1. MALAYSIAN QUALIFICATIONS AGENCY
ROADSHOW MQA 2008 : KOD AMALAN AKREDITASI PROGRAM (CODE OF PRACTICE FOR PROGRAMME ACCREDITATION, COPPA) 16 OKTOBER 2008 – 13 NOVEMBER 2008
SESI 2 : KERTAS 2
SECTION 2 : GUIDELINES ON CRITERIA AND STANDARDS FOR PROGRAM ACCREDITATION (AREA 4, 5, 6, 7 AND 9)
MALAYSIAN QUALIFICATIONS AGENCY

2. Vision, Mission, Educational Goals and Learning Outcomes
Section 2 - Guidelines On The Standards and Criteria
For Programme Accreditation
Vision, Mission, Educational Goals and Learning Outcomes
Curriculum Design and Delivery
Assessment of Students
Student Selection and Support Services
Academic Staff
Educational Resources
Programme Monitoring and Review
Leadership, Governance, and Administration
Continual Quality Improvement

3. The Standards Benchmarked Standards
Standards that must be met and its compliance demonstrated during programme accreditation exercise. Are usually expressed as a must
Enhanced Standards
Standards that should be met as the institution strives to improve itself and usually expressed as a should

4. AREA 4: STUDENT SELECTION AND SUPPORT SERVICES
4.1 Student admission and selection (comply with policies of MOHE)
Min. qualification, knowledge and capacity to pursue a programme
4.2 Articulation Regulations, Credit transfer and Credit Exemption
4.3 Transfer of students –student mobility
4.4 Student support services and co-curricular activities
facilitate learning and personal development
Many components apply at HEP level but Dept has access to them
4.5 Student representation and participation
Inculcate self-confidence and wholesome development
4.6 Alumni
Provide feedback on program, linkages with industry

5. 4.1 STUDENT ADMISSION AND SELECTION
Criteria and processes of student selection must be
clearly stated and disseminated to public especially to students
Prerequisite knowledge and skills for the programme must be
clearly stated
Selection interview must be
structured, objective and fair
Student selection must be
free from discrimination and bias
Student intake– also take into account visiting, exchange or transfer students, professional prog must be
stated and related to capacity of Dept

6. 4.1 STUDENT ADMISSION AND SELECTION
Appeal on student admission and selection
Clear policy and appropriate mechanisms
Admission policy must be
monitored and reviewed periodically
Admission policies and processes should be
reviewed in consultation with relevant stakeholders, nationally and internationally

7. clear, well-defined and widely disseminated
4.2 ARTICULATION REGULATIONS, CREDIT TRANSFER AND CREDIT EXEMPTION, 4.3 TRANSFER OF STUDENTS
Policies, regulations and processes on articulation practices, credit transfers, credit exemptions and student transfers must be
clear, well-defined and widely disseminated
Incoming transfer students must have
comparable achievement in their previous institution

8. 4. 2 ARTICULATION REGULATIONS, CREDIT TRANSFER AND CREDIT EXEMPTION 4
4.2 ARTICULATION REGULATIONS, CREDIT TRANSFER AND CREDIT EXEMPTION 4.3 TRANSFER OF STUDENTS
The Dept should:
have policies and mechanisms to facilitate student mobility, between programmes or institutions, within or outside the country
(articulation agreements, credit transfer and credit exemption, including cross-border collaboration)

9. 4.4 STUDENT SUPPORT SERVICES AND CO-CURRICULAR ACTIVITIES
Appropriate and adequate support services – physical, social, financial, recreational, counseling and health must be
made accessible to students
Support services must be:
evaluated regularly to ensure adequacy, effectiveness and safety
Academic and career counseling must be
provided by adequate and qualified staff
Effective induction program must be made available with special attention given to out of state and international students, and students with special needs

10. 4.4 STUDENT SUPPORT SERVICES AND CO-CURRICULAR ACTIVITIES
Student support services should be
given prominent organisational status and dominant role eg proper international students office, full time counselors
There should be
structured training and development plan to train and enhance skills and professionalism of counselors

11. 4.5 STUDENT REPRESENTATION AND PARTICIPATION
Dept must :
adhere to HEP’s policy on student participation and representation eg student bodies – participate/feedback on programme development
have a policy and programme for active student participation eg co-curricular activities and community or NGO engagement
Publication activities should:
- be guided by clear, formal and well-publicised policy (responsibilities, restrictions)
- have adequate facilities

12. 4.6 ALUMNI
Department should:
- foster active linkages with its alumni
- encourage alumni to play a role in providing linkages with the industry and the professions and development of the programme

13. AREA 5: ACADEMIC STAFF
Academic Staff Important Contribution to Quality of the Programme
Effective policy on recruitment, service, development and appraisal
Qualified and sufficient staff
Conducive environment that encourages recruitment and retention – training, equitable work distribution, recognition and reward system
5.1 Recruitment and Management
5.2 Service and Development

14. 5.1 Recruitment and Management
There must be clear and documented policy on recruitment, service, development and appraisal
The staff student ratio must be appropriate and comply with discipline standards
Dept must:
- have adequate full time & core academic staff
- clarify roles of academic staff in teaching, research, consultancy, community services and administrative functions

15. 5.1 Recruitment and Management
Recognition and reward must be
based on equitable work distribution and meritorious academic roles
Academic appointment and promotion – eg Prof & Assoc. Prof must be guided by and in line with national policies and international best practices

16. 5.1 Recruitment and Management
There should be:
- a balance between senior/junior, academic/non academic, local/international staff
- national and international linkages – faculty exchange to enhance teaching and learning of the programme

17. 5.2 Service and Development
Institutional dan Dept policy must
complement each other – service, development and appraisal
Dept must provide
- mentoring and formative guidance for new staff
- necessary training, tools and technology for self- learning, access to information

18. 5.2 Service and Development
There should be
- opportunities – including funding –
for academic staff participation in professional, academic and other relevant activities, national and international
- provision for advanced staff enhancement via research leave, sabbatical, participation in, and organization of, conferences

19. AREA 6: EDUCATIONAL RESOURCES
Adequate resources important to support teaching and learning – include finance, expertise, physical infrastructure, ICT and research facilities
6.1 Physical facilities - guided by field of study
6.2 Research and Development – largely directed to universities offering degree level programmes and above
6.3 Educational expertise – specialised staff trained and have considerable experience in teaching-learning methodologies
6.4 Educational exchanges – students, staff, educational materials
6.5 Financial allocations

20. 6.1 Physical Facilities Physical facilities must be
- sufficient, appropriate to ensure effective delivery
- comply with relevant laws, health and safety regulations
Library or resource center must be
adequate, up-to-date, qualified staff, support facilities
Equipment and facilities must be
adequate for practical-based programme

21. 6.1 Physical Facilities Learning environment should be
regularly improved through renovations, new facilities, latest equipment
Facilities should be
user friendly to those with special needs

22. (For universities running degree programmes and above)
6.2 Research and Development (R & D)
(For universities running degree programmes and above)
Dept must have a policy and program on research and development
Facilities must be adequate to sustain R & D
There should be
- link between R & D and commercialization
- periodic review on research resources and facilities to enhance research capabilities

23. 6.3 Educational Expertise 6.4 Educational Exchanges
Dept must have a policy on use of educational expertise in development of new and effective teaching & learning methods
The Dept should have:
- a policy and future planning on educational exchanges (collaboration with other institutions, nationally and internationally)

24. 6.5 Financial Allocation
Dept must have budgetary and procurement procedures to ensure sufficient and efficient utilisation of resources
include planning, monitoring and control of resources
Dept should be given sufficient financial autonomy in allocating resources

25. AREA 7: PROGRAMME MONITORING AND REVIEW
Prog monitored, reviewed, evaluated - quality enhancement
-include reviewing institutional structures and processes, curriculum components (current?, industry relevant?)
-monitoring student progress, employability and performance
Feedback – students, faculty, employers, alumni, professional bodies, analysis of student performance
7.1 Mechanisms for programme monitoring and review
7.2 Involvement of stakeholders

26. Student performance and progression must be analysed
7.1 MECHANISMS FOR PROGRAMME MONITORING AND REVIEW 7.2 INVOLVEMENT OF STAKEHOLDERS
Student performance and progression must be analysed
in relation to the objectives and LO of programme
There must be
- programme review committee
- periodic program evaluation using proper mechanisms and resources
Partners involved in collaborative arrangements must share responsibilities in programme monitoring and review
Program evaluation must involve relevant stakeholders

27. Programme review exercise should
7.1 MECHANISMS FOR PROGRAMME MONITORING AND REVIEW 7.2 INVOLVEMENT OF STAKEHOLDERS
Stakeholders should have access to the review report and their views considered
Programme review exercise should
incorporated stakeholder feedback esp from alumni and employers
involve relevant professional bodies, in the case of professional programmes

28. AREA 9: CONTINUAL QUALITY IMPROVEMENT
The only constant is change
- advances in science and technology, new knowledge
- changes structures, functions, activities, curriculum, T-L methodologies, assessment methods etc
Need to continually and systematically review and monitor these changes and developments to ensure that:
- learning outcomes of programme are met
- curriculum is current and industry relevant
- programme delivery is effective
- assessment methods appropriate
- educational resources adequate and up-to-date

29. AREA 9: CONTINUAL QUALITY IMPROVEMENT
Dept must:
- support and complement the HEP’s policies, procedures and mechanisms for review – structures, functions, processes, strategies
- develop a system to review its programme periodically
- initiate review, implement its recommendations and record results ie follow-up and follow through process

30. AREA 9: CONTINUAL QUALITY IMPROVEMENT
Dept should embrace the spirit of continual quality improvement – based on prospective studies and analyses. Current policies and practices should be revised based on past experience, present conditions and future possibilities
Person or unit responsible for internal quality audit should be given a prominent role in the policy processes of the Dept

31. CONCLUSION Standards in the nine areas of evaluation:
Assist Dept to ensure that the internal QA systems (policies, processes, mechanisms) are in place:
aims, objectives and LO of programme achieved
produce graduates with the required LO that is compatible with the national and international human resource requirements

32. SECTION 3: SUBMISSION FOR PROVISIONAL AND FULL ACCREDITATION
- Assist HEP Prepare Documents For Submission For Provisional And Full Accreditation
- Provide Guide On Information Required. Covers All Nine Areas Of Evaluation
- Describe The Various Documents Required For Submission To MQA

33. Thank
You