1. The Rewards Factory Established in 2001, The Rewards Factory specialises in loyalty programs, membership marketing strategies, database marketing and direct marketing. Own and operate My Rewards and membership benefits platforms. Fastest growing membership Services Company in Australia. Vast experience in the development of relationship marketing programs. Offer a membership facility that can be scaled as membership activity increases. Proven marketing strategies. Expansion into New Zealand in 2005

2. Membership Services Customised Savings Directories Custom Internet Platforms Custom 1300 IVR Membership Services Member Communication & Fulfilment Member Retention Programs Customer Service Customer Win-back Strategies

3. Custom Services We provide a range of options for clients to customise programs to suite their needs. Member Booklets Web Sites Benefit Packages Customer Service Options

4. Member Websites We own and operate My Rewards, a totally customisable online membership platform. Member Benefits from 20,000 partners. Member service features. E-Newsletters Highly customizable in relation to images, style sheets, offer content, menus and page information.

5. Customer Service The Member telephone system combines a wide range of lifestyle benefits with a state- of-the-art interactive voice response virtual call centre. This powerful combination is housed under one banner to offer a potent customer reward tool. All membership benefits can be accessed by telephone with just one single phone number. The use of IVR helps with the traffic flow to increase efficiency and reduce the number of live operators needed to take calls.

6. The Company We Keep +70 corporate clients Over 525,000 members Proven case studies Local and International brands Partner in Easy Fuel

7. Solutions For One company, many solutions… Banks / Building Societies Real Estate Charities Internet Companies Insurance Companies Students Benefits Retail Staff / Employee Benefit Automotive Mobile Phones Clubs & Membership Groups Travel Companies