1. Slide 1

2. © 2012 Invensys. All Rights Reserved. The names, logos, and taglines identifying the products and services of Invensys are proprietary marks of Invensys or its subsidiaries. All third party trademarks and service marks are the proprietary marks of their respective owners. IN TSS-03 Troubleshooting Tips and Techniques Presented by Jeff Perillo and Jon Running 10-16-2012

3. Slide 3 Overview In this presentation we will be covering troubleshooting steps for various IntelaTrac components The following IntelaTrac components will be covered: IMC Sync Server Web Reports Database Handheld Devices

4. Slide 4 Flowchart of IntelaTrac System DB Server Sync Server Client PC’s Handheld 3 Handheld 4 Handheld 2Handheld 1

5. Slide 5 IntelaTrac Management Center (IMC) The IMC is the center of all configuration and setup for IntelaTrac The following modules are the most common places for support cases to arise: Procedure Builder Schedule Manager Auditor Plus Administration Device Registration

6. Slide 6 Procedure Builder 1.Procedures with incorrect asset associated 2.Procedures with unexpected data type set 3.Attached documents fail to attach 4.Ignore status can be set unexpectedly 5.Actions can be incorrectly configured

7. Slide 7 Schedule Manager 1.Scheduled procedure not immediately available 2.Role not available in role filter 3.Unable to schedule to preferred role 4.Expected procedure unavailable for scheduling 5.Unable to schedule procedure to specific user

8. Slide 8 Administration 1.Set appropriate permissions to individual or role 2.Set permissions but they are not applied 3.Attached documents directory set correctly 4.Set correct asset top node

9. Slide 9 Device Registration

10. Slide 10 Device Registration (cont.)

11. Slide 11 Sync Server & ArchestrA Logger 1.Setting logging level and collecting log files from each service 2.Set connection string without reinstall 3.Ensure the services are started and will recover 4.Increase timeouts for slow networks

12. Slide 12 ArchestrA Logger

13. Slide 13 Update connection string 1.Open sat.config 2.Find section 3.Update and 4.Provide to support if db login and password need to be changed 5.Restart service

14. Slide 14 Update connection string (cont.) The following config files will need to be modified: Sat.config Sat.scheduling.service.config Sat.synchronization.service.config Sat.dts.service.config

15. Slide 15 Service settings 1.Start up type set to automatic 2.Recovery set first failure to “restart the service” 3.Recovery set second failure to “restart the service” 4.Subsequent failures set to run a program where you can send a message the service is down

16. Slide 16 Timeouts Increase Service Timeout

17. Slide 17 Timeouts Increase query timeout

18. Slide 18 Mobile Logging 1.Open log file with Notepad 2.Find logging section 3.Update logging level to desired logging level 4.Save file 5.Restart Corresponding Service

19. Slide 19 Web Reports 1.IIS installed 2.ASP.NET installed 3.Server Permissions 4.Valid SMTP available

20. Slide 20 IIS IIS must be installed on the Web Reports server for web reports to function.

21. Slide 21 ASP.NET requirements <v4.2 SP1 -.NET 1.1 and.NET 2.0 are a requirement on the server. >v4.2 SP1 -.NET 3.5 is a requirement on the server.

22. Slide 22 Server Permissions to IIS Permissions to manage IIS will be required as sometimes restarting IIS is necessary to apply changes made

23. Slide 23 SMTP 1.A valid SMTP must be set in order to mail reports 2.To test the SMTP you can use telnet

24. Slide 24 DB Overview 1.Backing up your db 2.Truncate and shrink log files and large dbs 3.Truncating old unused data on dbs upgraded to 3.2 4.Setting daily index reorganization and weekly index rebuild

25. Slide 25 Backups A backup schedule should be set to ensure your db is always backed up Frequently when supporting issue Wonderware Support will request a copy of the db for troubleshooting

26. Slide 26 Truncate/Shrink Logs A good way to recover drive space is to truncate and shrink the database logs.

27. Slide 27 Truncate old unused data Truncating old data from the 2.5/3.1 system will help clean up used storage space Tables that have a SATD in the name are deprecated and no longer used. These can be truncated

28. Slide 28 Indexes A daily Index reorganization should be scheduled for the IntelaTrac database A weekly Index rebuild should also be scheduled.

29. Slide 29 Handheld 1.Cab file basics 2.Replacing.sdf 3.Idockit settings for Motorola 9090 4.RFID test for SRM3 RFID reader for Intermec CK61

30. Slide 30 CABS What are.CAB files?

31. Slide 31 SDF Resetting Mobile IntelaTrac’s database (.sdf) can resolve many minor corruption issues that can occur with transfers on unstable networks

32. Slide 32 iDockIt – for Motorola/Symbol/Bartec 1.Set iDockIt to Direct for a single bay USB cradle 2.Set iDockIt to Ethernet for a 4bay Ethernet cradle

33. Slide 33 SRM3 Use the RFID test to ensure all the drivers have been successfully installed and the RFID is functioning correctly

34. Slide 34 Wonderware Developer Network(WDN) TechNote 643: Error Logging in IntelaTrac https://wdn.wonderware.com

35. Slide 35 Questions?