district wide

12. Who Are We Now? September 2014 800 iPad 2’s: Grades K-2 1800 iPad Airs: Grades 3-8 1000 11” Macbook Airs: Grades 9-12 And 280 13” Macbook Airs: Teachers Back channel https://todaysmeet.com/MiltonMagic

13. How did we go from HERE to THERE in just over one year? Back channel https://todaysmeet.com/MiltonMagic

14. CHANG E Back channel https://todaysmeet.com/MiltonMagic Courage Communication Commitment

15. Key Points Of 1:1 Change Sustainable, Truthful, Funding Infrastructure Systems Management Human Infrastructure Flexibility Back channel https://todaysmeet.com/MiltonMagic Picking Your Device...Vision Self Evaluation

16. Courage : Back channel https://todaysmeet.com/MiltonMagic Challenges you to ask, “Is there a better way?” FREEING!

17. How did you pick your device? There is no PERFECT device Do your research Make sure it is MANAGEABLE and SUSTAINABLE DON’T LOOK BACK! Make sure it fits YOUR needs Back channel https://todaysmeet.com/MiltonMagic Have a VISION Have the COURAGE to not make $ an issue

18. Sustainable Truthful Funding Back channel https://todaysmeet.com/MiltonMagic If we want a enterprise level 1:1 network HONESTY

19. Sustainable Funding Leasing The Milton Solution An option to refresh our aging fleet Gave us a singular platform Allows us to keep our fleet up to date Back channel https://todaysmeet.com/MiltonMagic

20. Sustainable Truthful Funding Back channel https://todaysmeet.com/MiltonMagic Lease = $630,000 year Ask what is lost Not having equipment when needed Ask what is gained Milton tested 1000 students at once (Star Math and Reading) We are Badger testing ready Our classrooms can remain open 24/7 Don’t just ask what it costs

21. HUMAN INFRASTRUC TURE

22. Human Infrastructure Technology is not a substitute for good instruction

23. Human Infrastructure Get the equipment to staff in advance Access to Professional Development opportunities Access to technology support Access to self support options Set obtainable goals Provide the proper tools

24. Milton’s Human Infrastructure TECHNOLOGY VISION TEAM Technology Supervisor Director of Curriculum Technology Integrators LMC Lead Technology Team LMC Staff, Assistive Technology, Teachers, Principals iGuide Team Teachers: Go Getter, Trend Setter, (Vanguard) Back channel https://todaysmeet.com/MiltonMagic iCadet (Students)

25. Access to support Online training...Available 24/7 Mobile tech...each building receives a site visit each week Technology Integrators... In the field Ed Camp Playdates iGuides… Self Support Dedicated PD Back channel https://todaysmeet.com/MiltonMagic

26. Technology Team Then and Now Technology Supervisor Department Secretary Level 3: Jack of all trades Level 2: Jack of all trades Level 1: Jack of all trades Technology Supervisor Operations Specialist Level 3: Network Engineer Level 3: Systems Engineer Level 2: Systems Support Level 1: Help Desk Student Intern iCadets Back channel https://todaysmeet.com/MiltonMagic

27. TEAM INFRASTRUCTURE The person is more important than the skill set! Everyone: MUST consider themselves Educators Weekly meeting / Cross training PD for the team Inclusion of Integrators and LMC lead / Guest stars A POSITIVE environment to work in Back channel https://todaysmeet.com/MiltonMagic

31. iCadets Back channel https://todaysmeet.com/MiltonMagic

32. Network Infrastructure Neil Lubke Network Engineer

33. Switches Back channel https://todaysmeet.com/MiltonMagic

34. Wireless Back channel https://todaysmeet.com/MiltonMagic

35. Servers

36. Back channel https://todaysmeet.com/MiltonMagic

37. User Data Back channel https://todaysmeet.com/MiltonMagic

38. Policies & Procedures Back channel https://todaysmeet.com/MiltonMagic

39. Vendor Partnership

40. SYSTEMS MANAGEMEN T Karl Senger Systems Engineer

41. Managing the “Unmanageable” Early Tools: ARD and DeployStudio Apple Remote Desktop ●Remote Control/Observe ●Send Unix Command ●No.pkg.dmg out of the box ●Would you turn the lab on? DeployStudio ●Image Creation ○End of Summer ●Image Deployment ○Workflow based ●Instantly “Out of Date”

42. Managing the “Unmanageable” Early Tools: ARD and DeployStudio ●OS versions from 10.5.8 to 10.8.5 ●Images o Monolithic and outdated ●How many devices do we have and where are they? ●These tools could only get us so far… Back channel https://todaysmeet.com/MiltonMagic

43. The Golden Triangle: In the past... Managing the “Unmanageable” Issues: ●Inconsistent Logins ●Server Issues ●Binding/Unbinding ●Managed User Accounts not Syncing Staff and students were frustrated and losing faith. Back channel https://todaysmeet.com/MiltonMagic

44. Apple Configurator: The tool we had? Issues: ●Creating Apple ID’s and Passwords ○Must hide password from students ●Installing Apps ○Time consuming ●Passcode Lockouts ○No management system to unlock ●Apple ID Activation Lock ○No wireless supervision Back channel https://todaysmeet.com/MiltonMagic

45. Device Management: Casper Suite Includes: Admin Imaging Remote Recon Composer iOS - VPP DEP Integration Self Service Resolved Back channel https://todaysmeet.com/MiltonMagic

46. Apple Deployment Program “Apple Deployment Programs provide Milton with a fast, streamlined way to deploy our District owned Mac and iOS devices.” Device Enrollment Program Volume Purchase Plan Apple ID for Students ~Karl Senger School District of Milton Back channel https://todaysmeet.com/MiltonMagic

47. Device Enrollment Program ●Zero-Touch Configuration ●Mandatory and Lockable MDM enrollment ●Wireless Supervision ●Streamlined Setup Assistant Features

48. Volume Purchase Plan How it Works 1. Invite users to participate. 2. Assign apps and books to participating users or groups of users. 3. Revoke and reassign apps as needed. Book assignments are permanent and cannot be revoked or reassigned. Back channel https://todaysmeet.com/MiltonMagic

49. Apple ID for Students How it Works 1. Enroll as a District. 2. Export from SIS and create an import file. 3. Parents are sent a consent email and the Apple ID is created for their under 13 student. 4. Parents Verify the information and provide it to the school teacher. Back channel https://todaysmeet.com/MiltonMagic

50. Self Service Freedom for users, control for IT ●Applications ●Printers ●How To Documentation ●Access for all users... Back channel https://todaysmeet.com/MiltonMagic

51. Self Service: Mac or iOS IT can… Provide access to resources while maintaining control of devices So users can… ●Get the tools they need more efficiently ●Set up and support their own technology Which leads to… ●Time and cost savings ●Happy students and staff Back channel https://todaysmeet.com/MiltonMagic

52. ●Staff can simply send an email or call our helpdesk line to get help. ●Call our hotline ●Tickets are generated for each incident ●Staff feel their issue is important and not lost ●iCadets (Students serving Students) generate tickets if they cannot solve the issue themselves 1:1 LifeSaver Back channel https://todaysmeet.com/MiltonMagic

53. Flexibili ty Christina Rupnow

54. Technology Operations Support Specialist (a.k.a. The Secretary) Roll Out Process After The Initial Launch Transition to 1:1 Program COURAGE - COMMUNICATION - COMMITMENT

55. Technology Operations Support Specialist (a.k.a. The Secretary) Welcome To My World ●Budget ●Purchasing ●Erate ●Hardware and Software Inventory ●Audio Visual Support ●Help Desk (phone, walk ins, work orders) Back channel https://todaysmeet.com/MiltonMagic

56. ○Workgroup Manager ○Server Admin ○Imaging ○Phone System ○School Messenger ○DHCP Technology Operations Support Specialist (a.k.a. The Secretary) ●Software ○Skyward (SIS) ○Casper (MDM) ○Google ○Mac and PC OS ○Remote Desktop ○Active Directory ○Audio Visual ○Printers ○Smart Boards ○Phones ●Hardware ○Computers ○Mobile Devices

57. Moving to 1:1 - Allowing for Change Computer Lab Working System Reinvented Help Desk ○Student iCadets ○Teacher iGuides ○Tech Integrators ○Commitment to serve - WebH ○One Office

58. Let the Roll Out Begin ●Staff Roll Out ●Student Roll Out ○Insurance - Read your policy declarations (theft, acc damage) ○Acceptable Use Policy ○Remind again if not paid ○Laptop/Accessories Receipt Back channel https://todaysmeet.com/MiltonMagic

60. Technology Operations Support Specialist Inventory Tracking ●Record Inventory ●Withdrawals ●Loaners

61. Technology Operations Support Specialist

62. 1:1 Device Incident Program ●Damages ●Lost items ●Theft * ●Budget

64. Device Incident Tracking Program

65. Page 1 of 2

66. Flexibility to Change Professional Development Weekly Meetings Redesigned Office Mobile Tech Cross Training COURAGE - COMMUNICATION - COMMITMENT

67. SUMMARY

68. Remember Develop a vision Courage to change Commit 100% Communicate Know the advantages Get staff equipment first Change Technology team Build support system Create policies Good instruction is always important Budget time / labor for roll out Partner with professionals Review current funding Infrastructure Human Infrastructure Management system Correct support staff Technology integrators / coaches Partnership with C&I Willingness to be flexible Must Have

69. Deliverables Q&AQ&A Q&AQ&A