1. Copyright © 2011 EMC Corporation. All Rights Reserved. EMC EDUCATION SERVICES CLOUD COMPUTING: LOOKING FORWARD TO CLOUDY DAYS IN EDUCATION Wayne Pauley April 2011

2. Copyright © 2011 EMC Corporation. All Rights Reserved. The Big Switch Virtualized Data Center and Cloud Introduction2 “We will probably see the spread of ‘computer utilities’ which like present electric and telephone utilities, will service individual homes and offices across the country” Kleinrock, 1969 “Goodbye ‘World Wide Web.’ Hello ‘World Wide Computer’ ” Carr, 2008

3. Copyright © 2011 EMC Corporation. All Rights Reserved. Advancements in Information Technology Virtualized Data Center and Cloud Introduction3 Mini Mainframe Networked/ Distributed Computing PC/ Microprocessor Next… Cloud Computing

4. Copyright © 2011 EMC Corporation. All Rights Reserved. Business Drivers and IT Challenges Virtualized Data Center and Cloud Introduction4 “70% of the budget to keep IT running, 30% available to create new value ” “…that needs to be inverted” Weeks of planning, justification, and deployment and then we’re stuck with it for 5 years – even if our needs change in a month…” “…or we could just buy it as a service – right now” “Most of our legacy applications are stable and predictable” “…we need to incrementally improve efficiency without disruption” “but, new, more dynamic and fluid approaches to IT must also be leveraged for new applications and changing legacy applications” “…new, revolutionary IT models are essential as well” Aging data centers Globalization Application explosion Storage growth Security Cost of ownership Acquisitions Complexity IT Challenges Time to Market

5. Copyright © 2011 EMC Corporation. All Rights Reserved. 2009 0.8 Zettabytes Growing by a Factor of 44 Source: IDC Digital Universe Study, sponsored by EMC, May 2010 2020 35.2 Zettabytes Data is Growing Exponentially Shift towards user created, unstructured data changes storage needs  Secondary storage is the new primary storage File-based storage raises major management issue  Online ingest of and access to large volumes of content 5 :Virtualized Data Center and Cloud Introduction

6. Copyright © 2011 EMC Corporation. All Rights Reserved. Top Threats in the Cloud Abuse and nefarious use of Cloud computing Insecure interface and APIs Malicious insiders Share technology issues Data loss or leakage Account or service hijacking Unknown risk profile Loss of governance Lock-in Isolation failure Compliance risks Data protection Insecure or incomplete data deletion Malicious insider Governance, Risk and Compliance6

7. Copyright © 2011 EMC Corporation. All Rights Reserved. Why GRC & Security is Important Governance, Risk and Compliance 7 Breach Regulation Other? Consequences Risk of fines for failed audits  TJX – total cost > $1b for breach  Heartland – estimated at more than $140m Compliance concerns stall virtualization and Cloud Audits time consuming and costly Concerns of identifying risk and proper valuation

8. Copyright © 2011 EMC Corporation. All Rights Reserved. Virtual Data Center Business Drivers & Benefits Application level business continuity  Simplify and improve disaster recovery process  Ensure important applications receive resources required to meet business needs Improved productivity, operational flexibility, and increased availability  Optimize resources - consolidate of servers, storage, and fabrics  Reduce hardware, power, cooling and space requirements  Reallocate resources with no downtime  Quickly and easily provision new servers Secure desktops  Centralized management  Patch gold copies once, with automated roll-out 8Virtualized Data Center and Cloud Introduction

9. Copyright © 2011 EMC Corporation. All Rights Reserved. Virtualization to Cloud Evolution VirtualizeOperationalizeIT-as-a-Service FocusCost EfficiencyQuality of ServiceBusiness Agility Ownership/ sponsorship ITIT/LOBCIO Business Value Key Capabilities Shared resource pools Elastic capacity Zero-touch infrastructure Increased control and service assurance Service definition Self-service Chargeback ApproachReactiveSelectiveProactive Key Benefits Reduced cost and complexity Increased availability, flexibility & responsiveness IT as a business asset Characteristics Automation Efficiency Integration of the virtualization platform and the information infrastructure On-demand Service Level Management Increased range of capability: availability, security, etc. Metering / charge-back Federation of resources Geographically independent 9Virtualized Data Center and Cloud Introduction CAPEX OPEX CAPEX OPEX Availability Responsiveness CAPEX OPEX Availability Responsiveness Compliance Time-to-market

10. Copyright © 2011 EMC Corporation. All Rights Reserved. Benefits of Cloud IT provisioning in minutes instead of weeks Application development, testing, and QA are flexible and self- service enabled Relocation from test and development to production is predictable and seamless Resources scale fluidly to meet growing or reduced need Service level easily adjusted after the fact Resources granularly metered to optimize utilization and cost 10Virtualized Data Center and Cloud Introduction IT has more time to focus on the strategic; the LOB has more time to focus on the business

11. Copyright © 2011 EMC Corporation. All Rights Reserved. Service Models 11 TypeDescriptionExamples Co-location (Colo) Power, pipe, ping, and physical security Customer owns HW/SW Navisite Internap ColoSpace Managed Service(s) Provider (MSP) Manages facets of IT systems On-premise or off-premise mindShift Technologies Appia Communications ThePlanet.com Cloud Self-service Internet served computing Shared resources (multi-tenant) Pay-for-what-you-use charge model IaaS - IBM Cloudburst, Amazon Web Services, Microsoft Azure PaaS – Google App Engine, Force.com, VMforce SaaS – Salesforce.com, NetSuite, Microsoft Office 365 Virtualized Data Center and Cloud Introduction

12. Copyright © 2011 EMC Corporation. All Rights Reserved. Cloud Computing Definition Virtualized Data Center and Cloud Introduction12 Deployment Models Private Cloud Public Cloud Hybrid Cloud Service Models Software-as-a-Service (SaaS) Platform-as-a-Service (PaaS) Infrastructure-as-a-Service (IaaS) Cloud Tenets http://csrc.nist.gov/publications/drafts/800-145/Draft-SP-800-145_Cloud-definition.pdf

13. Copyright © 2011 EMC Corporation. All Rights Reserved. Capabilities can be rapidly and elastically provisioned, in some cases automatically, to quickly scale out and rapidly released to quickly scale in. NIST Rapid Elasticity Capacity can be scaled up, down, in, or out dynamically Scaling is immediate Licensing is also built to scale Underlying hardware can be anywhere geographically 13Virtualized Data Center and Cloud Introduction Definition

14. Copyright © 2011 EMC Corporation. All Rights Reserved. Cloud systems automatically control and optimize resource use by leveraging a metering capability at some level of abstraction appropriate to the type of service (e.g., storage, processing, bandwidth, and active user accounts). Resource usage can be monitored, controlled, and reported providing transparency for both the provider and consumer of the utilized service. NIST Measured Service Infrastructure operational costs incurred on a pay-per- use basis Contractual obligations tied to price tiering  No obligation has the highest price 14 Definition Virtualized Data Center and Cloud Introduction

15. Copyright © 2011 EMC Corporation. All Rights Reserved. Capabilities are available over the network and accessed through standard mechanisms that promote use by heterogeneous thin or thick client platforms (e.g., mobile phones, laptops, and PDAs). NIST Broad Network Access Network is essential to consume the service Endpoints can be of any type:  Smartphone, tablet, notebook, laptop, desktop, server, other applications Virtualized Data Center and Cloud Introduction15 Definition

16. Copyright © 2011 EMC Corporation. All Rights Reserved. The provider’s computing resources are pooled to serve multiple consumers using a multi-tenant model, with different physical and virtual resources dynamically assigned and reassigned according to consumer demand. NIST Resource Pooling Shared Resources Infrastructure and services run on shared physical devices (e.g., multi-tenant) 16Virtualized Data Center and Cloud Introduction Definition

17. Copyright © 2011 EMC Corporation. All Rights Reserved. A consumer can unilaterally provision computing capabilities, such as server time and network storage, as needed automatically without requiring human interaction with each service’s provider. NIST On-Demand Self-Service On-Demand  Customers incur no infrastructure capital costs and are charged an Operational Expense (OPEX)  Workload forecasting unnecessary  Demand trends are predicted managed by the provider  The underlying hardware may be anywhere geographically Self-service  Resources directly/indirectly reserved by the customer via a web based portal and appropriate APIs 17Virtualized Data Center and Cloud Introduction Definition

18. Copyright © 2011 EMC Corporation. All Rights Reserved. Cloud Service Models Cloud Services18

19. Copyright © 2011 EMC Corporation. All Rights Reserved. Cloud Service Models Sources: IDC 213197, 215504, 217579, 217945, 218252, 218938; Gartner 166525; the451Group Service ModelDescriptionExamples SaaS Consumer can use the provider’s applications running on a Cloud infrastructure. The consumer does not manage or control the underlying Cloud infrastructure. Mozy, Zimbra, Salesforce.com, Intuit, Microsoft, Google Apps, Concur, Zoho, Cisco Webex PaaS Consumer deploys on the Cloud infrastructure applications that they have created or purchased applications using programming languages and tools supported by the provider. SpringSource, Google App Engine, Force.com, Windows Azure, Appistry, Engine Yard, Flexiscale, Bungee Connect, Longjump IaaS Consumer provisions processing, storage, networks, and other fundamental computing resources where the consumer is able to deploy and run arbitrary software, which can include operating systems and applications. EMC, VMware, Cisco, Amazon Web Services, Terremark, Savvis, Rackspace, AT&T, Verizon Business, BT, IBM, HP, CSC 19 Virtualized Data Center and Cloud Introduction

20. Copyright © 2011 EMC Corporation. All Rights Reserved. Examples of Cloud Eco-systems Microsoft  Components - Hyper-V &.NET  SaaS - Office 365  PaaS - Azure  IaaS - Azure Amazon Web Services (IaaS)  Elastic Compute Cloud (EC2)  CloudFront  SimpleDB  Simple Queue Service (SQS)  Simple Storage Service (S3)  Elastic Block Storage (EBS) Virtualized Data Center and Cloud Introduction20 Google Apps SaaS - Gmail SaaS - Docs PaaS - Apps Marketplace PaaS - Development IBM Cloud Burst Enterprise (IaaS)  Terremark  SAVVIS  SunGard  Rackspace

21. Copyright © 2011 EMC Corporation. All Rights Reserved. Cloud Deployment Models 21Virtualized Data Center and Cloud Introduction Enterprise X Dedicated for Enterprise X Enterprise QEnterprise P Cloud Service Provider Cloud Service Provider

22. Copyright © 2011 EMC Corporation. All Rights Reserved. Data Center Evolution Designing for Virtualized and Cloud Environments 22 VDC (mid term) Compute: Elastic Network: Unified fabric Storage: Storage resource pools Applications: Clustering and scaling Data Center to VDC (short term) Compute: Automated VM restart, resource pooling Network: 10 GbE Storage: Virtual provisioning and storage tiering Applications: Migrating/re-working applications Data Center to VDC (short term) Compute: Automated VM restart, resource pooling Network: 10 GbE Storage: Virtual provisioning and storage tiering Applications: Migrating/re-working applications VDC to Cloud (long term) Network: WAN technologies, rapid elasticity Storage: Erasure coding, rapid elasticity Applications: Multi-tenancy, eventual consistency VDC to Cloud (long term) Network: WAN technologies, rapid elasticity Storage: Erasure coding, rapid elasticity Applications: Multi-tenancy, eventual consistency

23. Copyright © 2011 EMC Corporation. All Rights Reserved. SharePoint 2007 MS Exchange SharePoint 2007 MS Exchange SymmetrixVNX Third-Party VMFS Volumes SymmetrixVNXThird-Party VMFS Volumes Offline vMotion Stretched VLANs OTV Concepts in Practice: Scenario Key Challenges: Improve resource utilization across sites Eliminate service outages associated with VM migrations between sites Synchronous Distance 100 Kms Disruptive Relocation Across Sites Virtual Data Center Architecture 23

24. Copyright © 2011 EMC Corporation. All Rights Reserved. Disaster Recovery: Fault Resilience, Multi-Site 24Virtual Data Center Architecture

25. Copyright © 2011 EMC Corporation. All Rights Reserved. Evolution of IT Roles Traditional roles still essential New roles emerging: Cloud Architect Cloud Admin Cloud Capacity Planner IT Automation Engineer Imperative: Business and financial management New focus area: Cloud service Operations management IT Service Management Virtual Infrastructure Management Virtual Infrastructure Architecture Infrastructure-as-a- Service Platform-as-a- Service Software-as-a- Service SystemsStorage Backup and Recovery Data Center Networks Security Virtualized Data Center and Cloud Introduction25

26. Copyright © 2011 EMC Corporation. All Rights Reserved. Using Hadoop to Handle Big Data Open source software Hadoop’s HDFS can store massive amounts of data  Scales up incrementally  Work coordinated among clusters of systems  Data distributed among multiple nodes within the cluster  Data analysis achieved by parallel processing across all the nodes Virtual Data Center Architecture26

27. Copyright © 2011 EMC Corporation. All Rights Reserved. Analysis Using ‘’s Phased Approach DimensionsNear-Term (Data Center to VDC)Mid-Term (VDC)Long-Term (VDC to Cloud) Business Transformation Reduced workplace footprint (physical space) Improved efficiency (reaching 100% utilization) Automated workflows Capacity planning transformation IT-as-a-Service (ITaaS) On-demand self-service Measured services Compute, Resiliency Default to virtualized Automated VM restart Cross-site disaster recovery Machine Check Architecture Recovery Trusted VMs Near-native virtualization performance Storage Thin-provisioning Data deduplication Continuous data protection Consolidated backup and restore Storage tiering Storage resource pools and quality of service Incremental forever backups and recovery * full storage virtualization Solid-state data center Rapid elasticity Network 10 GbE Distributed virtual switch Unified fabric (compute, storage) 40 GbE Rapid Elasticity Security and GRC Non-production VMs in DMZ Default to DLP and SSO Event and access monitoring Secure live VM migration VM isolation Public Cloud federation * Support Cloud-bursting Pervasive encryption Management Infrastructure inventory and health Basic business intelligence (capitalization, performance, and health) Automated patch/provision Auto end-to-end life cycle management Cloud brokerage and federation Private-public Cloud live migration Data Center Cost savings from better utilization, consolidation, reduction Cross-platform power and data center management Near-linear power scaling Power usage effectiveness improvements Clients Desktop virtualization, backup Mobile business PCs plus handhelds Expanded small form-factor support Client-aware services Designing for Virtualized and Cloud Environments 27

28. Copyright © 2011 EMC Corporation. All Rights Reserved. EMC’s IT Phased Approach Tiered Shared Virtualized Clusters Tiered Shared Virtualized Storage Source and Target De-Dupe Data Center Ethernet Integrated Management Solutions (virtual) Mobile App Access User Interface Cloud VDI BYOC Choice ComputingMobility Inter-Datacenter VM Mobility Inter-Datacenter Storage Availability Datacenter Bridging Intra-Datacenter VM Mobility Storage Federation In Partner Datacenters Multi-hop FCoE VM Federation In Partner Datacenters IT Automation Framework Automation Orchestration Intra-Datacenter Storage Mobility Archive De-Dupe Embedded Data Protection Intelligent Policy Based Resource Automation Policy based Decisions Point based solutions Policy based Enforcement Automated Policy Enforcement Auditing/ Compliance Framework eGRC Framework BIaaS Master Data Management Next Generation Online Experience Integration Cloud Next Generation Business Systems (ERP, CRM) Predictive Analytics eBusiness Application Cloud Enterprise Content Mgmt Application Mobility Unified User Experience Information GovernanceKnowledge Management Collaboration as a Service Enterprise Social Media Development Cloud Role-based Access Apps Info Services Systems Storage BRS Data Center Networks Management & Automation Client Security 2013+ 2011 2012 Designing for Virtualized and Cloud Environments 28

29. Copyright © 2011 EMC Corporation. All Rights Reserved. Applications: Migrating to the Cloud Designing for Virtualized and Cloud Environments 29

30. Copyright © 2011 EMC Corporation. All Rights Reserved. Open Stack Cloud Initiative Open source, open standards based Cloud Includes compute and storage Key members include:  Rackspace  NASA  Citrix  Dell Compute based on XEN and KVM Storage is software that is also object based Governance, Risk and Compliance30

31. Copyright © 2011 EMC Corporation. All Rights Reserved. Dedicated servers DAS & small SANs Tape backup Monolithic apps 100% virtualized X86 architecture SAN driven replication architectures Tiered, virtualized app hosting platform De-duplicated backup Enterprise services Virtualized dedicated servers Tiered SANs Disk-based backup Monolithic apps Datacenter Evolution Summary31

32. Copyright © 2011 EMC Corporation. All Rights Reserved. Service Management Managing Virtualized Environments32 Federated CMDB Incident Management Service Desk Knowledge Bank Issues & Requests Service Catalog ApprovalsReporting Customer Portal Service Level AgreementsRequest Fulfillment Problem ManagementChange & Release Management EventsDiscoveryProvisioning and Automation API’s ToolsProtocol Tools Infrastructure Layer Cloud Services Layer VDC Layer

33. Copyright © 2011 EMC Corporation. All Rights Reserved. A Before View: Traditional Development Environment Developer  Writes code on workstation in an individual development environment (IDE, ex.NET, Java, or Python)  Pushes code to Development Server  Code runs through a successful build  EXE is sent to QA/Test  When passes QA/Test, application is moved to production environment Customer uses production image All infrastructure is “silo’d”  Infrastructure belongs to the department  Even engineering is silo’d Cloud Services33 Windows or Linux Customer Dev ServerQA/TestProduction

34. Copyright © 2011 EMC Corporation. All Rights Reserved. Transformation to IaaS to PaaS to SaaS Developer WS runs IDE  IDE is linked live to PaaS environment  Engineer can self-serve VM’s for test and QA or other IDEs VM policy pushes code to top tier infrastructure  It is scale tested then turned over to production Linkages via SOAP/REST are built into the apps  Apps can bind on the fly  Apps cross private & public Cloud boundaries Cloud Services34 Customer Paying Status E-Mail MAPS VDI.NET PaaS Java PaaS Test QA AP/AR Scale Test Expense Mgmt T2T1 IaaS, PaaSSaaS CustomerVDI

35. Copyright © 2011 EMC Corporation. All Rights Reserved. Extended Cloud Service - XaaS Cloud Services 35 RESTful API vDC Service Catalogs RESTful API vDC Service Catalogs Resource Creation System ITSM System Resource Dist System Automation Orchestration Cloud Services Lifecycle Business Management Provisioning Policy Access Policy vApps Provisioning Policy Access Policy vApps Physical Infrastructure Server Storage Connectivity Virtual Infrastructure vCompute vStorage vConnectivity

36. Copyright © 2011 EMC Corporation. All Rights Reserved. Why the Cloud ‘for’ Education Economics  Costs to deliver higher education  Funding loses force tough decisions  Competition Match technology use to demands Costs tied to usage Community Cloud Less need to be in the IT Business  Improves institutional focus on education development & delivery Improves institutional agility & time to market Examples: UMASS – Google Apps Course Introduction36

37. Copyright © 2011 EMC Corporation. All Rights Reserved. Risk & Barriers of Cloud ‘for’ Education Integration  Legacy to Cloud  Substantial Amount of Services – pro or con? Security  Track record of providers  Security standards of provider Governance, Risk, & Compliance  Legality of placement of Institutional data externally  Data Location – transborder issue Standards  Traditional Standards Bodies - ISO, NIST, DMTF  New Standards Emerging – CSA, ENISA, OpenStack Governance, Risk and Compliance37

38. Copyright © 2011 EMC Corporation. All Rights Reserved. Why the Cloud ‘in’ Education Preparing students for a web services world  Virtualization of the full stack: Networks, Storage, & Servers  Platform_as_a_Service Frameworks  Microsoft.NET on Azure  Google Apps, App Engine (Python, Java, Eclipse), & Marketplace  IBM Software & System Access (Java, WebSphere, Lotus, Hadoop) Modifying existing curriculum  Computer Science & Information Technology  Add virtualization and cloud topics & labs  Security (risk, forensics) & privacy (risk, compliance)  Other Sciences & Disciplines  Ethics in the Cloud  Law in the cloud  Data Scientists Governance, Risk and Compliance38

39. Copyright © 2011 EMC Corporation. All Rights Reserved. EMC Academic Alliance Partnering with hundreds of leading institutions of Higher Education worldwide 30,000+ students educated in 30+ countries* Offering unique ‘open’ course on Information Storage and Management Focuses on concepts and principles, not products Providing EMC, Customers and Partners with source to hire storage educated graduates Opportunity for EMC to give back as the industry leader Developing Tomorrow’s Information Storage Professionals…Today! * As of Jan 2011 http://education.emc.com/academicalliance

40. Copyright © 2011 EMC Corporation. All Rights Reserved. Information Storage & Management (ISM) http://education.EMC.com/ismbook Modules Section 1: Storage System Intro to ISM Storage System Environment Data Protection: RAID Intelligent Storage System Section 2: Storage Networking Technologies & Virtualization DAS and Intro to SCSI Storage Area Networks Network Attached Storage IP SAN Content Addressed Storage Storage Virtualization Section 3: Business Continuity Introduction to Business Continuity Backup and Recovery Local Replication Remote Replication Section 4: Storage Security & Management Securing the Storage Infrastructure Managing the Storage Infrastructure

41. Copyright © 2011 EMC Corporation. All Rights Reserved. EMC Certification 41 Define ServiceRequest Service IT and Business Self-Service Portal Service CatalogCustomer Decommission Service Operations and Governance Perform Compliance and Financial Mgt Configuration Management System Service Request Management Discovery and Automated Provisioning Virtualized Infrastructure vStoragevCompute Mgt AppsvConnectivityMiddleware & APIs Business vApps Physical Infrastructure Course Introduction

42. Copyright © 2011 EMC Corporation. All Rights Reserved. Becoming an Academic Partner Steps...  Institution enrolls via the EAA online application. http://info.emc.com/mk/get/EAA_APPL_form?src=&HBX_Account_ Number=emc-emccom  Institution identifies faculty to teach course and administer the program.  Institution identifies faculty to attend the 5 day ISM Faculty Readiness Seminar (FRS) and clear ISM certification exam.  Institution accesses secure Faculty website to download teaching aids such as chapter PowerPoints, quizzes, simulators, etc.  Institution promotes ISM course to students.  Institution schedules and begins teaching the ISM course.

43. Copyright © 2011 EMC Corporation. All Rights Reserved. References EDUCAUSE white paper: Shaping the Higher Education Cloud - http://net.educause.edu/ir/library/pdf/PUB9009.pdf http://net.educause.edu/ir/library/pdf/PUB9009.pdf Is Cloud Computing a Credible Solution for Education? http://campustechnology.com/articles/2009/11/12/is-cloud-computing-a-credible- solution-for-education.aspx http://campustechnology.com/articles/2009/11/12/is-cloud-computing-a-credible- solution-for-education.aspx Google Apps for Education - http://www.google.com/a/help/intl/en/edu/http://www.google.com/a/help/intl/en/edu/ IBM Academic Cloud - https://www.ibm.com/developerworks/university/academicinitiative/ https://www.ibm.com/developerworks/university/academicinitiative/ Microsoft Cloud for Education - http://www.microsoft.com/education/solutions/cloudcomputing.aspx http://www.microsoft.com/education/solutions/cloudcomputing.aspx Microsoft white paper: Cloud Computing in Education http://download.microsoft.com/download/4/1/8/4182DF40-7EA3-4C13-91D0- E3B75D639590/Cloud_computing_in_education.docx http://download.microsoft.com/download/4/1/8/4182DF40-7EA3-4C13-91D0- E3B75D639590/Cloud_computing_in_education.docx Sungard Higher Education - http://www.sungardhe.com/http://www.sungardhe.com/ CampusCruiser - http://www.campuscruiser.com/http://www.campuscruiser.com/ Course Introduction43

44. Copyright © 2011 EMC Corporation. All Rights Reserved. Recommended Reading Introduction to VDC and Cloud The Big Switch: Rewiring the World, from Edison to Google - by Nick Carr Management Strategies for the Cloud Revolution: How Cloud Computing Is Transforming Business and Why You Can't Afford to Be Left Behind – by Charles Babcock Private Cloud – www.privatecloud.comwww.privatecloud.com VDC & Cloud Architecture Cisco: A Beginner's Guide, Fourth Edition - by Toby and Anthony Velt Mastering VMware vSphere 4 - by Scott Lowe Open Stack - http://www.openstack.org/http://www.openstack.org/ VMware vSphere and Virtual Infrastructure Security – by Ed Heletky vSphere 4.1 Security Hardening Guide - http://communities.vmware.com/docs/DOC-14548http://communities.vmware.com/docs/DOC-14548 VMware vCloud Director Security Hardening Guide - http://www.vmware.com/files/pdf/techpaper/VMW_10Q3_WP_vCloud_Director_Security.pdf http://www.vmware.com/files/pdf/techpaper/VMW_10Q3_WP_vCloud_Director_Security.pdf Business Continuity Planning IT Survival Guide, Computer Associates, 2008 - http://new.techdata.com/techsolutions/Softwareconnections/files/may2010/CA%20Business% 20Continuity%20Planning%20IT%20Survival%20Guide.pdf http://new.techdata.com/techsolutions/Softwareconnections/files/may2010/CA%20Business% 20Continuity%20Planning%20IT%20Survival%20Guide.pdf Course Introduction44

45. Copyright © 2011 EMC Corporation. All Rights Reserved. Recommended Reading (cont) VDC & Cloud Planning & Design Cloud Application Architecture: Building Applications and Infrastructures in the Cloud - by George Reese Host your web site in the Cloud: Amazon Web Services Made Easy: Amazon EC@ made Easy – by Jeff Barr Governance, Risk, & Compliance Governance, Risk, and Compliance – by Anthony Tarantino Cloud Security Alliance(CSA) Guidance - http://www.cloudsecurityalliance.org/csaguide.pdf European Network and Information Security Agency (ENISA) - http://www.enisa.europa.eu/http://www.enisa.europa.eu/ Shared Assessments - http://www.sharedassessments.org/ Course Introduction45

46. Copyright © 2011 EMC Corporation. All Rights Reserved. Recommended Reading (cont) VDC & Cloud Management Virtualization Opportunities, Threats and Challenges, ZISC Colloquium - http://www.zisc.ethz.ch/events/slides_ZISC_colloq_HS2009/consecom_zisc-talk- 20091124_presentation.pdf Tackle the Challenges of Virtualization Management, BMC Best Practices White Paper, undated - http://documents.bmc.com/products/documents/00/61/100061/100061.pdf Virtualization Challenges Whitepaper, http://www.technologent.com/Documents/VirtualizationChallenges_Jan2009.pdf Keeping Your Head Above the Cloud: Seven Data Center Challenges to Consider Before Going Virtual, http://www.f5.com/pdf/white-papers/challenges-to-virtualization-wp.pdf Web Operations: Keeping the Data on Time by John Allspaw and Jesse Robbins Cloud Services Cloud Computing and SOA Convergence in Your Enterprise: A Step-by-Step Guide - by David Linthicum Cloud Computing Best Practices for Managing and Measuring Processes for On-demand Computing, Applications and Data Centers in the Cloud with SLAs - by Michael Miller SOA in Practice: The Art of Distributed System Design (theory in practice) – by Nicolai Josuttis Cloud Computing Explained: Implementation Handbook for Enterprises - by John Rhoton Governance, Risk and Compliance46