1. 2005 ASOA Prepared by: Eileen M. Giaimo Executive Director, ASOA socioeconomic survey

2. Background 515 questionnaires mailed to primary member administrators on January 4, 2005 secondary mailing went to non respondents on January 27, 2005 185 completed surveys response rate of 35.9% excluded from this survey were primary and non- primary clinical and business staff, consultants, vendors and others

3. Respondent distribution 7.0% N =13 27.0% N =50 15.1% N =28 9.2% N =17 18.9% N =35 South Atlantic South Central New England MountainNorth Central Mid Atlantic Pacific 15.7% N =29 7.0% N =13

4. Total number of FTE physicians N=180 % of Respondents Mean: 6.32 Median: 3.08

5. Additional Branch offices other than primary N= 181 Mean: 1.77 Median: 1.49

6. Sub-specialization N= 171

7. Sub-specialization by practice size N= 31 N= 21N= 88N= 27

8. Type of facility your physicians perform surgery in? N= 183 Note: Adds to more than 100% due to multiple answers

9. Do you have an Optical Shop in your practice? N= 181

10. Optical Shops Optical Shops by region % of Respondents with Optical Shops N=128

11. Optical Shops Optical Shops by practice size N=128 % of Respondents with Optical Shops

12. STAFFING

13. Total Median Number of Medical Business Office Staff Total Median Number of Medical Business Office Staff by # of FTE physicians

14. Median FTE Medical Business Office Staff Median FTE Medical Business Office Staff by # of FTE physicians Number of FTE Physicians Staff Position1 FTE2 to 56 to 910+ Billing Coordinator1.071.151.291.30 Bookkeeper0.320.080.520.75 Certified Coder0.260.610.650.73 Clerical Insurance0.361.083.251.25 Data Entry0.590.330.650.76 File Clerk3.087.2212.011.36 Managed Care Coordinator0.280.270.290.60 Receptionist1.903.285.504.75 Secretary/Transcriptionist0.330.200.420.75 Other0.550.320.690.56

15. Total Median Number of Administrative Office Staff Total Median Number of Administrative Office Staff by # of FTE physicians

16. Number of FTE Physicians Staff Position1 FTE2 to 56 to 910+ Administrative Assistant0.550.120.790.81 Administrator (COE)0.620.630.650.73 Administrator (non-certified)0.801.021.000.85 Business Manager0.570.490.590.38 Director, Refractive Surgery0.550.140.370.60 Executive Director0.530.520.280.58 Human Resources0.520.260.610.36 Marketing/PR Director0.290.280.460.63 Office Manager0.800.460.731.06 Telephone Operator0.530.621.250.73 Other0.530.280.850.66 Median FTE Administrative Office Staff Median FTE Administrative Office Staff by # of FTE physicians

17. Total Median Number of Clinical Office Staff Total Median Number of Clinical Office Staff by # of FTE physicians

18. Median FTE Certified Clinical Office Staff Median FTE Certified Clinical Office Staff by # of FTE physicians Number of FTE Physicians Staff Position1 FTE2 to 56 to 910+ Certified Ophthalmic Assistant (COA) 1.322.184.674.75 Certified Ophthalmic Med. Tech. (COMT) 0.570.440.580.66 Certified Ophthalmic Tech. (COT)0.730.771.402.30 Certified Registered Nurse Anesthetist (CRNA) 0.260.200.520.54 Certified Retinal Angiographer (CRA) 00.510.551.07

19. Number of FTE Physicians Staff Position1 FTE2 to 56 to 910+ Contact Lens Technician0.550.370.500.97 LPN0.550.430.590.58 Non-Certified Ophthalmic Assistant/Tech 1.272.135.503.88 Ophthalmic Photographer00.140.320.73 Optician0.941.172.403.25 Optometrist0.170.381.501.88 Orthoptist00.260.060.56 RN0.620.360.340.36 Scribe0.360.230.730.58 Surgical Assistant0.220.110.580.69 Surgical Scheduler0.330.481.421.50 Visual Field Tech0.270.320.73 Other0.390.320.420.85 Median FTE Clinical Office Staff Median FTE Clinical Office Staff by # of FTE physicians

20. COMPENSATION

21. Average Annual Salary of Staff Average Annual Salary of Certified Clinical Office Staff by years of employment PositionLess than 1 1 to 45 to 910 or More Certified Ophthalmic Assistant (COA) $26,975$30,162$31,581$35,749 Certified Ophthalmic Med. Tech. (COMT) $31,518$40,909$46,744$46,960 Certified Ophthalmic Tech. (COT) $34,980$36,057$37,219$40,347 Certified Registered Nurse Anesthetist (CRNA) $117,000$70,000___$156,000 Certified Retinal Angiographer (CRA) $39,000$43,000$44,536$48,578

22. PositionLess than 11 to 45 to 910 or more Contact Lens Technician$24,143$26,614$30,160$29,532 LPN$25,418$29,396$30,004$31,351 Non-Certified Ophthalmic Assistant/Tech $22,347$26,025$26,595$29,693 Ophthalmic Photographer$28,305$32,792$34,702$44,312 Optician$26,273$32,817$36,329$38,513 Optometrist$67,043$94,729$97,836$117,165 Orthoptist$36,660$43,944$49,400$56,614 RN$40,943$44,385$46,194$50,644 Scribe$25,055$25,622$26,633$26,328 Surgical Assistant$26,005$37,457$33,288$37,804 Surgical Scheduler$27,029$28,905$31,018$33,405 Visual Field Tech$21,235$24,735$25,585$26,740 Other$27,073.$31,120$44,064$41,644 Average Annual Salary of Average Annual Salary of Clinical Office Staff by years of employment

23. Average Annual Salary of Average Annual Salary of Medical Business Office Staff by years of employment PositionLess than 1 1 to 45 to 910 or more Billing Coordinator$30,599$32,095$33,795$37,371 Bookkeeper$25,283$31,267$35,400$35,712 Certified Coder$28,991$30,154$30,190$35,875 Clerical Insurance$22,295$24,776$28,566$30,706 Data Entry$22,671$26,978$26,503$27,455 File Clerk$16,738$19,805$19,763$21,639 Managed Care Coordinator $12,480$26,750$27,962$40,207 Receptionist$22,126$23,816$26,026$28,052 Secretary/Transcriptionist$22,273$26,497$28,004$30,743 Other$31,549$25,220$29,974$31,968

24. Staff PositionLess than 11 to 45 to 910 or more Administrative Assistant$26,679$27,866$34,467$38,250 Administrator (COE)$45,105$75,296$73,691$86,046 Administrator (non- certified) $56,382$72,491$69,086$78,206 Business Manager$38,560$50,487$46,018$55,880 Dir. Refractive Surgery$32,864$43,723$46,938$35,746 Executive Director$98,329$117,500$114,875$128,000 Human Resources$48,715$38,012$38,627$43,533 Marketing/PR Director$41,400$45,176$49,550$46,063 Office Manager$35,436$37,962$43,877$44,820 Telephone Operator$19,867$21,603$24,391$27,654 Other$23,227$39,080$38,025$57,742 Average Annual Salary of Average Annual Salary of Administrative Office Staff by years of employment

25. BENEFITS

26. Employer offered benefits N=182 Note: Adds to more than 100% due to multiple answers

27. Benefits Benefits by practice size Practice Size by FTE Physician Note: Adds to more than 100% due to multiple answers

28. N=92 If health and/or dental insurance is paid to employee, what percent is paid?

29. Median reimbursements for medical and/or dental care insurance paid by employer Median reimbursements for medical and/or dental care insurance paid by employer by practice size N= 42 Number of FTE Physicians

30. Fringe benefits offered to salaried employees? N=170 Percent of Respondents

31. Fringe benefits offered to hourly employees? N=180 Percent of Respondents

32. Median Annual fringe benefit amount paid to salaried employees

33. Median Annual fringe benefit amount paid to hourly employees

34. Maximum amount paid to salaried vs. hourly employees for fringe benefits

35. Median number of days paid for fringe benefits per year for salaried vs. hourly employees

36. If you offer a retirement plan, what type is it, and do you match the contribution? N=122 Note: Adds to more than 100% due to multiple answers Percent of Respondents N=111

37. Sick, personal, and vacation days for employees Sick, personal, and vacation days for salaried employees by years of employment N=154N=93N=104N=100 Mean Days

38. Sick, personal, and vacation days for employees Sick, personal, and vacation days for hourly employees by years of employment N=158N=99N=106N=105 Mean Days

39. Annual number of sick/personal and vacation days for employees by gender Years of Employment Less than 1 1 to 45 to 910 or More Salaried Male (N=23) 7.058.658.908.67 Salaried Female (N=77) 5.556.186.576.65 Years of Employment Less than 1 1 to 45 to 910 or More Hourly Male (N=21) 6.959.059.109.40 Hourly Female (N=84) 5.976.676.897.15

40. ASOA OPINIONS

41. You strongly agreed that ASOA is… N=103N=108N=125

42. ASOA services do not address my specific needs N=181

43. How many times have you visited the ASOA web site in the past year? N= 185

44. If you have not accessed the ASOA web site in the past year, why? N= 8

45. Do you or others subscribe to the ASOA practice management Eye-Mail list serv, and if so, how often? N=185

46. Do you or others subscribe to the ASOA practice management Eye-Mail list serv, and if so, how valuable is it to you? N=185N=120

47. In the past year, I have visited the ASOA web site for information on…? N=111 Note: Adds to more than 100% due to multiple answers

48. Do you own EyeCoding Today, and if so, how valuable is it to your practice? N=183N=23 Note: Adds to more than 100% due to multiple answers

49. Do you own EyeCoding Today, and if so, how did you learn of the product? N=25N=183 Note: Adds to more than 100% due to multiple answers

50. Do you read INSIGHTS, and if so, how valuable is it to you professionally? N=181 N=110

51. With whom do you share information you receive from ASOA? N=179 Note: Adds to more than 100% due to multiple answers

52. PERSONAL PROFILE

53. Are you male or female? N=183

54. Administrator Gender Administrator Gender by Region South Atlantic South Central New England MountainNorth Central Mid Atlantic Pacific Male=41.2% Female=58.8% Male=17.6% Female=82.4% Male=23.1% Female=76.9% Male=0% Female=100% Male=18.4% Female=81.6% Male=37.9% Female=62.1% Male=10.7% Female=89.3%

55. What is your age? N=181 Mean: 50.12 Median: 50.94 Percent of Respondents

56. ASOA THANKS YOU!