1. eta Tools for Case Managers and Supervisors Participants Development Activities Skilled Workers Employment and Training Administration Tracking the Service Continuum Pipeline

2. eta Today’s Objectives 1.Understand the service pipeline concept 2.Understand the capabilities of the ETA Pipeline Analysis Software Program 3.Learn to use the Case Manager Tool

3. eta It is a formal and informal process with clear outer boundaries that direct the activities through which participants flow  Like water flowing through a pipe:  Pipe = Service Boundaries  Water = Participation  Connections = Logical points that direct participants to the next phase of the pipeline What is the Pipeline?

4. eta Why Perform a Pipeline Analysis? Aids in assessing:  Gaps in service delivery  Case Manager performance  Level of engagement of participants  Program efficacy It provides a snapshot of participant and case manager progress and program effectiveness

5. eta Tracking the Service Continuum Pipeline: Three Tools The Case Manager Tool The Supervisor Tool The Supervisor Longitudinal Tool

6. eta The Case Manager Tool Track progress of entire caseload Monitor progress of individual participants Generate charts and graphs to illustrate caseload status

7. eta The Case Manager Tool: Pipeline PIPELINE COMPONENTS 1.Individualized Plan Review 2.Attendance 3.Pre-Placement Activities 4.Placement 5.Post- Placement Follow Up

8. eta Analysis Codes

9. eta The Supervisor Tool Track multiple case managers’ progress Monitor key program functions (e.g., placement) across case managers Generate charts and graphs to illustrate monthly performance of multiple case managers

10. eta The Supervisor Longitudinal Tool Track performance individual case manager over time Generate longitudinal data on a case manager’s job performance Generate charts and graphs to illustrate performance of a case manager over time

11. eta Using the Case Manager Tool

12. eta 4 Worksheets: Action Codes, Pipeline, Rollup, and Graphs Date-driven automatic calculations Scoring of progress on 5 pipeline areas Overall Progress Score Case Manager Tool: Overview

13. eta Pipeline Tool Focus OVERALL PROGRESS SCORE Review – Assess – Adjust Recruitment Enrollment Assessment Individualized Planning Pre-Placement Activities Placement Post-Placement Follow-Up & Support

14. eta Scoring

15. eta Section 1: General Participant’s Information The tool automatically calculates the length of time each participant is in the pipeline.

16. eta Section 2: Individualized Plan Review The tool automatically calculates a score for the section based on dates entered.

17. eta Section 3: Attendance The tool automatically calculates a score for the section based on dates entered.

18. eta Section 4: Pre-Placement Activities Progress The tool automatically calculates a score for the section based on dates entered. The tool also calculates the # of days the participant has left to complete their activities.

19. eta Section 5: Placement Progress Rate The tool automatically calculates a score for the section based dates entered for PPA completion and/or placement.

20. eta Section 6: Placement Follow-Up Progress The tool automatically calculates a score for the section based on dates entered.

21. eta Section 8: Overall Progress Score The tool automatically calculates an overall score for each participant based on the lowest score from each of the section of the pipeline.

22. eta The Supervisor Tool: Entering Data

23. eta How to Find ETA Youth Services? Youth Services U.S. Department of Labor Office of Workforce Investment Employment and Training Administration youth.services@dol.gov (202) 693-3030 www.doleta.gov/youth_services