1. Nicholas Monterosso, CIRS Homeless Outreach Program Leader, 2-1-1 On the Go! John Azoni, CIRS Homeless Outreach Associate, 2-1-1 On the Go! 2-1-1 On the Go!: Deploying 2-1-1 to Help End Homelessness

2. 2 Background and Context Program Design and Lessons Learned Creating 2-1-1 On the Go! in Your Community

3. 3 Background and Context Over 18,000 homeless in Detroit. Concern over the impact of the homeless on Detroits economy. In 2007, 2-1-1 conducted street surveys and interviews with the homeless population to identify real issues and barriers. Barriers included -- Valid Id -- Personal Phone Number -- Permanent Mailing Address -- Knowledge of Services -- Transportation

4. 4 23,000+ online resources NO ID BARRIER NO PERMANENT ADDRESS BARRIER NO PHONE NUMBER BARRIER DONT KNOW WHERE TO GO BARRIER ID Cards Mailboxes Voicemail and Calling Cards BARRIER Bus Passes 2-1-1 But Where & How? Addressing the Barriers

5. 5 2-1-1 On the Go!

6. 6 Background and Context Program Design and Lessons Learned Creating 2-1-1 On the Go! in Your Community

7. 7 Mission and Success Mission –2-1-1 On the Go! will create lasting solutions to the problem of homelessness for our target population. How do we measure success? – Clients are employed full-time – Clients are in permanent housing

8. 8 Client Participation Initial encounter and pre-screening Full assessment of eligibility and job seeking skills –Willing, wanting, and capable… –Identify barriers: both tangible and cultural –Online Data Manager Client Action Plan Recurring follow-up and mutual accountability Achievement of outcomes Completing the circle – turning clients into advocates

9. 9 Outcomes

10. 10 Collaboration is Key 2-1-1 On the Go! Unique three sector -- private, public, and non-profit -- collaboration. 2-1-1 and United Way for Southeastern Michigan Business partners Government partners Agency partners Program designed to leverage partners interests and shared commitment to end homelessness for those willing and committed to change.

11. 11 Our Partners

12. 12 Utilizing Technology Dell ATG Laptops – Usable in snow, rain, and extreme temperatures. AT&T Wireless Cards – 2-1-1 wireless access database from any location. Pentax PJ3 Thermal Printer – prints without ink, making referrals less susceptible to damage from the elements. About the size of a water bottle. BlackBerry 8800 – GPS-enabled mobile phones allow quick access to navigation.

13. 13 Critical Learning Points Addressing underlying issues in the culture of generational poverty is the focus of our work. It is an essential accompaniment to removing tangible barriers. Focus on employment and housing as key indicators of stability Emphasis on relationship with client Direct, consistent coaching of homeless individuals is more effective than point in time outreach. Having a lower client:advocate ratio allows us to make a deeper, longer lasting impact on each one. Year 1 – 55:1, Year 2 – 25:1 Regular, smart communication with strategically aligned agencies must be coupled with community involvement for the greatest success.

14. 14 Background and Context Program Design and Lessons Learned Creating 2-1-1 On the Go! in Your Community

15. 15 Building a 2-1-1 On the Go! In Your Area Identify the need in your community –How many individuals are experiencing the problem? –Will you deal with the whole population experiencing the problem? If not, what subgroup(s) will you choose? Develop your strategy –Logic model of operations with clearly defined goals, processes and outcomes –Define your client process from A to Z –How much will it cost? $50K, $100K, 200K –How long will it take? –Engage the key players –Address the underlying issues that undermine your clients chances at stability

16. 16

17. 17 Building a 2-1-1 On the Go! In Your Area Gather interested parties –Identify 2-1-1 and United Way leaders interested and willing to leverage networks to build the program. –Be sure to include individuals from private, public, and non-profit organizations to reach a wide ranging network of interests around the issue. Media & Marketing –Ride-alongs –Local media coverage –A new face for your 2-1-1/United Way and its impact on your fundraising efforts

18. 18 Building a 2-1-1 On the Go! In Your Area Resources needed –Vehicles, any that are suitable for outreach purposes –Laptops, offer mobile access to your 2-1-1 database –Assessment, person-centered planning tool, follow-up process, database for client information –Experienced, compassionate staff to support the effort

19. 19 Organization of 2-1-1 On the Go! Private Sector Supporters

20. 20 Questions Nick Monterosso John Azoni 2-1-1 On the Go!2-1-1 On the Go! Nicholas.Monterosso@liveunitedsem.orgJohn.Azoni@liveunitedsem.orgNicholas.Monterosso@liveunitedsem.org 313-226-9478313-226-9203