1. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 1 Chapter Extension 9 Functional Information Systems Provides greater detail than Chapter 7

2. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 2 Agenda 1.What is a functional system? 2.What are the functions of sales and marketing information systems? 3.What are the functions of operations information systems? 4.What are the functions of manufacturing information systems? 5.What are the functions of human resources information systems? 6.What are the functions of accounting information systems?

3. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 3 A Functional System Information system with all five components Hardware, software, data, procedures, people Must be integrated Developed in-house

4. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 4 Sales and Marketing Information Systems Sales systems Obtain prospects Turn prospects into customers Used for managing customers Marketing systems Used for product and brand management Used for assessing effectiveness of marketing messages, advertising, and promotions

5. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 5 Functions of Sales and Marketing Systems Figure CE9-1

6. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 6 Lead Generation and Lead Tracking Systems Lead generation Prospect generation Send postal mailings and e-mail Web sites may be used to send information in return for contact information Lead tracking systems Record lead data and product interest Record customer contacts

7. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 7 Customer and Product and Brand Management Systems Customer management systems Obtain additional sales from existing customers Maintain customer contact and order-history data May track customer credit status Product and brand management Sales records are compare to sales estimates Used to assess effectiveness of promotions and sales channels Used to manage product through life-cycles

8. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 8 Operations Information Systems Manage finished-goods inventory and movement to customer Used primarily by non-manufacturers Systems: Used to manage finished-goods inventory Order entry systems handle customer information Order management systems track order through fulfillment Employed to handle customer service functions

9. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 9 Operations Information Systems Figure CE9-3

10. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 10 Manufacturing Information Systems Manufacturing organizations Operations functions merged into manufacturing systems Manufacturing systems facilitate production of goods Inventory systems Manufacturing-planning systems Manufacturing-scheduling systems Manufacturing operations systems

11. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 11 Manufacturing Information Systems Figure CE9-4

12. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 12 Inventory Systems Cover inventory control, management, and policy Use past data to compute stocking levels and reorder quantities Inventory may be viewed as assets or liabilities Inventory applications help organization implement philosophies

13. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 13 Manufacturing-Planning Systems Bill of materials (BOM) List of materials that comprise subassemblies to be manufactured Schedules equipment, people, and facilities May be augmented to show labor and equipment requirements

14. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 14 Manufacturing-Scheduling Systems Generate master production schedule (MPS) Analyzes past sales to estimate future sales Three philosophies Push manufacturing process Pull manufacturing process Combines push and pull systems Materials requirement planning (MRP) Plans need for materials used in manufacturing Manufacturing resource planning (MRP II) Plans need for materials, personnel, and machinery

15. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 15 Manufacturing Operations Control of machinery and production processes Operate production lines Linked to manufacturing-scheduling systems

16. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 16 Human Resources Information Systems Support: Recruitment Compensation Evaluation Development of employees, training Employee assessment Planning functions

17. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 17 Human Resources Information Systems, continued Figure CE9-7

18. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 18 Accounting Information Systems Cost-accounting applications determine marginal cost and profitability Accounts receivable includes receivables, payments, and collections Cash management is the process of scheduling payments and planning use of cash Financial reporting applications produce financial statements General ledgers show assets and liabilities Accounts payable systems reconcile payments against purchasers Budgeting applications allocate and schedule revenues and expenses Treasury applications concern management and investment

19. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 19 Accounting Information Systems, continued Figure CE9-8