1. Who’s doing What to Whom… Document Delivery

2. Pamela Flinton Head of Access Services, SUNY College at Oneonta Amy Hillick Reference/Circulation Librarian, Orange County Community College Kim Myers Head of Interlibrary Loan & Document Delivery Services, SUNY College at Brockport Judy Perry Technical Services, SUNY Ulster PRESENTERS

3. Why Are We Here? We are great at getting resources for patrons to and from libraries – what about getting OUR resources into the hands of OUR patrons! Document Delivery Service – what is it? Document Delivery Services – who are these offered to? Document Delivery Services – who pays for them? We don’t know the answers – maybe this group does?

4. What you SAY you are doing… Brief survey of current document delivery activities http://www.surveymonkey.com/

5. Here’s what Oneonta is doing… WHAT – Delivery of items we locate personally, articles(faculty/staff) that are found in our databases or online, books we own(faculty only) EReserves as well. WHO – Faculty/Staff/Students with only off campus classes; (remote sites); Distance Learning students (via internet); Emeritus HOW – Items sent to another location for distribution to patron; electronically sent items to patron from our databases; items found on the web electronically sent to patron; E-mail notification that a book that we own has been pulled and placed on the Hold Shelf(faculty only); Eres documents are entered through Doc Del

6. Now What? Document Delivery