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How Customers Develop Factiva Products Ann Lee Special Libraries Association June 13, 2000
Customer as Product Developer Incorporating customer input into the design process How our customers have implemented creative solutions A new career for info pros
Destination Sites Reuters Business Briefing Dow Jones Interactive Factiva Integration Factiva Developer Server Software Factiva Links RBB Select Factiva Publisher
CONSTRUCTION JUSTIFICATIONDEFINITION ARCHITECTURE DESIGN TESTINGLAUNCH SUCCESS REVIEW FACTIVA Product Development Process PRODUCT RE-EVALUATION IDEA GENERATION Methods of Work
How Do We Collect Customer Input? Individual research interviews globally Field observations of users Usability testing of new product concepts Continuous loop
How we choose participants Various professional roles Users of different products All vertical markets represented Geographically diverse
Monitoring the Market Evaluations of current products globally Forecasts web access industry trends business climate -- flatter orgs, e.g.
What is important to users? Speed/response time/performance Post-processing of results User administration Company searching should be easy
What is important to users? One product that works for all levels Clear, simple labels for global audience Allow for customization Integrate content different types of sources internal and external
Factiva Integration Factiva Publisher
User Interface Default View Sneak Peak Factiva Publisher Back
Info Pro as Product Developer Greater choice of products Component-based purchases Customized for their environment Opportunity: not limited to out-of-the-box
Factiva Developer Objects
Back An Example of DJIs Content Objects at work
Info Pro as Product Developer Definition of results User needs Working with vendors Justification Implementation Evaluation
Information & Decision Support Center (IDSC) – Egypt © M. Khorshed Effective Request for Proposal for effective businesses.
Copyright Hub Software Engineering Ltd 2010All rights reserved Hub Workflow Product Overview.
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4.06 & 4.08 Acquire foundational knowledge of marketing- information management to understand its nature and scope.
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The Design and Problem Solving Process. What is the point? A proven method and process Can be utilized for any problem Helps you to produce quality work.
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Copyright 1999, Scient Corporation. All rights reserved Organizing for Enterprise Knowledge Management
1 of 16 Information Access The External Information Providers © FAO 2005 IMARK Investing in Information for Development Information Access The External.
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Insert your company logo here (on slide master). Insert your company logo here (on slide master) Developed by the Department of Communications, Information.
4.06 Acquire foundational knowledge of marketing- information management to understand its nature and scope.
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IMS5401 Web-based Systems Development Topic 3: Development for the web 3(g) Development in practice: organizational behaviour.
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