1. Dialogue Dialogue is a process in which people or groups involved in serious (often intractable and identity-based) conflict share information in order to create better understanding Dialogue seeks second-order change (transformation of the relationship or system of communication in which parties are engaged) In dialogue we may not change opinions, but undergo a radical shift in how we view self, other, and the relationship

2. Assumptions Underlying Dialogue Preventing re-enactment of old, unconstructive patterns is essential to creating space for new conversation Thus, we must learn about how the old polarized conversation goes and what participants hope to do differently Participants must be prepared to enter into the conversation An atmosphere of safety and respect is crucial When people speak as complex individuals they listen and understand more fully An Appreciative stance mobilizes energy Collaborative planning and emergent design enhance participant ownership

3. Typical Steps in the Process Is there a good fit between their goals and the process? What is the Old Conversation? What input would they like to the process (Collaborative decision-making?) What can we plan and who can we invite? How can we get to know them better before the dialogue? What should the final meeting design be?

4. The Meeting Beginning –Opening remarks –Introductions –Group Agreements –Role Clarification –Overview of Plans for the meeting Middle –Careful Questioning to Invite Careful and Complex Speaking –Go-Round format Closing –Questions that invite acknowledgement, reflection on experience

5. The Role of the Facilitator Welcome people Orient them to the process and purpose Get agreement to a set of guidelines Remind people of their agreements if they forget them Move the group through the dialogue keeping an eye on time

6. Guidelines for Speaking and Listening We will speak for ourselves and from our own experience We will not criticize the views of other participants or attempt to persuade them We will listen with resilience, hanging in when it is hard to hear We will participate within the time frames suggested by the facilitator We will not interrupt We will pass if we do not wish to speak