1. Human Services Coordination in Disasters: An Interactive Workshop Washtenaw County, Michigan

2. Human Services Coordination in Disasters: An Interactive Workshop Welcome Introductions Administration Agenda Classroom Decorum Participant-Instructor Contract 2

3. Disaster Human Services Washtenaw County, Michigan Introductions – Activity Working with a participant next to you, interview each other by filling out the form on page 3. 3

4. Human Services No single agency can do it all Team approach – Lead Agency – most capable at task – Support Agencies – some capability at task Every community is different – …the perfect example is “Case Management” Community Action Network (CAN) “Functional Needs” populations – Disaster Recovery Centers (DRC) 4

5. Case Management Assistance with: – Clothing – Education – Employment – Food – Healthcare – Mental Health – Homeless – Housing/Utilities – Legal – Parenting – Family Reunification – Special Populations – Substance Abuse – Transportation – Veterans 5

6. Volunteer Management Another commonality between human service providers…volunteers Most plan, train and exercise volunteers year-round Disaster create a surge of goodwill and good intentions through volunteerism Unmanaged unsolicited or trained volunteers can be: – Inefficient – Unhelpful – Unsafe Most common remedy are Volunteer Reception Centers (VRC) 6

7. Volunteer Management (Volunteer Reception Center) Functions include: – VRC site selection & MOU's – Planning/Training/Exercising for: Site setup/preparation Staffing Registration Volunteer training Information Communications Volunteer matching Assignments/accounting/reporting 7

8. Donations and Acquired Resources Similarly unique to agencies as fundraising Online donation networks – AidMatrix In some cases, donations do not meet needs – Use donated funds to acquire needed resources – Develop vendor lists to quickly acquire resources More about this later in “Donations Management”

9. Feeding Operations FEMA resource typing – Feeding kitchen typing Four (4) phases of emergency management – Response – Short-term recovery – Long-term recovery Leadership and resource availability may change with disaster phase 9

10. Feeding Operations Functions include: – Facility selection & MOU's – Feeding MOU's – Vendor/provider ID/Agreements – Planning/Training/Exercising for: Site setup/preparation Food delivery/storage/inventory Food/meal production Food/meal distribution Fuel delivery/safe storage Waste disposal Safe/tested potable water/delivery/storage Staffing 10 Information Communications Accounting/reporting/ procurement

11. Before we move on to Temporary Sheltering… Functional Needs Populations Assistance with: – Healthcare Medically independence equipment Caregiver accommodation – Mental Health – Nutrition – Transportation – Language – Service Animals Medication Hygiene

12. And Since We Just Mentioned Animals… Animals in Disasters… – Seven principle tasks: Veterinary services Pet/owner sheltering Livestock/exotics placement Stray/injured/dead animals Animal feeding Mosquito/insect control 12

13. Temporary Shelter Operations Recognition of traditional shelter management agencies The diversity of populations and the specifics of hazards can dictate needed services for shelter occupants Four (4) phases of emergency management – Response – Short-term recovery – Long-term recovery Leadership and resource availability may change with disaster phase – Example: School systems 13

14. Temporary Shelter Operations Functions include: – Facility selection & MOU's – Feeding MOU's – Vendor/provider ID/Agreements – Shelter kits prepared – Planning/Training/Exercising for: Shelter setup/preparation Registration Feeding Dormitory Information Health Services Mental Health Services 14 Client Services Case Management – Functional Needs Communications Staffing Support Services

15. Bulk Distribution Acquisition, inventory, storage, distribution of: – Goods and commodities Clean up supplies, basic household goods and food commodities Can be supplemented by goods/commodities donations – Staffed by volunteers and others Often supplemented by VRC vetted volunteers Un-skilled volunteers – Logistics driven site selection and usage Easy of quantity good/commodity movement/access Either neighborhood or auto traffic pattern focused 15

16. Bulk Distribution Functions include: – Facility selection & MOU's – Vendor/provider ID/Agreements – Planning/Training/Exercising for: Site setup/preparation Goods/commodity delivery/storage/inventory Goods/commodity distribution Staffing Information Communications Accounting/reporting/procurement 16

17. Donations Management Monetary donations – Historically human service organizations manage their own fundraising activities Non-monetary donations – Goods – Commodities (food) Basic staples Non-perishables The challenge of donated goods/commodities – Historically small percentage of goods can be distributed Viability, safety of donated items Undeterminable expiration of donated commodities – Management costs of donated goods/commodities often exceed the value of the goods/commodities distributed 17

18. Donations Management Functions include: – Facility selection & MOU's – Private sector donation agreements – Planning/Training/Exercising for: Site setup/preparation Goods/commodity receipt/storage/inventory Goods/commodity distribution Staffing Information Communications Accounting/reporting/procurement 18