1. AssessmentOutcomes Engage Empower Implement Culture Change Review Food Safety Culture Training Model Food Safety Culture www.aheadforsuccess.co.uk © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter

2. Review Implement Culture Change Engage and Empower Outcomes Audit and Assess Food Safety Culture www.aheadforsuccess.co.uk © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter

3. A company’s culture comprises the shared identity, values, beliefs and practices of that company. It creates the ethic, attitudes, behaviours and qualities that make the company distinctive and appealing to work for and buy from. The quality of the company culture enables it to succeed in the marketplace, and can make the difference between success and failure. The investment into in-house staff training to develop the most effective culture is now proven to offer the very best ROI on training provision (CIPD, 2012). AHeadForSuccess creates bespoke packages, using tried and tested principles, delivered by the most well known and highly respected professionals in the training and coaching arena with a proven track record in creating robust business cultures. Food Safety Culture www.aheadforsuccess.co.uk © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter

4. Food Safety Culture Communication & Trust Employee Engagement Leadership Food Safety Culture www.aheadforsuccess.co.uk © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter

5. Research tells us that companies with a dynamic culture, aligned to business goals, routinely outperform their competitors. Dynamic cultures adapt effectively to change and continue to evolve because everyone supports and strengthens the culture and company identity at every level. Without full commitment to a properly implemented food safety system by absolutely everyone on every level of any company producing food, safe food production cannot be assured. Everyone needs to:-  commit to the company identity  name and claim beliefs and values, both company values and food safety standards; companies rarely fail on issues of competence but often on issues of motivation and value  maximise and value the capabilities of the team and the organisation  support effective communication and positive behaviour every day  create a productive and nurturing environment for everyone to ensure safe food production Consequently, ‘Food Safety Culture’ training from AHeadForSuccess is designed for everyone involved in the production of safe food, on every level, from factory floor or kitchen to Senior Management and Chief Executives. ‘Food Safety Culture’ training instills the values, beliefs and behaviours necessary to fully embed and support the operation of legally required food safety management systems. Food Safety Culture www.aheadforsuccess.co.uk © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter

6. Food Safety Culture Communication & Trust Employee Engagement Audit and Assess Food Safety Culture www.aheadforsuccess.co.uk © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter

7. Audit It is absolutely essential that companies producing food in whatever form or arena establish a ‘food safety culture’ that engenders good practice, support and commitment to its food safety management systems because:- Food Safety is the concept that food will not cause harm to the consumer when it is prepared and eaten according to its intended use (ISO, 2005). HACCP is a system which identifies, evaluates, and controls hazards which are significant for Food Safety (Codex 2009). However, HACCP alone does not guarantee food safety. While the use of HACCP continues to increase there are still ‘Catastrophic Failures’ because of a lack of awareness and commitment from the people involved. Many food safety failures are management failures because HACCP is only successful when there is an effective ‘Food Safety Culture’. (Wallace CA 2012) AHeadForSuccess will undertake a review of existing HACCP and pre-requisite documentation with a view to understanding the current level of knowledge regarding both HACCP and microbiological food safety within the business. This will be the start of the assessment process and a major marker by which the ‘food safety culture’ training will be judged at the review stage. www.aheadforsuccess.co.uk © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter

8. Assessment The way a company is guided and directed is determined by its leaders. A company’s leaders influence the thinking and behaviour of its workers. When leaders engender empowerment, involvement, commitment and trust, then everyone is engaged, takes up their responsibilities, is productive and feels valued. The essential ingredients to a successful ‘Food Safety Culture’ are: business values competence and capability business operations leading owning communicating and engagement AheadforSuccess will assess each ingredient through research and focus groups to establish where coaching and training is required. The initial HACCP Audit will identify the gaps between understanding and commitment to the company’s food safety management systems and the risks to food safety. www.aheadforsuccess.co.uk © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter

9. Food Safety Culture Communication & Trust Outcomes Audit and Assess Food Safety Culture www.aheadforsuccess.co.uk © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter

10. www.aheadforsuccess.co.uk Outcomes From the assessment, desired and necessary outcomes will be set with a time frame for reaching them. Enthusiasm and motivation will be encouraged to create new behaviours and environments based on learning and development. Together we will look at the beliefs about what will be happening or what won’t be happening and the costs and consequences of both. We will examine how food safety culture coaching including absolutely everyone will create greater understanding of: business operations the necessity for training to improve competence and capability good leadership the value of role models communication and engagement to create pride in the workplace. Finally, we will focus on commitment by everyone to ‘food safety culture’ training © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter

11. www.aheadforsuccess.co.uk Engage and Empower Outcomes Audit and Assess Food Safety Culture © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter Food Safety Culture

12. Business leaders influence and determine the level of employee engagement which is essential for a food safety culture to thrive. We know that the level of engagement is indicated by the following: Employee awareness of the objectives of the business Employee involvement in setting the objectives and targets of the business Employee involvement in setting their own objectives and targets Employees believing in the values of the business and experiencing being valued Employee commitment to the success of the business, evidenced by their behaviours and motivated by the values of their managers and colleagues The higher engagement at all of these levels, the more robust the food safety culture of the organisation will be. Engage and Empower www.aheadforsuccess.co.uk © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter "I think it's very difficult to lead today when people are not really truly participating in the decision. You won't be able to attract and retain great people if they don't feel like they are part of the authorship of the strategy and the authorship of the really critical issues. If you don't give people an opportunity to really be engaged, they won't stay.“ Howard Schultz, the CEO of Starbucks

13. Food Safety Culture www.aheadforsuccess.co.uk Implement Culture Change Engage and Empower Outcomes Audit and Assess Food Safety Culture © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter

14. For an effective ‘Food Safety Culture’ to thrive and be sustained, there has to be openness and integrity throughout the business. Communication and trust has to flow and exist on all levels. It is imperative that Food Safety is the number one priority every minute of every day. So it is essential that everyone feels confident to highlight or report problems and concerns. People must be safe in the knowledge that not only will issues be resolved swiftly and effectively by management, but also that disclosure of issues will not jeopardise their position. A position of feedback not failure, and continuous improvement, must be taken to optimise open and effective communication. This absolute requisite for a no blame culture is key to the success of food safety legislation, in which the identification of problems is seen as a ‘positive’. This cultural value assures the company of the opportunity to improve and flourish, ensuring good practice and preventing sub standard practices from developing. Implement Culture Change www.aheadforsuccess.co.uk © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter

15. Food Safety Culture www.aheadforsuccess.co.uk Review Implement Culture Change Engage and Empower Outcomes Audit and Assess Food Safety Culture © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter

16. Review www.aheadforsuccess.co.uk © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter Recent research from the CIPD suggests that companies who review, monitor and institute mechanisms for continuous improvement have the best results. At the end of the training programme, a review of what has been identified, challenged and changed will be undertaken, so that sustainability of improvement can be monitored and further training undertaken where necessary. Indicators that a ‘Food Safety Culture’ has been embraced include: improved efficiency and output financial gain reduction in absenteeism retention and promotion of key workers We recommend a re-audit of food safety systems at the review stage, as this will be a major marker by which we can judge the level of improvement in the company’s culture.

17. Food Safety Culture SystemsPeople Culture www.aheadforsuccess.co.uk © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter

18. Review Implement Culture Change Engage and Empower Outcomes Audit and Assess Food Safety Culture www.aheadforsuccess.co.uk © Jan Sheward, Dr. Graham Dexter, & Dr. Jan Russell-Dexter Contact us to discuss how we can help you create a robust Food Safety Culture for your organisation. Jan Sheward jan@aheadforsuccess.co.uk www.aheadforsuccess.co.uk +44 (0)845 4310 221 +44 (0)7730 624500