1. www.theiia.org Internal Auditing in the Government of Ontario, Canada Stuart Campbell, CIA, CGA, CISA Director, Internal Audit Government of Ontario, Canada Toronto, Ontario

2. www.theiia.org OIADs Balanced Scorecard Approach to Performance Measurement Monitor Employee Engagement D1.Implement Staff Ideas D2.Performance/Learning Plans D3.Staff Turnover D4.Staff Absenteeism Attract & Retain Quality Staff D5.Staff Designations D6.Staff Retention Rate D7.Exit Interview Results D8.Age Demographics Build Capacity D9.Management Promotion Analysis D10.Development Hours Index D11.Staff Satisfaction Survey Help Executive Management, Operation Management and staff fulfill their stewardship responsibilities/ accountabilities. Senior Management & Audit Clients Help executive and operational management/staff fulfill their stewardship responsibilities/ accountabilities Our People/Staff Hire, motivate, develop, promote and retain quality staff Internal Audit Processes/Innovation Conform with professional standards and be a leading edge public sector audit division with a focus on efficiency, effectiveness & quality B1.Managements Ministry Risk Profiles B2.Audit Plan Completion B3.Reduced Repeat Findings B4.Issues Closed/Remaining Open B5.Management Requests B6.Client Satisfaction Survey B7.Executive Satisfaction Survey C1.Audit Plan Completion C2.Staff Utilization C3.Report Timelines C4.Management Requests C5.Audit Planning Effectiveness C6.Staff Satisfaction Survey C7.Outsourcing Costs C8.Processes Improvements C9.Quality Assurance Results C10.Professional Organization Participation C11.Quality Awards A1.Audit Committee Evaluation/Survey A2.Audit Committee Meetings Held A3.Lessons Learned Communicated A4.Approved Strategic Plan A5.Managements Corporate Risk Profile A6.Audit Plan Completion A7.Reduced Repeat Findings A8.Issues Closed/Remaining Open Audit Committee Support the Audit Committee by helping it meet its corporate governance mandate.

3. www.theiia.org CIA & ADM Front Room Middle Room Back Room Enterprise- Wide AST Audit Centre for Excellence Public Relations Standards, Operations & Administration Client Service Delivery Client Relations & Strategic Planning Culture & Innovation AST Health AST Community Services AST Education AST Resources & Labour AST Finance / Revenue AST Transport. & Agric. AST Government Services AST Justice AST Forensic Investigations Team Enterprise-Wide Audit: Enterprise-wide audit service for Corporate Audit Committee; audit and business advisory services for Corporate and specialized services for audit service teams. Audit Service Teams: Audit services to ministries agencies. Forensic Investigations (FIT): Specialized forensic & fraud investigations services. Client Relations Communications External Relations Professional standards Quality assurance Performance measures Professional development Client product development Enterprise- Wide IT Audit & QA How we are Organized