1. Mainstream and Indigenous Services working together to ‘Close the Gap’ 6 August 2009

2. Building healthy and inclusive communities. Promoting the well-being of all. The Vision Integrated services Co-ordinated with other providers Health promotion and prevention Community partnerships

3. Overview of EACH Budget 09/10$34 m Program budgets125 Personnel300+EFT/500+ staff Permanent sites21 Outreach locations 15

4. Disability & Aged care Primary Health Care Regional Counselling Youth & Family Services Community Mental Health Support Employment, Training & Social Enterprises Services Maroondah Social and Community Health Centre

5. ‘The Long Walk’ 2000 – Elders & EACH Board draft ‘Sorry Statement’ Employment of Indigenous Liaison Worker(s) Worowa College MOU for support to young people 2004 – EACH / Indigenous Working Party & DHS work together to implement the Gathering Place concept. Funding for Mullum Mullum Indigenous Gathering Place (MMIGP) received by EACH on behalf of the Committee 2005 - MMIGP refurbishes and moves into own premises

6. ‘The Long Walk’ Cont’d 2006 – Aboriginal Health Promotion and Chronic Care Partnership (AHPACC) funding received by EACH Governance levels engagement - reciprocal membership of MMIGP Committee and EACH Board 2007 – MMIGP becomes independent legal & financial entity

7. ‘The Long Walk’ Cont’d 2007 – EACH auspices Boorndawan Willam Indigenous Healing Service 2008 – The search & struggle for new home for Boorndawan Willam (BW) Employment of manager and staff 2009 – Establishing an Indigenous Family Violence Healing Service in the context of mainstream Domestic Violence services. The Journey Continues …..

8. ABORIGINAL & TSI Accessing EACH’s Services – last 9 months Youth GP Clinic5 Women’s Clinic6 Disability Services4 Mental health / Homelessness6 Psych Disability8 Respite13 Youth Homelessness1 Problem Gambling3 Podiatry8 Physiotherapy9 Occupational Therapy1 Personal Helpers and Mentors & Day 2 Day Living - community mental health 8 Disability employment services2 Financial Counselling8 Family Violence Counselling2 Family Relationship Services for carers2 Family Relationship centre1 Victims of Crime Assistance Support6 Early Childhood Intervention Program4 Dental9 Child Speech Therapy1 Child Psychology9 Child Long Day Care1 Alcohol & Drug counselling8 Aboriginal Health Promotion & Chronic Care (AHPACC) 63 TOTAL for last 9 months187 Total Indigenous Registrations – EACH – August 2009 Note: Total was 181 in 2007 320 Victorian % Indigenous population0.6% Indigenous Clients of EACH as % of total registered clients (n= 38,000) 0.8% Indigenous clients of EACH as % of total Indigenous pop’n of Eastern Region (n=2,600) 12 %

9. Learnings Along the Way - Building trust takes time, patience & perseverance; - Trust is easily lost & hard to regain; - Managing Community expectations – overcoming the ‘one stop shop’ expectation; - Embedding Cultural Competence – logistics, politics & resources; - The dilemmas of Governance – legal risk management - Money is the root of all evil

10. Pay Attention to…. - Governance; get the agreements right and document; but keep talking - Staff & management; get clear on delegated authority between Committee, the Board, White Manager, Indigenous Manager & Staff – avoiding the ‘meat in the sandwich’ effect; - Service operations & accountability; managing three-way expectations - Managing Community expectations; overcoming the ‘one stop shop’ mentality;

11. Pay Attention; Con’t - Embedding Cultural Competence; logistics, politics & resources; - The dilemmas of Governance; avoiding dominance of legal /risk management thinking - Managing the Money money is the root of all evil, so ….document, document, document; it won’t solve the problem but it helps.

12. Indigenous Community Health Service – Alaskan Style a service of Cook Inlet Tribal Council

13. Welcome

14. First Stop - Traditional Healing – Not the Last