1. UNIT 1 INFRASTRUCTURE AND APPLICATION SUPPORT

2. UNIT OBJECTIVES Name the different ROSS application platforms. Describe the difference between client hardware, client software and networking requirements. Identify the components of the Business Resumption Plan. Name five methods of troubleshooting. ROSS Version 2.15.1 2/9/2014 01-02-ROSSA-EP

3. UNIT OBJECTIVES Identify two means of application support other than the helpdesk. Describe how to submit a change request for ROSS. Describe what part of ROSS is loaded on the user’s computer when the application is downloaded. ROSS Version 2.15.1 2/9/2014 01-03-ROSSA-EP

4. USER PLATFORMS AND DATA Production, Practice and Training. Servers hosted at the USDA National Information Technology Center (NITC). Data backed up periodically during day and stored in multiple areas. ROSS Version 2.15.1 2/9/2014 03-04-ROSSA-EP

5. CLIENT HARDWARE Intel (or compatible) Processor I3 or better. 4 GB of memory or better. Network (802.11 g/n or NIC 10/100/1000). 256 MB Video Card or better. Hard Drive: 5 GB of Free Space for ROSS install and 100 MB of free space for Internet Explorer Caching. ROSS Version 2.15.1 2/9/2014 01-05-ROSSA-EP

6. CLIENT SOFTWARE Windows 7 - 32 bit. Compatible with Windows XP. Internet Explorer Version 8 or 9. (NAP will not work with earlier Versions.) NAP - Adobe Flash Player (Version 11 or Greater). ROSS Version 2.15.1 2/9/2014 01-06-ROSSA-EP

7. NETWORK CONNECTIVITY (FIREWALLS AND PORTS) Agency computer firewalls should already be configured for ROSS. Firewalls protect networks from unwanted outside communications and limit access to computers outside a firewall. Ports are part of the rules defining a firewall. A port number is part of the addressing information. ROSS will not communicate with your computer unless the designated ports are open. ROSS port numbers depend on which platform you are trying to access. ROSS Version 2.15.1 2/9/2014 01-07-ROSSA-EP

8. BUSINESS RESUMPTION PLAN Needed when an unplanned event prevents the use of the application. Hard drive failure. Local network failures. ROSS application server failure. ROSS Version 2.15.1 2/9/2014 01-08-ROSSA-EP

9. METHODS OF TROUBLESHOOTING Can you access the internet? Can you access the application from a different computer? Can you access the application from a different agency network? Can another dispatch office connect to the application? Can local Information Resource Management (IRM) personnel help? ROSS Version 2.15.1 2/9/2014 01-09-ROSSA-EP

10. APPLICATION SUPPORT User Guide. Tips and Tricks. Quick Reference Cards. Helpdesk Phone: (866) 224-7677 (ROSS) E-mail: helpdesk@dms.nwcg.govhelpdesk@dms.nwcg.gov ROSS Version 2.15.1 2/9/2014 01-10-ROSSA-EP

11. REVIEW UNIT OBJECTIVES Name the different ROSS application platforms. Describe the difference between client hardware, client software and networking requirements. Identify the components of the Business Resumption Plan. Name five methods of troubleshooting. - ROSS Version 2.15.1 2/9/2014 01-11-ROSSA-EP

12. UNIT 1 - INFRASTRUCTURE AND APPLICATION SUPPORT REVIEW OBJECTIVES Identify two means of application support other than the helpdesk. Describe how to submit a change request for ROSS. Describe what part of ROSS is loaded on the user’s computer when the application is downloaded. ROSS Version 2.15.1 2/9/2014 03-12-ROSSA-EP

13. QUESTIONS ? ROSS Version 2.15.1 2/9/2014 01-13-ROSSA-EP