1. Staffing Lesson 3

2. Objectives Explain how staffing decisions are affected by customer satisfaction and wait time List common problems associated with under- and over- staffing Describe the qualities of a good employees Calculate employee wages and take home pay Explain ways a store can be staffed for maximum profit

3. Staffing How Many Employees Do I Need? – When customer traffic is high = more employees – When customer traffic is low = less employees Understaffing: – Happens when there is not enough staff to handle the customers » Long lines at the cash register Overstaffing: – Happens when there is too many staff members » Very expensive

4. What Makes a Good Employee? – Reliability: Perform assigned tasks – Attitude: Positive? Negative? – Punctuality: Show up for work on time? – Honesty: Honest? – Manners: Polite? – Appearance: Neat and tidy? – Communication Skill: Communicate well with others – Work Ethic: Hard-working and diligent?

5. Evaluating Potential Employees: – Job Application: Name, Address, education, previous work experience, and other information – Neatness is important – Job Interview: Reveals much about an applicant’s communication skills, appearance, punctuality, manners, and attitude

6. Hiring Employees: – Make sure the applicant understands the job description, the tasks the job requires, the responsibilities of the job, the wages, and the number of hours to be worked

7. Worker Protection Laws: – Equal Opportunity Employment: These laws protect employees from discrimination because of gender, race, religion, national origin, age, or disability – Employee Compensation: Minimum wages, 40-hour work week, and overtime pay – Also, child labor laws – Employee Safety and Health: Make sure employees have a safe place to work and the conditions don’t have a negative effect on their health

8. Key Math Concepts Compute Wages for your Employees by Week: – Wages Per Week = Hourly Wage X Hours Worked Per Week Compute the Average Customer Wait Time: – Average Customer Wait Time = 90 Seconds X Number of Customers in Line