11. The Decline of Customer Service No problem! You’re welcome!

12. A Shift in Public Thinking “It is about me” No “social contract”

13. What is an Unfair Expectation

15. Unfair Expectations of God Israel expected that God: Would deliver them unconditionally They have lied about the LORD, and said, "It is not He. Neither will evil come upon us, nor shall we see sword or famine” Jeremiah 5:12

16. Unfair Expectations of God Many expect God: Will save them unconditionally "Many will say to Me in that day, 'Lord, Lord, have we ……done many wonders in Your name?’ And then I will declare to them, 'I never knew you; depart from Me, you who practice lawlessness!‘ Matthew 7:22-23

17. Unfair Expectations of God

19. God is merciful, but also just We cannot expect unlimited Grace "For whoever is ashamed of Me and My words in this adulterous and sinful generation, of him the Son of Man also will be ashamed when He comes in the glory of His Father with the holy angels. “ Mark 8:38