1. Eng. Goodluck Mmari Executive Secretary EWURA CCC 1

2. Presentation Outline 1.Introduction, 2.An Overview of Energy Sector in Tz, 3.Consumer Related Issues, 4.Consumer Education and Advocacy, 5.Challenges, 6.Recommendations and Conclusion, 2

3. 1.0 Introduction What is EWURA CCC? Consumer Council established under Article 30 of the EWURA Act, Cap.414. Vision: Be effective/responsive organization in advocating for consumer rights Mission: Protect the rights of consumers and to promote public awareness, networking, Specific functions of the Council are: (i) represent interests of consumers, (ii)receive/disseminate information, (iii)consult with various stakeholders (iv)establish RCCs 3

4. Overview of Energy Sector in TZ 4 Institutional Set up 1Ministry of Energy & Minerals – Policy Issues 2Power Utility firm: TANESCO, (State owned) 3Regulatory Authority, Energy, Water: EWURA 4Rural Electrification Agency : REA 5Upstream Petroleum Regulator: TPDC (State owned) 6Competition & Fair Trade Practices: FCC 7Standards: TBS 8Weight and Measure: WMA Important Legislations 1EWURA Act, Cap. 414 of 2001 2Fair Competition Act (FCA), No. 8 of 2003 3Fair Competition Tribunal (Section 83 of FAC) 4Weight and Measure Act of 1963

5. ... Overview of Energy/Power Sector in Tanzania 5 Indicators 1Population: 45 Million 2Energy Sources: Biomass (90%), Petroleum (8%), Electricity (1.5%), Coal & renewables (0.5%) 3Over 80% of biomass enrgy consumed in rural a reas 4Electricity Connectivity Level : 18.4% 30%(2015) 5Power Maximum Demand : 851 MW 6Installed Capacity: 1,509.85 MW 7Gen. Mix: Hydro 37%; Gas 33%; Liquid Fuels 30% 8TANESCO’s Power Losses: 24.4%

6. 3. 0 Consumer Related Issues 6 3.1 Key Issues of Consumer Interests 1 Affordable Tariff 2 High Quality of Goods, Services 3 Access to Utility Services 4 Awareness on Rights and Obligations 5 Effective complaints redress Mechanism 6 Obtain Value for Money 7 Access to Information 8 Effective Participation & representation 9 Knowledge on Regulated Industry

7. 3.2 Typical Characteristics of Tanzanian Consumer 7

8. 3.3 Concerns of Consumers of Electricity in Tanzania 8

9. 3.4 Case Study (Mr Mwita Vs TANESCO) Mr Mwita (Complainant) had power disconnected from his house for non payment of bills. The house was under occupation of a tenant. The Complainant settled the bills and agreed with power firm, TANESCO (respondent) not to restore power until a pre- payment meter was installed. The complainant paid for the meter installation charges. Two years later, power was disconnected again for non payment and immediately the tenant terminated tenancy agreement. The complainant discovered that the meter was not installed hence the accumulated bills and disconnection. The complainant lodged a complaint, demanding TANESCO to: (a) Clear the unpaid bill, (b) Pay him a rent he would have been receiving had the tenant not vacated (c) Pay Tshs 10mil. as general damage, (d) Pay for the cost of the complaint 9

10. 4.0 Consumer Education and Advocacy  Mainstream Media,  Stakeholders Meetings;  Workshops and Seminars  Face to face in Public events  Consumer Magazine 10

11. 7.0 Challenges  Low energy Security, Reliability & Quality  Low coverage, penetration,  lack of reading culture among citizens,  Consumer protection still new concept,  High tariff, yet not cost reflective. 8.0 Conclusion  Consumers protection is key in attaining efficiency and sustainable growth in the energy sector. 11