6WHAT is innovationAn innovation is the implementation of a new or significantly improved product (good or service), or process, a new marketing method, or a new organisational method in business practices, workplace organisation or external relations.
7Types of innovationsProduct innovation: introduction of a good or service that is new or significantly improved with respect to its characteristics or intended uses. This includes significant improvements in technical specifications, components and materials, incorporated software, user friendliness or other functional characteristics.Process innovation: implementation of a new or significantly improved production or delivery method. This includes significant changes in techniques, equipment and/or software.Marketing innovation: implementation of a new marketing method involving significant changes in product design or packaging, product placement, product promotion or pricing.Organisational innovation: implementation of a new organisational method in the firm’s business practices, workplace organisation or external relations.
8Degree of novelty Diffusion New to the firm New to the market New to the worldDisruptive innovations
9Degree of noveltyDiffusion is the way in which innovations spread, through market or non-market channels, from their first worldwide implementation to different consumers, countries, regions, sectors, markets, and firms. Without diffusion, an innovation will have no economic impact. The minimum entry for a change in a firm’s products or functions to be considered as an innovation is that it must be new (or significantly improved) to the firm.New to the firm: A product, process, marketing method, or organisational method can already have been implemented by other firms, but if it is new to the firm (or in case of products and processes: significantly improved), then it is an innovation for that firm.
10Degree of novelty (continued) New to the market:the firm is the first to introduce the innovation onto its market.The market is defined as the firm and its competitors.The geographical scope is subject to the firm’s own view of its operating market and thus can include both domestic and international firms.New to the world:the firm is the first to introduce the innovation for all markets and industries, domestic and international.implies a qualitatively greater degree of novelty than new to the market.Disruptive innovations:an innovation that has a significant impact on a market and on the economic activity of firms in that market.focuses on the impact of innovations as opposed to their novelty.These impacts can, for example, change the structure of the market, create new markets, or render existing products obsolete. However, it might not be apparent whether an innovation is disruptive until long after the innovation has been introduced.
11Innovation activities Innovation activities are all scientific, technological, organisational, financial and commercial steps which actually, or are intended to, lead to the implementation of innovations. Some innovation activities are themselves innovative, others are not novel activities but are necessary for the implementation of innovations. Innovation activities also include R&D that is not directly related to the development of a specific innovation.
12Innovation activities for product and process innovations Intramural (in-house) R&D: This comprises all R&D conducted by the enterprise, including basic research.Acquisition of R&D (extramural R&D): R&D purchased from public or private research organisations or from other enterprises (including other enterprises within the group).Acquisition of other external knowledge: Acquisition of rights to use patents and non-patented inventions, trademarks, know-how and other types of knowledge from other enterprises and institutions such as universities and government research institutions, other than R&D.Acquisition of machinery, equipment and other capital goods: Acquisitions of advanced machinery, equipment, computer hardware or software, and land and buildings (including major improvements, modifications and repairs), that are required to implement product or process innovations.Other preparations for product and process innovations: Other activities related to the development and implementation of product and process innovations, such as design, planning and testing for new products (goods and services), production processes, and delivery methods that are not already included in R&D.Market preparations for product innovations: Activities aimed at the market introduction of new or significantly improved goods or services.Training: Training (including external training) linked to the development of product or process innovations and their implementation.
13Innovation activities for marketing and organisational innovations Preparations for marketing innovations: Activities related to the development and implementation of new marketing methods. Includes acquisitions of other external knowledge and other capital goods that are specifically related to marketing innovations.Preparations for organisational innovations: Activities undertaken for the planning and implementation of new organisation methods. Includes acquisitions of other external knowledge and other capital goods that are specifically related to organisational innovations.
14Kinds of innovation activities Successful in having resulted in the implementation of a new innovation (though they need not have been commercially successful).Ongoing, work in progress, which has not yet resulted in the implementation of an innovation.Abandoned before the implementation of an innovation.
15Classifying firms by degree of innovativeness The innovative firm is one that has introduced an innovation during the period under review. The innovations need not have been a commercial success – many innovations fail.An innovation active firm is one that has had innovation activities during the period under review, including those with ongoing and abandoned activities. In other words, firms that have had innovation activities during the period under review, regardless of whether the activity resulted in the implementation of an innovation, are innovation active.A potentially innovative firm is one type of “innovation active firm”, that has made innovation efforts but not achieved results. This is a key element in innovation policies: to help them overcome the obstacles that prevent them from being innovative (converting efforts into innovations) – Annex for developing countries.
16Factors influencing innovation Objectives: Identifying enterprises’ motives for innovating and measuring their importanceHampering factors: reasons for not starting innovation activities at all, or factors that slow innovation activity or have a negative effect on expected results. These include economic factors, such as high costs or lack of demand, enterprise factors such as lack of skilled personnel or knowledge, and legal factors such as regulations or tax rules. The ability of enterprises to appropriate the gains from their innovation activities is also a factor affecting innovation.
17Objectives and effects of innovation Competition, demand and marketsReplace products being phased outIncrease range of goods and servicesDevelop environment-friendly productsIncrease or maintain market shareEnter new marketsIncrease visibility or exposure for productsReduced time to respond to customer needsProduction and deliveryImprove quality of goods and servicesImprove flexibility of production or service provisionIncrease capacity of production or service provisionReduce unit labour costsReduce consumption of materials and energyReduce product design costsAchieve industry technical standardsReduce production lead timesReduce operating costs for service provisionIncrease efficiency or speed of supplying and/or delivering goods or servicesImprove IT capabilitiesWorkplace organisationImprove communication and interaction among different business activitiesIncrease sharing or transferring of knowledge with other organisationsIncrease the ability to adapt to different client demandsDevelop stronger relationships with customersImprove working conditionsOtherReduce environmental impacts or improve health and safetyMeet regulatory requirements
18Factors hampering innovation activities Knowledge factors:Innovation potential (R&D, design, etc.) insufficientLack of qualified personnel: Within the enterprise / In the labour marketLack of information on technology / marketsDeficiencies in the availability of external servicesDifficulty in finding co-operation partners for: Product or process development / Marketing partnershipsOrganisational rigidities within the enterprise: Attitude of personnel/ managers towards change, Managerial structure of enterpriseInability to devote staff to innovation activity due to production requirementsInstitutional factors:Lack of infrastructureWeakness of property rightsLegislation, regulations, standards, taxationCost factors:Excessive perceived risksCost too highLack of funds within the enterpriseLack of finance from sources outside the enterprise: Venture capital / Public sources of fundingMarket factors:Uncertain demand for innovative goods or servicesPotential market dominated by established enterprisesOther reasons for not innovating:No need to innovate due to earlier innovationsNo need because of lack of demand for innovations
19Impacts and outcomesImpacts of innovations on firm performance range from effects on sales and market share to changes in productivity and efficiency. Important impacts at industry and national levels are changes in international competitiveness and in total factor productivity, knowledge spillovers of firm-level innovations, and an increase in the amount of knowledge flowing through networks.The outcomes of product innovations can be measured by the percentage of sales derived from new or improved products.
20Linkages Types of external linkages: The innovative activities of a firm partly depend on the variety and structure of its links to sources of information, knowledge, technologies, practices, and human and financial resources. Each linkage connects the innovating firm to other actors in the innovation system: government laboratories, universities, policy departments, regulators, competitors, suppliers, and customers. Innovation surveys can obtain information on the prevalence and importance of different types of linkages, plus the factors that influence the use of specific linkages.Types of external linkages:Open information sources provide openly available information that does not require the purchase of technology or intellectual property rights, or interaction with the source.Acquisition of knowledge and technology are purchases of external knowledge and capital goods (machinery, equipment, software) and services embodied with new knowledge or technology that do not involve interaction with the source.Innovation co-operation is active co-operation with other firms or public research institutions for innovation activities (which may include purchases of knowledge and technology).
21Sources for transfers of knowledge and technology Open information sourcesSources for purchases of knowledge& technologyCo-operation partnersInternal sources within the enterprise:R&DProductionMarketingDistribution*Other enterprises within the enterprise groupExternal market and commercial sources:CompetitorsOther enterprises in the industryClients or customersConsultants/consultancy firmsSuppliersCommercial laboratoriesPublic sector sources:Universities and other higher education institutionsGovernment/public research institutesPrivate non profit research institutesSpecialised public innovation support svcsGeneral information sources:Patent disclosures / Professional conferences, meetings, literature and journals / Fairs and exhibitions / Professional associations, trade unions / Other local associations / Informal contacts or networks / Standards or standardisation agencies / Public regulations (i.e. environment, security)
22Data collection: The survey approach The “subject” based approach starts from the innovative behaviour and activities of the firm as a whole. The idea is to explore the factors influencing the innovative behaviour of the firm (strategies, incentives and barriers to innovation) and the scope of various innovation activities, and above all to examine the outputs and effects of innovation. These surveys are designed to be representative of all industries so the results can be grossed up and comparisons made between industries.The “object” approach involves the collection of data about specific innovations (usually a ‘significant innovation’ of some kind, or the main innovation of a firm). The approach involves collecting some descriptive, quantitative and qualitative data about the particular innovation at the same time as data is sought about the firm.
23Innovation & R&D surveys R&D and innovation are related phenomena which can lead some countries to consider the combination of R&D and innovation surveys. There are a number of points for and against:Overall response burden of the reporting units will be reduced.Length of questionnaire could lead to a decline in response rates.Possibility of analysing the relations between R&D and innovation activities at the unit level.Units not familiar with the concepts of R&D and innovation can confuse them.Efficient method of increasing the frequency of innovation surveys.The frames for the two surveys will generally be different. For example, the frame population for innovation surveys may cover industrial classifications (and small units) that are not included in R&D surveys. Combining them might involve sending questions about R&D to a large number of non-R&D performers that are included in the frame population for the innovation survey, and this would increase the cost of the joint survey.In principle, other business surveys can also be merged with innovation surveys, including surveys on the diffusion of ICTs, and on the adoption of knowledge management practices.
24ExpendituresTotal expenditure for innovation activities comprises current and capital expenditure incurred for the innovation activities defined above. Current innovation expenditures are composed of labour costs and other current costs. Capital expenditures for innovations are composed of gross expenditures on land and buildings, on instruments and equipment and on computer software. Capital expenditures that are part of R&D are included in intramural R&D, while non-R&D capital expenditures linked to product and process innovations are included in acquisition of machinery, equipment and other capital goods. Non-R&D capital expenditures specifically linked to marketing or organisational innovations are included in preparations for marketing innovations and preparations for organisational innovations, respectively. The remaining categories of innovation activity consist solely of current expenditure.
25Classification by main economic activity Statistical units of innovation surveys can be broken down by different classifications. The most important classification is the principal economic activity of the statistical unit (“industry”). The International Standard Industrial Classification (ISIC Rev. 3.1) is the appropriate international classifications for this purpose. Countries that use a national industrial classification system rather than ISIC Rev. 3.1 should use concordance tables to convert their industrially classified data to ISIC Rev. 3.1.
26Classification by size – detailed: number of employees 1 - 95 000 and above.
27Classification by type of institution Private enterprise:National (no Controlled Affiliates (CA) abroad)Multinational:Foreign-controlled affiliates (where the affiliate does not control any other affiliates abroad).Foreign-controlled affiliates with CAs (parent companies under foreign control).Parent companies with CAs abroad (parent company not under foreign control).Public enterprise,Resident non-financial corporations and quasi-corporations that are subject to control by government units.
28Annex to the Oslo Manual After the publication of the 2nd Oslo Manual, also developing countries started conducting innovation surveys.The design of the surveys was intended to comply with Oslo Manual standards, with adaptations for capturing the particular characteristics of innovation processes. Adaptations were prepared by each country separately and with different approaches.Bogotá Manual published by RICYT (Ibero American Network on S&T Indicators) first effort to compile particularities and guide the design of cross-nationally comparable innovation surveys.
29Annex to OM (continued) UIS circulated a base document prepared by RICYT to a vast network of experts in the developing world covering China, Thailand, Singapore, Malaysia, Hungary, India, Lebanon, South Africa, Tanzania, and Thailand.UIS drafted the final annex based on this input.
30Characteristics of innovation in developing countries Size and structure of markets and firmsInstabilityInformalityParticular economic and innovation environmentsReduced innovation decision-making powersWeak innovation systemsCharacteristics of innovation
31Innovation measurement in developing countries The definition of innovation needs to remain unchanged, as well as those concerning its subtypes.The concept of potentially innovative firm is incorporated.Measurement priorities:Innovation capabilities (Human resources, Linkages, Quality assurance systems, ICTs)Expenditure on innovation activitiesOrganizational innovation
32Principal adaptations ICTs in innovation surveysstrategic use of new technologies (“Front office” vs “Back office”)Linkageslinkage agents and types of linkagegeographical location of linkagesInnovation Activities“Hardware purchase”, and “Software purchase”“Industrial design”, and “Engineering activities”“Lease or rental of machinery, equipment and other capital goods”“In-house software system development”“Reverse engineering”Human resources + trainingQuality and environmental management
33Methodological issues for developing country contexts Information systems specificities – weakness of statistical systemsApplication of the surveyQuestionnaire designFrequencyPublicationDifficulties
34Thinking aheadThe role of entrepreneurs and their attitudes towards innovation.The intention to capture innovations driven by factors other than market forces, and in particular innovations conducted by the public sector.The adaptation of methodology to measure innovation in the primary sector (particularly in agriculture).The need for better measuring minor or incremental changes, including innovative applications of existing products or processes, and the so-called 'backwards integration' of technological capability.The development of indicators reflecting sub-national (regional) innovation systems.
35Issues arising in the follow-up to the Annex Innovation in informal sector?Innovation from traditional knowledge?Surveying innovation, rather than R&D, in business (and informal) sector?
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