1. 2184 - Client Metrics Program New Features and Functionality
Matt Wormser, GE Healthcare
Julie Castognia, Healthcare Partners

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4. Agenda
The value of analytics Client Metrics 2.0 Solution demonstration Questions and Answers

5. Providing actionable insight to make sound decisions
What we learned at GE Minds + Machines:
Our customers make the connection that analytics add value to their operations
We heard from customers that their biggest productivity challenges could be solved by data…It is essential that GE can enhance the analytical layer around our products
“One of the things I always ask customers is: ‘If you had $50M of R&D to invest at GE, where would you spend it?’ Almost all of them answered: data and analytics” – Jeff Immelt

6. The value of peer-based benchmarking
It’s hard to determine where to go if you don’t know where you are…
Benchmarking and analytics can help answer:
“Where am I more underperforming relative to peers?”
“Where are new FTEs best placed?”
“What is my potential or return on a purchase decision?”
Beyond identifying performance gaps within client organizations, client metrics enables apples to apples comparisons between peer Centricity clients, to help determine top enterprise-wide opportunities

7. Legacy Centricity Business Client Metrics
Reporting on key financial metrics at enterprise level Allows for tracking performance over time Provides peer to peer benchmarking capability Over 100 Centricity™ Business customers take advantage of the Client Metrics Program

8. Metrics 2.0
Significantly enhanced reporting suite Far greater depth of reporting/drill down capabilities (pivot tables and reports to allow filtering / calculations on component data) Monthly vs. quarterly reporting Web-based reporting tools Hosted solution, via secure VPN/https data transfer Ongoing enhancements No PHI!
Descriptions of future functionality reflect current product direction, are for informational purposes only and do not constitute a commitment to provide specific functionality.  Timing and availability remain at GE’s discretion and are subject to change and applicable regulatory clearance.

9. Solution Demonstration

10. Subscription Options Client Metrics Client Metrics Plus
Client Metrics Premium
Performance Manager
Allows for tracking performance over time, identifying problem areas, and peer to peer benchmarking capability
Provides monthly reporting, with enhanced metric suite and breakdowns, providing greater insight into performance opportunities.
Helps your organization better understand how to analyze metrics and track performance.
Leverages GE Healthcare expertise to help implement sustainable processes and improved workflows, resulting in optimized departmental productivity.
Quarterly report on key financial metrics at enterprise level
Some benchmarking
Monthly reporting on key financial metrics with drill through capability
Enhanced breakdown capabilities and benchmarking
Access to enhanced metric suite
Access to Client Metrics Plus
Partnership with GE Healthcare consultants to
understand how to leverage the value of Client Metrics,
identify improvement areas, and
develop targeted action plans to implement change
Access to Client Metrics Plus
Partnership with GE Healthcare consultants, who will complete all analysis and provide
targeted action plans to implement change,
regular monitoring,
monthly reviews,
KPI focused workouts,
active configuration, as necessary
Part of existing support agreement
Monthly subscription
Ongoing
Monthly subscription
2-year term
Monthly subscription
2-year term

11. Questions?

12. Reference screen shots

13. BAR Denials Dashboard

14. BAR Denials Dashboard – Clean Claims

15. BAR Financials Dashboard - Charges

16. BAR Financials Dashboard - Payments

17. BAR Financials Dashboard – LAG Days

18. BAR Financials Dashboard - AR

19. Patient Access Dashboard