1. MODULE 2 ROLES AND PROCEDURES
Cover slide showing title, event title, location and date: Roles and Procedures
NOTE:
Change the date, location, meeting note, and presenter information for the particular training.

2. Objectives Describe TIM stakeholders’ roles
Summarize the laws, guidelines, standards, and procedures applicable to TIM
Key Message: Every responder must follow the national standards for incident response. National standards are important to keep every responder on the same page at an incident scene.
Acronym: TIM = Traffic Incident Management
Interactivity: What national standards or practices are the responders currently practicing?
Notes: The following slides lists the responsibility according to the FHWA.

3. TIM Stakeholder Roles (Source: 2010 TIM Handbook)
Key Message: The 2010 TIM update handbook identifies and separates TIM stakeholders into four discrete categories: traditional responders; special/extreme circumstance responders; incident information providers; and transportation system providers and users. Table lists the stakeholders identified in each of the four categories.
Interactivity: Ask participants which category they belong to by a show of hands for each?
(Source: 2010 TIM Handbook)

4. Roles and Responsibilities
Law Enforcement:
Securing the scene
Providing emergency medical aid
Investigations
Assist disabled motorists
Traffic control
Key Message: Law Enforcement: In many cases, law enforcement is the first to arrive at the incident scene. Upon arrival, the first officer on scene assesses the situation and calls for additional resources (fire, EMS, and towing and recovery, among others) as needed.
Notes: The following lists the responsibility according to the 2010 TIM handbook.
Law Enforcement:
Securing the incident scene
Providing emergency medical aid until help arrives
Safeguarding personal property
Conducting accident investigations
Serving as incident commander
Supervising scene clearance
Assisting disabled motorists
Directing traffic
(Moore, McKinney FD, TX 2005)

5. Roles and Responsibilities
Fire and Rescue:
Protecting the scene
Suppressing fires
HAZMAT
Rescuing crash victims
Assisting in incident clearance
Acting as incident commander
Providing emergency medical care
Key Message: In some cases, fire and rescue personnel may be the first responders to arrive at the incident scene. If this is the case they will assume the role of traffic control until Law Enforcement arrives.
Background Information: This definition is from the 2010 TIM handbook.
Interactivity: What are the common roles or responsibilities between fire and law enforcement responders?
Acronym: FHWA = Federal Highway Administration
Notes: The following lists the responsibility according to the FHWA
Fire and Rescue:
Protecting the incident scene
Suppressing fires
Providing emergency medical care
Serving as incident commander
Providing initial hazardous materials (HAZMAT) response and containment
Rescuing crash victims from contaminated environments
Rescuing crash victims from wrecked vehicles
Arranging transportation for the injured
Assisting in incident clearance
Providing traffic control until law enforcement or transportation agency personnel arrival
(Moore, McKinney FD, TX 2005)

6. Roles and Responsibilities
EMS:
Advanced emergency medical care
Transportation of injured
Coordinating evacuation with other responders
Removing medical waste
Key Message: Note that it is the policy of most EMS and Rescue agencies that if a call was made about a crash injury, that they have to respond and treat unless the victim signs a waiver. Police cannot call-off the ambulance because it could cause liability for those responders.
Background Information: This definition is from the 2010 TIM handbook.
Interactivity: How many participants have the same agency serve as Fire Rescue and EMS in their jurisdiction?
Notes: The following lists the responsibility according to the FHWA
Emergency Medical Services:
Providing advanced emergency medical care
Determining the destination and transportation requirements for the injured
Coordinating evacuation with fire, law, and ambulance or airlift personnel
Serving as incident commander for medical emergencies
Determining the approximate cause of injuries for the trauma center
Removing medical waste from the incident scene
(Moore, McKinney FD, TX 2005)

7. Roles and Responsibilities
Transportation
Incident detection and verification
Traffic management strategies
Protecting the scene
Providing traffic control
Assisting motorist
Motorist information
Providing special equipment
Clearance
Detours
Repairs
Key Message: Within transportation agencies, it is the operational sections—Traffic Management Centers, maintenance field staff, and Service Patrols—that play a critical role in TIM. TMCs serve as the hub for the collection and dissemination of incident information and play a critical role with incident detection and verification.
Background Information: This key message is from the 2010 TIM handbook.
Acronym: FHWA = Federal Highway Administration
Interactivity: What tools are commonly used to help transportation agencies detect incidents? (Traffic cameras, ETP, call centers).
Notes: The following lists the responsibility according to the FHWA
Transportation:
Assisting in incident detection and verification
Initiating traffic management strategies on incident impacted facilities
Protecting the incident scene
Initiating emergency medical assistance until help arrives
Providing traffic control
Assisting motorist with disabled vehicles
Providing motorist information
Providing special equipment clearing incident scenes
Determining incident clearance and roadway repair needs
Establishing and operating alternate routes
Coordinating clearance and repair resources
Serving as incident commander for clearance and repair functions
Repairing transportation infrastructure
Be cautious of the liability of moving crash victims prior to EMS arrival
(Source: SIUE 2010)

8. Roles and Responsibilities
Towing and Recovery
Removing vehicles
Protecting vehicles
Removing debris
Providing other services
Key Message: Every responder must follow the national standards for incident response. Each agency will have their own standards to follow as well.
Background Information: This definition is from the 2010 TIM handbook. The picture shows a crash on I-55 in the Chicago area.
Acronym:
Interactivity: Ask the participants in Towing and Recovery: Does this explain your role accurately?
Notes: The following lists the responsibility according to the FHWA
Towing and Recovery:
Recovering and removing vehicles from incident scene
Protecting victims' property and vehicles
Removing debris from the roadway
Providing other services, such as traffic control, as directed or under contract
(Source: Illinois Tollway Authority, 2010)

9. Roles and Responsibilities
Special/Extreme Circumstance Responders
Hazardous materials contractors
Coroners/medical examiners
Emergency management agencies
Environmental/natural resources agencies
Departments of health
Key Message:
Hazardous Materials Contractors: When the incident scene involves HM that require response and cleanup beyond the capabilities provided by fire and rescue resources, specialized HM contractors are dispatched to the incident scene.
Coroners/Medical Examiners: When incidents involve fatalities, coroners/medical examiners are called to the incident scene. A number of jurisdictions have enacted policies that allow the removal of the deceased by designated personnel.
Emergency Management Agencies: When the scope and severity of an incident dictates, State and local emergency management agencies may be called upon to direct and/or participate in response for major emergencies.
Environmental/Natural Resources Agencies: State and local environmental and natural resources agencies are deployed to provide technical assistance, assess impacts, and recommend mitigation strategies for both hazardous and non-hazardous related cargo releases.
Departments of Health: When an incident involves medical waste, the DPH is called to the scene to identify whether or not medical waste is infectious. DPH is also called to the scene to identify medical radiological materials and respond to incidents involving food, drugs, or cosmetics.
Background Information: These definitions are from the 2010 TIM handbook.
Interactivity: Ask if there are any special/extreme circumstance responders in attendance?

10. Roles and Responsibilities
Public Safety Communications (Dispatch)
Receives initial notification of an incident
Preliminary determination of location and severity
Collects and distributes accurate incident information to all
responders
Relays information between responding agencies when
required
Initial contacts for public and media, until Public Information Officer is utilized
Notes:
This slide was recommended by Mr. Bill Springer from Illinois Tollway.
His contact information:
2700 Ogden Ave.
Downers Grove, IL
ext. 3405

11. Roles and Responsibilities
Traffic Information Providers
Similar role to DOT
Location of incident
Duration of incident
Alternative routes
*999
Key Message:
Traffic information service providers are primarily private sector companies that gather and disseminate traffic condition information. These private providers are the primary source of information for commercial radio traffic information broadcasts, the most common source of traffic information for motorists. These companies also package specific information on a route or time of day basis to paying clients who subscribe for the information. In recent years, many Internet sites have been created to provide road condition and traffic information. A mixture of public sector agencies and private information service providers maintains these sites.
Background Information: This definition is from the 2010 TIM handbook.
Acronym: TIM = Traffic Incident Management
Interactivity: Ask if any student from the list of responders?
Notes: It is important to remember that these organizations can be powerful partners only if they are informed as to what is happening during an incident. It is critical to establish contacts ahead of time with these organizations prior to an incident occurring.

12. Group Discussion What agencies do you most commonly work with?
What are their key roles in TIM?
Interactivity: Break class in to groups of four. Each has a diverse cross section of responders. (i.e. responders from different agencies: law enforcement, towing, EMS, etc….)
Acronym: TIM = Incident Management
Notes: 5 minutes of group discussion. Have the class answer the two questions. Instructor should circulate the room and help guide each group discussion/answer questions. Only skip through this if you are significantly behind on time.
HIMT

13. Standards, Policies and Laws
NIMS/ICS
MUTCD
Safe Vest Policy
SQC Laws: Move it, Move over, and Remove it
Joint Operation Policy by IDOT/ISP
Key Message: NIMS/ICS provides the standards for incident command, communication, and coordination. MUTCD provides the standards for temporary traffic control.
Acronym: NIMS =National Incident Management System, ICS = Incident Command System, MUTCD = Manual on Uniform Traffic Control Devices; SQC = Safe, quick clearance

14. NIMS/ICS Incident Command System: is a systematic tool used for the
command, control, and
coordination of
an emergency response.
Key Message: ICS was developed to overcome these five problems:
Nonstandard terminology.
Lack of organizational flexibility to expand and contract.
Nonstandard and nonintegrated communications.
Lack of consolidated action plans.
Lack of designated facilities.
Background Information: ICS was developed to overcome the lack of communication. The ICS is a well-established, standardized on-scene process for managing incident response activities.
Acronym: NIMS =National Incident Management System, ICS = Incident Command System
Notes: The slide lists the objective of the five goals.
The above five management functions are the foundation of ICS and apply to a routine emergency, organizing for a major non-emergency event, or managing a response to a major disaster:
Incident Command – sets incident objectives, strategies and priorities and has overall responsibility.
Operations – develops tactical objectives, conducts tactical operations to carry out the plan and directs all tactical resources.
Planning – prepares Incident Action Plan to meet incident objectives, collects and evaluates information, and maintains both resource status and incident documentation.
Logistics – provides support, resources, and all services to meet operational objectives.
Finance/Administration – monitors costs, provides accounting, procurement, time recording, and cost analyses.

15. NIMS/ICS Training When to use: Existing Trainings
Single Command System
Unified Command System
Existing Trainings
Key Message: Find the incident commanders for different types of incidents.
Background Information:
ICS-100: Introduction to ICS (EMI Course Number: IS100)
ICS-200: ICS for Single Resources and Initial Action Incidents (EMI Course Number: IS200)
ICS-300: Intermediate ICS for Expanding Incidents (EMI Course Number: G300)
ICS-400: Advanced ICS Command and General Staff—Complex Incidents (EMI Course Number: G400)
ICS 402 Incident Command System (ICS) Overview for Executives/Senior Officials (EMI Course Number:  G402)
Interactivity: Who is the incident commander? Where is the command post?
Notes:
It is important to note that the first fire or police officer you see may not be the one in charge. Look for the incident commander or ask for them if you need information about an important decision. The commander is commonly the fire officer with the white collared shirt working out of the back of a vehicle just outside the incident scene. Learn to identify what this command post looks like during different types of incidents.
All responders must complete 700 and 800 level trainings
Link to ICS training provided listing all training responders need by agency

16. MUTCD Standard Guidance Option Support http://mutcd.fhwa.dot.gov
Contains the national standards governing all traffic control devices.
Plays a critical role in improving safety and mobility of all road users.
Non-compliance of the MUTCD ultimately can result in significant increase in tort liability.
Standard
Guidance
Option
Support
Key Message: The MUTCD contains the national standards governing all traffic control devices. All public agencies across the nation rely on the MUTCD to bring uniformity to the roadway. The MUTCD plays a critical role in improving safety and mobility of all road users. The MUTCD audience includes, but is not limited to: State and, local highway agencies, public officials, the insurance industry, law enforcement agencies, incident management personnel, maintenance personnel, academic institutions, private industry, and planning, construction and engineering organizations.
Background Information: The MUTCD is the law governing all traffic control devices. Non-compliance of the MUTCD ultimately can result in loss of federal-aid funds as well as significant increase in tort liability.
Acronym: MUTCD = Manual on Uniform Traffic Control Devices
Interactivity: Show how to use the MUTCD for different incident scenes.
Notes: Standard—a statement of required, Guidance—a statement of recommended, Option—a statement of practice that is a permissive condition, Support—a statement of continued assistance

17. Standard
Key Message: Traffic control devices or their supports shall not bear any advertising message or any other message
that is not related to traffic control.
Acronym: MUTCD = Manual on Uniform Traffic Control Devices
Interactivity: Discuss picture signs have very clear messages that drivers can quickly comprehend.
Notes: The big idea to get across is that there are standardized signage that cannot be changed and
that certain colors mean certain things. In most cases you can’t put multiple signs on the same post
and there needs to be proper placing between signs so that the traveling public can be able to read them.
Standard—a statement of required
Keep drivers informed only of necessary information.
Standard signs come in many colors

18. Guidance Signs Must be Retroreflective and Clean
Key Message: Devices should be designed so that features such as size, shape, color, composition, lighting or retroreflection,
and contrast are combined to draw attention to the devices; that size, shape, color, and simplicity of message
combine to produce a clear meaning; that legibility and size combine with placement to permit adequate time for
response; and that uniformity, size, legibility, and reasonableness of the message combine to command respect.
Acronym: MUTCD = Manual on Uniform Traffic Control Devices
Interactivity: Discuss picture sign is a common shape and color know by all drivers, the combination of the retroreflective sign and vest will get drivers attention quickly.
Notes: Guidance—a statement of recommended
Signs Must be Retroreflective and Clean

19. Option
Key Message: A device or application installed under an interim approval may remain in place, under the conditions
established in the interim approval, until an official rulemaking action has occurred.
Acronym: MUTCD = Manual on Uniform Traffic Control Devices
Interactivity: Discuss picture
Notes: Option—a statement of practice that is a permissive condition
Places where incidents frequently occur may need stationary signage. Dynamic displays can be placed at these location with approval.

20. Support
Key Message: As a quick reference, common uses of sign colors are shown in the MUTCD. Color schemes on specific signs
are shown in the illustrations located in each appropriate Chapter.
Acronym: MUTCD = Manual on Uniform Traffic Control Devices
Interactivity: Discuss picture of signs for Incident Management areas. Other signs are available.
Notes: Support—a statement of continued assistance
The MUTCD can be used as support when selecting the appropriate sign to use in incident management.

21. Non-Standard Sign (Source: IDOT D-1)
Key Message: Non-Standard signs should be avoided.
Notes:
Non-standard sign in use
Motorists may disregard
Signs should have a clear message
(Source: IDOT D-1)

22. Safety Vest Policy Class II
MUTCD Chapters 6D and 6E require all incident responders, including flaggers, to wear high-visibility apparel meeting the ANSI Class 2 or 3 Standards.
Class III
Key Message: Keep responders safe by improving the visibility to the traveling public.
Background Information: The purpose of this policy is to describe the required personal protective apparel to be worn by all incident responders. Note that everyone at the incident scene is a responder (even reporters, etc).
Interactivity: Instructor should have all three vest types on hand and pass them around to participants.
Notes:
Responders (i.e. anyone at the scene) required to wear safety vests: Law Enforcement, Fire/Rescue, Emergency Medical Service, towing and recovery, transportation, and any other responder at incident scenes.
Retro-reflectivity: Reflection of light back to its source with minimum scattering of light. This causes the vest to appear brighter and more visible to motorists.
Reflectivity: Reflect light back toward the source within an angle theta. This reflection causes the light to defuse and loose its intensity limiting the visibility at the source of light.
Law Enforcement Non-vest situations-Vests not required for officers while directly engaged in activities such as 1) traffic stops, 2) pursuits, and 3) apprehension of suspects.
Fire Service Non-vest situations-
The required ANSI-compliant Highway Safety vest need not be worn when a member is required to:
1) Don structural PPE and SCBA to work in close proximity to a source of heat such as during suppression of a vehicle fire; and
2) Don hazardous material personal protective equipment to avoid potential exposure to chemicals or other contaminants.

23. SQC Laws and Policies
“Safe, Quick Clearance (SQC) is defined as “…the practice of rapidly and safely removing temporary obstructions from the roadway.”
Key Message: Safe and Quick Clearance of roadways.
Acronym: SQC = Safe, Quick Clearance
Interactivity: Ask students what are the benefits of removing these obstructions quickly.
Notes:
Definition per the traffic incident management handbook: Quick Clearance is the practice of safely and rapidly removing temporary obstructions from the roadway. Such obstructions include disabled or wrecked vehicles, debris, and spilled cargo.  According to the stated definition, quick clearance practices increase the safety of incident responders and victims by minimizing their exposure to adjacent passing traffic.  Also, a reduced probability of secondary incidents accompanies lower congestion levels resulting from fast removal of lane-blocking obstructions.

24. Law Categories “Move Over” Driver removal or “Move It”
Authority removal or “Remove it”
Closure laws
Key Message: Laws governing incidents on roadways.
Driver Removal or “Move It”: These laws require motorists involved in minor crashes,
where the vehicle is drivable and there are no serious injuries, to move their vehicles out of the travel lanes to the shoulder or other safe area before initiating the exchange of insurance information, or while awaiting the arrival of law enforcement and/or a tow truck.
• Authority Removal: These laws provide authority (and generally immunity from liability)
for designated public agencies to remove vehicles and spilled cargo from the roadway to restore traffic flow.
• “Move Over”: Designed to protect incident responders and stranded motorists alike,
Move Over laws require motorists approaching incident responders and vehicles to slow down and move over to an adjacent lane, when possible, to provide an increased safety buffer. (As Move Over laws are a key feature of responder safety, they are discussed in more detail in section 3.3 Responder and Motorist Safety).

25. Provided by the Illinois Tollway Authority
“Move Over” Law
Provided by the Illinois Tollway Authority
Key Message: Show video of move over law from Illinois Tollway Authority.

26. “Move over”=Scott’s Law
Key Message: Laws Specific to Illinois. It is same as “Move Over” laws in other states. Now, most of people call it “Move Over” Law in stead of Scott’s Law.
Background Information: Scott's Law was named after Lieutenant Scott Gillen of the Chicago Fire Department who was struck and killed by an intoxicated driver while assisting at a crash on the Dan Ryan Expressway.
Interactivity: Ask participants which category of law is this, a move-it, a authority removal law, or a move over law? This is a move over law
Notes:
SB 2488, sponsored by Sen. Gary Forby (D-Benton) and Rep. John E. Bradley (DMarion), also increases the penalty for reckless homicide when a driver does not follow “Scott’s Law,” which is named for a Chicago firefighter killed in the line of duty. On the
books since 2002, “Scott’s Law” requires drivers to change lanes when they approach an emergency vehicle with flashing lights on the shoulder or a construction or maintenance vehicle in a work zone. The penalty will increase to a class 2 felony, punishable by 3-14 years in prison and a $25,000 fines.

27. “Move it” or “Remove it”
Move it laws
Require drivers to clear travel lanes
If no injuries and vehicles movable
Remove it laws
Protect responders clearing travel lanes
Damaged vehicles or cargo
Key Message: Nationally, the next two types of laws require drivers to move their vehicles out of travel lanes and protect responders clearing vehicles and cargo
Background Information:
Move-it laws, sometimes termed “Steer-it, Clear-it” laws require uninjured motorists in working vehicles to move their vehicles out of travel lanes. Removal laws help protect incident responders from litigation while they are clearing vehicles and cargo from travel lanes.

28. Shib’s Law FD can close traffic lanes
Only in the absence of a law enforcement officer or a
representative of highway agency
Must follow the MUTCD
Must be trained on proper traffic control
Key Message: Laws Specific to Illinois.
Background Information: Senate Bill 2488 was inspired by the death of a Sesser Fire Protection District firefighter named James “Shib” Miller who was hit and killed by a Greyhound bus in 2007 while fighting a truck fire on Interstate 57 in Southern Illinois.
Acronym: FD = fire department
Notes: Shib's Law basically allows a fire department to close any highway to protect the safety of a person or property, but only in the absence of a law enforcement officer or a representative of the highway agency having jurisdiction over the highway. So, if the ISP says no, the FD cannot legally close the highway. If the FD does close the highway they must do so according to the MUTCD and they must be trained on proper traffic control.
Shibs Law Parade
Sesser, IL

29. JOINT OPERATIONAL POLICY STATEMENT
DUTY OFFICER MANUAL
APPENDIX A
JOINT OPERATIONAL POLICY STATEMENT
DISTRIBUTED MARCH 2004
Key Message:
ISP and IDOT should close the lane
or restrict access together working as a team.
Key Message: When an accident occurs, the immediate measures to be taken to ensure the safe movement of traffic require a joint effort between ISP and IDOT. Any road closure should be in accordance with appropriate agency procedures. Where it is necessary to detour traffic, the two Departments should give due consideration for the load bearing capacity for all proposed alternate routes including their bridges.
Notes: The ISP is responsible for providing short-term traffic control using vehicles and staff until the situation stabilizes unless traffic control devices can be put in place. The traffic control devices are the responsibility of the IDOT and may include establishing and maintaining detours until the roadway condition is returned to normal.   
The first person on-site (IDOT or ISP) at an incident has two major responsibilities – immediate notification of their District headquarters and take initial traffic control action as necessary.
ISP
Notify the appropriate IDOT district of damage to safety devices, highway facilities, or hazardous situations
Replace damaged safety device or provide temporary measures as needed
Provide traffic control until IDOT replaces safety devices
Direct tow truck activity requiring short-term lane or road closure
Contact IDOT for proper signs and assistance for emergency operations, where appropriate
Coordinate with the appropriate agencies/offices and clean up service providers
IDOT
Mobilization of roadway-related support, e.g., traffic control devices, sand, gravel, heavy equipment, etc.
Normal off-pavement vehicle and/or cargo recovery operations following an incident will be considered non-emergency activities. Appropriate traffic control and traffic control devices shall be the responsibility of the vehicle owner/operator and/or the recovery service provider. IDOT will not maintain traffic control nor provide traffic control devices or personnel for recovery operations.

30. Summary MODULE 2 ROLES AND PROCEDURES
Note: Make sure all objectives have been clearly covered and the audience understands the key points.