1. MPI Gulf Meeting & Events Conference Managing a Global Workforce 6 th April 2008 Together We are Strong

2. Georgia Gray Director of Human Resources Angel Magdalani Area Director of Human Resources

3. Workforce in the GCC  Multicultural  Cultural Sensitivity  80% male dominated, 20% female  In this region 80% expatriates (20% nationals)  Majority of employees are ‘first time’ out of country

4. Gulf Cooperation Council (GCC)  Incredible growth in hospitality  Greater competition  More relaxed legislation around employment moves  Pace of change

5. Role of Human Resources in the GCC  Strategic Partner  Talent Management (Recruitment & Selection)  Government formalities for Expatriates  Accommodation  Transportation  Meals (4+)  Medical – Health Care cover  General welfare - sports & social, coaching & counselling

6. HR Challenges  Attraction of Top Talent  ‘War for talent’  Skills shortage  Sources of recruitment cannot fulfil the needs  Challenges in economy (India - Europe)  Compensation & benefits  Retention of colleagues

7. How are we addressing these: Human Resources Communication Attract & Recruit Onboarding Learning & Development Recognition Measurement Reward Talent Management

11. IHG Commitment Room to have a great start Room for you Room to be involved Room to grow

13. How are we addressing these: Human Resources Communication Attract & Recruit Onboarding Learning & Development Recognition Measurement Reward Talent Management

16. How are we addressing these: Human Resources Communication Attract & Recruit Onboarding Learning & Development Recognition Measurement Reward Talent Management

18. What Questions do you have?

19. Thank You