1. Doing what is right is known as: ethics effectiveness leading organizing

2. To be ______________ means to make the right decisions and successfully carry them out to achieve goals. efficient effective multiplied ethical innovative

3. The ability of an organization to produce goods or services better than its competitors is called its: customer responsiveness management process competitive advantage efficiency effectiveness

4. To be _____________ means to use resources wisely and cost-effectively. efficient effective multiplied ethical innovative

5. The idea that the work of managers helps a business to achieve greater productivity from employees is known as: the multiplier effect competitive advantage the first rule of management innovation control

6. Arranging tasks, people, and other resources to accomplish the work is called: planning organizing leading controlling managing

7. The pursuit of organizational goals by integrating the work of people efficiently and effectively is called: employment management career planning competitive advantage strategic planning

8. Managers who work in only one specific area of a company are _____ managers. first level middle level top level functional general

9. Which one is NOT a trading bloc? a. EU b. NAFTA c. APEC d. Mercorsur e. IMF

10. Sustainability and philanthropy are the same thing. True or False

11. The task environment includes: a. Customers b. Competitors c. Suppliers d. All of the above e. None of the above

12. What does the World trade Organization(WTO) do? a. Facilitates flow of money b. Monitors and enforces trade agreements c. In charge of long term loans for infrastructure, education, and health d. None of the above

13. The World Bank is in charge of long term loans. True or False

14. Trade protectionism means each state regulates to limit the import of goods and services. True or False

15. The four approaches to ethical decision- making include the following EXCEPT: a. Utilitarian b. Group c. Individual d. Moral rights e. Justice

16. There are 7 different managers you should be aware of. True or False

17. An entrepreneur is someone who sees a new opportunity for a product or service and launches a business to try to realize it. True or False

18. Which one of these groups of people are internal stakeholders? A. Customers B. Unions C. Board of Directors D. Unions

19. True of False? An employee who reports organizational misconduct to the public is a whistleblower

20. Bob sees a new opportunity for a product and launches it. He is a(n)… A. Entrepreneur B. Stakeholder C. Intrapreneur D. Customer

21. True or False? An entrepreneur is someone who works inside an existing organization who sees and opportunity for a product or service and mobilizes the organization’s resources to try to realize it

22. Which one of these is a stakeholder? A. employees B. customers C. board of directors D. all of the above

23. True or false? A stockholder can also be a stakeholder

24. Which is a skill needed by mangers? A.Technical Skills B. Conceptual Skills C. Human Skills D. All the above

25. Which Perspective views an organization as a system of interrelated parts? A.Contemporary perspective B. Historical perspective C.Classical perspective D. Behavioral perspective

26. Which is a viewpoint of the Classical management viewpoint? A. Scientific B. Human Relations C. Administrative D. Both A and C

27. True of False The Behavioral viewpoint is under the contemporary Management Theory.

28. True or False Quantitative viewpoint regards the organization as a system of interrelated parts.

29. True or False The contingency viewpoint emphasizes that a manager’s approach should vary according to the individual and the environmental situation.

30. The Quality viewpoint involves what? A. Quality Control B. Quality Assurance C. TQM D. All the above

31. Which is not a part of the Quantitative viewpoint? A. Management science B. Operations management C. Quality Control D. Quantitative management

32. True or False Comprehensive approach-led by top management and supported thought-out the organization –dedicated to continuous quality improvement, training and customer satisfactions.

33. What is it called when a U.S. company that gets paid by another company to produce their product A. Licensing B. Outsourcing C. Exporting D. franchising

34. When a U.S. company agrees to work on a project with a foreign company A. Countertrading B. Joint Venture C. Greenfield Venture D. Trade bloc

35. Taking products in exchange for other things with a foreign company A. Importing B. Exporting C. Countertrading D. Trading Blocks

36. Giving products in exchange for other things with a foreign company A. Importing B. Exporting C. Countertrading D. Trading Blocks

37. True of False Franchising is the sharing of profits in return for using company x’s name.

38. True of False Countertrading is trading goods with another company

39. Which are types of diversity? A. Sexual Orientation B. Parental Status C. Union Affiliation D. All of the above

40. True/ False Human relations management motivates employees toward achievement.

41. True/false Administrative management is concerned with managing the total organization.

42. Multiple Choice The Hawthorne Effect was created by: A. Munsterberg B. Mayo C. Follett D. Maslow

43. Multiple Choice Operations management focuses on: A. Mathematical methods B. Operations C. Production D. None

44. True/false McGregor created Theory X/ Theory Y.

45. True/false Theory X means you have a negative boss and Theory Y means you have a positive boss.

46. Multiple Choice What is the correct order for hierarchy of needs? A. Physiological-social-safety-esteem-self actualization B. Physiological-esteem-safety-self actualization-social C. Esteem-safety-social-physiological- self actualization D. Physiological-safety-social-esteem-self actualization

47. True/false The four parts of a system are inputs, transformational process, outputs, and feedback.

48. True/ false Quality control focuses on the performance of the workers, striving for “zero defects”, quality assurance is the strategy for minimizing errors by testing random samples.

49. True/false Self-fulfilling prophecy is the way that peoples expectations of the themselves or others lead them to behave in ways that make those expectations come true.

50. What is Planning? A. Set goals and decide how to achieve them B. Motivate, direct, and influence people to work hard and achieve goals C. Arrange tasks, people and other resources to accomplish work D. Monitor performance, compare it with goals, take corrective action as needed

51. True or False Leading is motivating, directing, and influencing people to work hard and achieve goals.

52. Which is not a level of Management? A. First- line Managers B. Top managers C. Non-managerial personnel D. Customers

53. True or False Control is arranging tasks, people, and other resources to accomplish work.

54. True or False Customer responsiveness is taking care of the customer.

55. Which of the following is not a way to keep up competitive advantage? A. Innovation B. Price C. Quality D. Efficiency E. Customer Service

56. Which of the following is part of the management process? A. Planning B. Organizing C. Leading D. Controlling E. All the above

57. True or False Scheduling is making a master schedule with your obligations to make it easier to plan ahead.

58. True or False The role of management is managers pushing for success in the organization.

59. What is it called when a U.S. company that gets paid by another company to produce their product A. Licensing B. Outsourcing C. Exporting D. franchising

60. When a U.S. company agrees to work on a project with a foreign company A. Countertrading B. Joint Venture C. Greenfield Venture D. Trade bloc

61. Taking products in exchange for other things with a foreign company A. Importing B. Exporting C. Countertrading D. Trading Blocks

62. Giving products in exchange for other things with a foreign company Importing Exporting Countertrading Trading Blocks

63. Is ethnocentrism is positive/negative in business?

64. Organizational structure Name 5 of the 7 types of organizational structures

65. What is the difference between Mechanistic and Organic organizations?

66. Give one management situation that calls for Differentiation Integration

67. What is the batch process?

68. List the stages of team development.

69. Explain the difference between groups and teams

70. Provide 3 ways to build cohesiveness in a group or team

71. What are some benefits of teamwork?

72. Explain groupthink and provide two ways to prevent it.

73. Mike says that the GOP provides the best possible fiscal policy for the United States in todays economy. Christian momentarily takes sides against Mike’s argument in order to prove his point. What role is Christian acting in?

74. How can quality circles improve an organization?

75. What is the productivity formula?

76. List 3 of the 6 areas of control