Presentation on theme: "Survival Tactics at Ethicon Endo-Surgery Cindy Meisner Ethicon Endo-Surgery, Inc. SLA Pharmaceutical & Health Technology Division Spring Meeting April."— Presentation transcript:
Survival Tactics at Ethicon Endo-Surgery Cindy Meisner Ethicon Endo-Surgery, Inc. SLA Pharmaceutical & Health Technology Division Spring Meeting April 5, 2005
#2 Consultant Network: The Inner Circle Four research consultants Technical consultant Graphic designer/library and user services
#3 Expanded Consultant Network Patent research consultant Four consulting firms
Inner Circle Investment EES email address Access to EES/J&J network Laptop with remote access Passwords for premium sources Provide full-time work 30 hours for professional development
Inner Circle Investment, cont. Office space for non-remote consultants PO and supplier management (secrecy agreements, etc.) Team meetings Team building events
ROI Loyal and committed partners Knowledge of the business Fast turnaround Professional camaraderie
Customer Benefit Saves time, money, effort Provides turnkey service Consistent results High quality results
Challenges Recruit and select right team Develop effective and efficient processes Manage relationships Communicate! Communicate! Communicate!
Process for Engagement Ethicon associate initiates project and partners with client (gathers requirements, etc.) Ethicon associate gives project requisition to consultant Consultant delivers results to client and/or Ethicon associate Consultant sends completed requisition to Ethicon associate Ethicon associate records project data and monitors client satisfaction
Outlook # of Ethicon employees will not increase # of consultants will likely increase Company information function will remain
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