1. Hearing the Silence : Putting Maintenance First (A semiosis)

2. Overview Facts, experience and story telling From build to maintain Transformation and mission aligment Truth in budgeting Priority result areas (pra’s) & strategy maps Development of services, service levels, quality assurance and BEAL (be all and end all) From BEAL to maintenance and operations first (MOF) Maintenance asset management information system (MAMIS)

3. Facts, Experience and Narrative Facts MQA data – “Drainage? What drainage?” Pavement data – “You are sooooooo superficial!” Budgeting for truth, programs and cold card reality Experience The ritual of the habitual – the existential Maintenance Engineer The beggar’s mindset – fear of funding Beyond pavements and bridges: whose retaining wall is that? Understanding condition by walking around: QA assessments Narrative Thick description -- building communities of practice MQA / condition data as basis of conversations Fear and guilt: the ultimate motivators

4. Following the Money Truth in budgeting  Funding streams were combined but not aligned with programs  Separate and align funding streams with programs  Identify true program costs and budget accordingly beginning with essentials  Program engineers / managers track spending against allocations and work with RME’s to adjust course over the year  Use true costs as basis for BEAL reallocated to BEAL service definitions on a labor effort basis

5. Transformation and Mission Alignment Five priority result areas  Mobility & reliablilty  Safety  Environmental conditions  Security  Economic competitiveness Applied to assets to form services Services can be costed based on level and measured based on condition via MQA assessments

6. From Strategy Maps to BEAL to MOF

7. Services: Applying Organizational Capacity to Infrastructure Needs Organizational Capacity (Bottom)  Money  People  Information  Stuff (Org Assets) Needs (Top)  Customer  System Services: Applying Capacity to Need

9. PRA & Asset Based Services PRA’s – “why” we do things  Mobility / reliability, safety, security, environmental conditions, economic sustainability Assets – “what” we maintain  Pavement, bridges, drainage, guide rail, vegetation, signs, markings, winter conditions, emergency conditions, rest areas Services – the marriage of the two  Examples: pavement safety, pavement reliability, roadside environment, roadside safety, rest area reliability, drainage reliability, winter mobility, winter safety, etc.

10. Service Definition Example PAVEMENT MARKINGS ASSET: Pavement SERVICE: Pavement Safety OBJECTIVES: Maintain pavement markings that provide guidance and control traffic through lane markings, stop bars and related activities. TASKS: DAISY code Z01 (pavement markings) DAISY code Z11 (special pavement markings) PROGRAM STRATEGY & GOALS: Stripe all center and edge lines annually on 70% of the highway system where non-durable markings are in place and mark any additional pavement that has recently been paved. LEVEL OF SERVICE DEFINITION FOR STRATEGY (Maintenance Quality Assurance Measure): Highways with annual average daily traffic volumes exceeding 10,000 vehicles will be striped on a three year cycle using durable markings. This is managed by the Traffic & Safety Division. 70% of state highways have traffic volumes that are less than 10,000 vehicles per day and the striping of these is performed by the Transportation Maintenance Division. Center and edge lines for this system will be restriped with nondurable traffic paint annually. This will result in visible pavement markings on 100% of state highways (in fair weather). ASSUMPTIONS, RISKS & CONTINGENCIES: It can be assumed that the above level of service can be obtained if the program is fully funded and there is adequate staff and equipment. The risks to level of service may be if the funding is inadequate/late, or the equipment is not in proper working order, personnel shortages and problems with timely delivery of satisfactory material. Pavement marking material should be ordered by January 1st and equipment should be in operating condition by April 15th. However, because emergency striping may be needed anytime, therefore if possible, the Region should always have the ability to stripe. ESTIMATED ANNUAL PROGRAM COST: approximately $4.1 million.

11. Current MQA Examples

12. MQA and The Operator Dashboard Asset management drives improvements in both system and customer measures through goals established in the BEAL service levels Dashboard measures for assets  Mobility & reliability: optimize capacity of asset, preserve adequate condition of asset  Safety: optimize safe condition of asset  Economic competitiveness: invest in treatments with “best life cycle cost”  Security: reduce personal vulnerability, increase protection of critical assets  Environmental conditions: improve environmental value of assets These are factored in to the LOS expectations for each service based on funding level

13. Thee BEAL Chart

14. Maintenance Asset Management Now we need to identify and manage the work MAMIS: a maintenance asset management information system Identifies needs from: MQA condition assessments, seasonal plans, patrols, and service requests Provides ability to assign and track needs via work order or contract order Provides asset history Ties work performed back to services

15. MAMIS and Service Tracking

16. From Truth to BEAL to MQA to MOF Begins with semiosis: a pathological seeking of signs First, where does the money really go? Second, are we accounting for everything we do and all the assets we maintain? Third, what are the asset conditions – really? The revelation: we fund funding streams, we really only pay attention to bridges and pavement surfaces, and even they are not getting the maintenance they need The solution: determine what it would take to sustain a state of good repair for all assets through a maintenance and operations first approach

17. The MOF Chart

18. Status Regions have submitted their MOF program strategies for review Process being refined to achieve consistency in approach BEAL definitions being reviewed by the residency’s and bridge crews MQA being modified to reflect BEAL Inventory and condition assessments being expanded and supported by application development MAMIS back on track

19. The Secret of MOF Success Right Story Asset management & preventive / corrective maintenance Focus on operating rather than building Right Time Transformation – this is it Interstate system at the end of it’s original design life Right People Integrator – Planning & Strategy Operator Executive Director of the Operating Division Program Management Division TMD Traffic & Safety

20. “The Need for Maintenance is Revealed”

21. Questions for The Oracle? swilcox@dot.state.ny.us 518-457-6911