Presentation on theme: "Receiving and Returning ILL Items"— Presentation transcript:
1Receiving and Returning ILL Items Sue KalerInterlibrary Loan SupervisorWellesley Free Library
2Items should be shipped directly to the Requesting Library Wellesley ILL will create OCLC constant data with your library’s addressLenders should ship directly to youYou will have to inform Wellesley ILL when you receive the requested itemYou will have to inform Wellesley ILL when you return the item to the lenderWellesley ILL can mediate between you and the lender in case of issues
3When you receive an item Was it shipped to the correct place?Is it for your patron?Is it the correct item?Check editions and publication dateCheck formatAre there condition issues?Is it complete?How many parts, pieces, inserts, etc. does it have?Is it a book with a disc inserted?Contact Wellesley ILL with issues
4What about the lender? Who is the lender? Have they imposed restrictions?In-library use onlyNo renewalsNeeds boxed returnNeeds trackable return from USPS or Fedex/UPSMust be insured for returnDid they provide a return address?What if there is none?
5Sources of Return Addresses PackagingPaperworkMassachusetts Delivery DirectoryOCLC WorldCat RegistryAdvanced SearchOCLC SymbolGoogle and Telephone
8What about the due date? What does the due date mean? Where do you find a due date?Special circumstances:Library of Congress due datesUniversity of Mass Amherst due datesDo they really mean No Renewal?
9What information does Wellesley need? The ILL Request NumberThis is not the Illiad Transaction NumberEnough of the author & title to identify the itemContents out of the ordinaryNumber of parts or reels, CD-Rom not sent, etc.Condition problemsWhere it came fromWhen you think it is dueAmount you were charged
10Received FormBookmark this URLUse this form for reporting items you have received that are, indeed, for youIf you think you did not request something, please us directly
14Alternate checkbox method to receive and return Log in as if to make an ILL request atClick on “check the status of your ILL items”There are check boxes forReceived this itemRequest RenewalReturned this itemThere is a button at the bottom to send your updates
16How to return itemsMany items come through delivery and can be returned through deliveryPackaging for deliveryWe want them to keep lending to usSome items come through the mail, but can be returned by deliveryWhy do certain libraries avoid shipping via delivery but not mind delivery returns?Simplicity for their student workers?Speeding the item to the patron?
17Using the U.S. Postal Service Library Rate is not always the cheapestYou pay for the first whole poundFirst Class is cheaper for very light itemsThis is true up to about 8 ouncesCheck rates atClick and Ship versus postage metersEndiciaFlat rate boxes for Priority MailInsurance and tracking
18Returning to Alaska or Hawaii Library Rate is extremely slowPriority or First Class is the way to goCheck rates for Flat Rate versus your packagingFlat Rate envelopesFlat Rate boxes of several sizesIt gets quite expensive beyond the lightest items
19Returning to Canada Library Rate is not an option The only options are First Class International orPriority Mail InternationalConsider Flat Rate envelopes or boxesA U.S. Customs form is neededGreen up to four pounds, white above thatA certain text is needed for Canadian customsIf this is neglected, the Canadian library has to pay customs fees
20Canadian customs textAttn: Revenue Canada Tariff: GST Code 51 International Loans Between Libraries (International Act of 1978) No Commercial Value: Any Value Stated Is For Insurance Purposes Only
21Text for National Library of Canada’s items Attn: Revenue Canada Tariff: or GST Code 66 Property of the National Library of Canada returned on Interlibrary Loan
22UPS or Fedex Certain libraries require return via UPS or Fedex Library of Congress, Princeton, the Navy Department library in Washington, DC, etc.This is either because mail is irradiated, materials are deemed to be safer in the hands of a courier, speedy delivery is needed or proof of return is desirable.In almost all cases UPS Ground or Fedex Ground is OKThese items are automatically insured to a certain limit and extra insurance can be purchasedCosts vary by weight and distance
23U.S. Postal Service Options You can get tracking via the post officeYou can get delivery confirmation via the post officeYou can get insurance via the post officeIn some cases, some combination of these services may substitute for UPS or FedexLC is OK with this although they prefer UPS