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How Customers Develop Factiva Products Ann Lee Special Libraries Association June 13, 2000
Customer as Product Developer Incorporating customer input into the design process How our customers have implemented creative solutions A new career for info pros
Destination Sites Reuters Business Briefing Dow Jones Interactive Factiva Integration Factiva Developer Server Software Factiva Links RBB Select Factiva Publisher
CONSTRUCTION JUSTIFICATIONDEFINITION ARCHITECTURE DESIGN TESTINGLAUNCH SUCCESS REVIEW FACTIVA Product Development Process PRODUCT RE-EVALUATION IDEA GENERATION Methods of Work
How Do We Collect Customer Input? Individual research interviews globally Field observations of users Usability testing of new product concepts Continuous loop
How we choose participants Various professional roles Users of different products All vertical markets represented Geographically diverse
Monitoring the Market Evaluations of current products globally Forecasts web access industry trends business climate -- flatter orgs, e.g.
What is important to users? Speed/response time/performance Post-processing of results User administration Company searching should be easy
What is important to users? One product that works for all levels Clear, simple labels for global audience Allow for customization Integrate content different types of sources internal and external
Factiva Integration Factiva Publisher
User Interface Default View Sneak Peak Factiva Publisher Back
Info Pro as Product Developer Greater choice of products Component-based purchases Customized for their environment Opportunity: not limited to out-of-the-box
Factiva Developer Objects
Back An Example of DJIs Content Objects at work
Info Pro as Product Developer Definition of results User needs Working with vendors Justification Implementation Evaluation
Founded in 1987 Independent, full-service Wide range of accounts.
W w w. f a c t i v a. c o m © 2002 Dow Jones Reuters Business Interactive LLC (trading as Factiva). All rights reserved. The Keys to Successful Strategic.
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Career OneStop Providing free internet access to job, resume, labor market and training information.
Nord I&D Building an Intranet for a Global Corporation Mary McCall Director, Internal Communications June 1, 2001 © 2001 Dow Jones Reuters Business Interactive,
Laboratories of creativeness and on-line communities created on the social network - KnowInG Project - Eurídice Cristo | Sha.p.e.s. Project | Seville,
Testing and delivery Web design principles. Web development is software development.
Syllabus Management System. The Problem There is need for a management system for syllabi that: Provides a simple and effective user interface Allows.
1 Chapter 11 Implementation. 2 System implementation issues Acquisition techniques Site implementation tools Content management and updating System changeover.
Definition of Social Media - forms of electronic communication (as Web sites for social networking and microblogging) through which users create online.
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Information Software Systems Click that Opens New IT- Century in Ukraine Victoria Yevtoushenko, ISS Sales&Marketing, 2007.
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]. Website Must-Haves Know your audience Good design Clear navigation Clear messaging Web friendly content Good marketing strategy.
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