1. NovaTech You Focus on Your Business & We Focus on Your IT Managed Services

2. NovaTech Continuous 24 x 7 Network Monitoring Automated Reports Quarterly Business review The Total Package

3. NovaTech Continuous 24 X 7 Monitoring Continuous monitoring provides: Network and device availability Alerts and pre-failure indicators Centralized web-based dashboard Reports: Weekly Monthly Quarterly

4. NovaTech Initial network assessment Detail network audits Hardware & Software asset inventory Warranty tracking Weekly, Monthly and Quarterly reports Initial Assessment

5. NovaTech Initial Assessment (continued) Site Hardware Summary Report Complete site hardware summary Quick overview revealing diversity of the equipment you are managing Identify obsolete hardware that needs to be replaced Site Security Report Comprehensive summary of security patches applied to all systems on each site Complete summary of all MBSA scans performed during the reporting period Summary of work required to improve site security Site Performance Report Detailed summary information on the most heavily stressed devices at a site Automatically highlights devices that may require immediate upgrades

6. NovaTech Asset Inventory Includes: Network audit Hardware asset Software assets Inventory & warranty tracking Sub-standard configuration report Asset Inventory Management

7. NovaTech Network Audit Real-time reporting of new assets Audits includes anything with an IP address, for example: o Desktops o Laptops o Servers o Network devices and network-attached devices such as printers, fax / scanners, VoIP phones Audits are provided on a predefined schedule

8. NovaTech Hardware Asset Inventory Detailed hardware inventory Warranty tracking Comprehensive monthly reports

9. NovaTech Software Assets Complete list of all software patches applied to each system Complete software audits to identify all approved and unauthorized software packages Complete and detailed inventory of all OS’ systems

10. NovaTech Inventory and Warranty Tracking Comprehensive Asset Inventory Reports Disaster recovery of mission-critical information: Secure & off site Accounting: inventory depreciation The Device Attributes Report Up-to-date device warranty information This report assures that you do not pay twice for hardware maintenance

11. NovaTech Sub Standard Configuration Baseline Report identifies configurations that will require upgrades Asset audits to identify under- performing and under-utilized devices Understand & plan

12. NovaTech Automated Scripting Shutdown of workstations o Saves power costs and reduces green house gases from excess power emissions Cleanup of temporary files o Deletes all files in temporary directories Preventative Maintenance

13. NovaTech Executive Summary Establishes an overall report status of an entire site Server Health Establish performance baseline and identifies areas of improvement Work Completed Cleared alerts, completed tickets and executed scripts summary information Site Performance Summary of most heavily stressed devices at a site Patch Status Updated security patches that were applied Website Monitoring Up-to-date information of website reliability Understanding where, when and how you invest your IT budget will allow you to prosper. Stat: 80% of time is spent on maintenance Monthly Automated Reports The Result

14. NovaTech Site Health Report

15. NovaTech Server Health Establishes a performance baseline that can be measured over time Quickly and visually identifies any potential risks based on performance trends

16. NovaTech Security Reports Monthly MBSA reports Patch summary Back-up software monitoring

17. NovaTech Asset Management Reports Detailed and comprehensive reporting of all operating systems, network devices and software packages installed

18. NovaTech Performance Reports Device performance Site performance Website performance

19. NovaTech Quarterly Business Review High impact reporting Including but not limited to: o site & server health o security reports o asset reports o performance reports Detailed conversations to meet your business objectives Goal setting for next 1-2 quarters

20. NovaTech NovaTech’s Enhanced Service 24 x 7 x 365 Monitoring Real time Asset & Data Collection Automated Service Automated Monthly Reporting Detailed Quarterly Business Reviews

21. NovaTech The Enhanced NovaTech Value Network Performance Security Uptime Automated Service Detailed Reports

22. NovaTech 24 x 7 Network Monitoring Alerting Availability of critical devices Rapid remediation Security assurance The Result

23. NovaTech Inventory and warranty tracking Hardware assets Software assets Automated monthly reports QBR NovaTech invests in the best in class technologies to provide our customers the optimal IT experience. Asset Management The Result

24. NovaTech 1.Detailed review and understanding of clients’ needs and pain points 2.Review all reports and business processes tied to IT 3.Set next quarters objectives and start planning for commitment Quarterly Business Review The Result

25. NovaTech Service Levels