1. Session Code: WVR-011 Ask JAN: Burning Questions in Accommodation Lou Orslene Orslene@jan.wvu.edu 12/30/2015 2:20 PM – 3:20 PM Handouts are available at: www.atia.org/orlandohandouts 1

2. Learning Objectives Participants will engage JAN Consultants to discuss and develop solutions to at least six burning accommodation scenarios. Participants will learn to ask a series of questions of the individual requesting an accommodation and use this information to successfully provide the accommodation. Participants will be able to identify at least four best practices, including use of JAN’s six step Interactive Process, and list three practical resources toward solving future accommodation challenges. 2 Handouts are available at: www.atia.org/orlandohandouts

3. AGENDA  About JAN  All about Accommodations  Accommodation Situations and Solutions  Q & A 3 Handouts are available at: www.atia.org/orlandohandouts

4. ABOUT JAN  Free, confidential, national service  TA on Job Accommodations and ADAAA  Coach customers through the disclosure and interactive process  Give targeted technical assistance  Provide comprehensive referrals 4 Handouts are available at: www.atia.org/orlandohandouts

5. ABOUT JAN  Communicate via telephone, chat, text, TTY, relay, email, and social networks  Offer live and archived training  Extensive online services  Conduct research to inform policy  Work as a partner in making model employers 5 Handouts are available at: www.atia.org/orlandohandouts

6. ABOUT JAN 6 Handouts are available at: www.atia.org/orlandohandouts

7. ABOUT JAN Teams Sensory Cognitive/Psychiatric Motor ADA Self-employment 7 Handouts are available at: www.atia.org/orlandohandouts

8. ABOUT JAN JAN Consultants can be reached M-F 9am-6pm EST by  Phone - (800) 526-7234 (voice); (877) 781-9403 (TTY)  Email - jan@AskJAN.orgjan@AskJAN.org  Skype - Janconsultants  Text – (304) 216-8189  Chat available online at http://AskJAN.orghttp://AskJAN.org  Website - http://AskJAN.orghttp://AskJAN.org 8 Handouts are available at: www.atia.org/orlandohandouts

9. What is an accommodation? A reasonable accommodation is a modification or adjustment to a job, the work environment, or the way things usually are done that enables a qualified individual with a disability to enjoy an equal employment opportunity. 9 Handouts are available at: www.atia.org/orlandohandouts

10. Interactive Process The Equal Employment Opportunity Commission (EEOC), recommends that employers use an “interactive process,” which simply means that employers and employees with disabilities who request accommodations work together. 10 Handouts are available at: www.atia.org/orlandohandouts

11. Accommodation Process 11 Handouts are available at: www.atia.org/orlandohandouts

12. Questions to Consider What limitations is the the applicant, candidate, or employee experience? How do these limitations affect the employee and the employee’s job performance? What specific job tasks are problematic as a result of these limitations? What accommodations are available to reduce or eliminate these problems? Are all possible resources being used to determine possible accommodations? 12 Handouts are available at: www.atia.org/orlandohandouts

13. Questions to Consider Can the employee provide information on possible accommodation solutions? Once accommodations are in place how do we evaluate the effectiveness of the accommodations? On an “as need to know basis”, who needs to be informed of the accommodation? i.e. supervisor, parking attendant, etc. Would human resources or personnel departments, supervisors, or coworkers benefit from education and training on disability awareness? Who can provide it? 13 Handouts are available at: www.atia.org/orlandohandouts

14. Eight Types of Accommodation 1.Purchasing or Modifying Equipment or Products 2.Making Work-site Accessible 3.Job Restructuring 4.Modifying Schedule and Allowing Leave Time 14 Handouts are available at: www.atia.org/orlandohandouts

15. Eight Types of Accommodation 5. Modifying Methods (e.g., tests, communication, training) 6. Modifying Policies 7. Providing Readers and Interpreters 8. Reassignment 15 Handouts are available at: www.atia.org/orlandohandouts

16. Accommodation Situations and Solutions – Motor Situation A junior high teacher with multiple sclerosis was preparing to return to work after a year of medical leave. She had difficulty standing due to lower extremity weakness so could not write on the chalkboard as much as needed. Solution Her employer purchased an LCD Pen Tablet with a projector, which allowed the teacher to sit and write on the pen tablet and project what she wrote on the chalkboard. Cost: $8,500 16 Handouts are available at: www.atia.org/orlandohandouts

17. Accommodation Situations and Solutions – Motor Situation Laborer/material mover in manufacturing setting with back impairment, trouble moving items and lifting/standing restrictions. Solution Employer reported they provided a lifting device that cost $60. 17 Handouts are available at: www.atia.org/orlandohandouts

18. Accommodation Situations and Solutions – Motor Situation A long-term city employee had diabetes and had to use a wheelchair due to foot ulcers. She was having difficulty accessing her workstation. Solution Her employer opened up her work area and made it more accessible, lowered the files she needed to use, and located a refrigerator closer to her workstation. Cost $100. 18 Handouts are available at: www.atia.org/orlandohandouts

19. Accommodation Situations and Solutions – Motor Situation Law enforcement support worker with arthritis, fine motor issues such as grasp/handling/sensing…trouble keyboarding and writing. Solution Employer provided speech recognition software. 19 Handouts are available at: www.atia.org/orlandohandouts

20. Accommodation Situations and Solutions – Cognitive Situation Health technician in a hospital setting with Learning Disability & Cerebral Palsy. Employee had trouble with cognitive processes/reading and working in noisy environment. Solution Noise cancelling headphones, mobile phone with reminder App, task instructions voice read from a recording, binders with pictures of complete trays along with the “recipes” for tasks. 20 Handouts are available at: www.atia.org/orlandohandouts

21. Accommodation Situations and Solutions – Cognitive Situation A job applicant for a dog warden position for city government had dyslexia, had difficulty reading, and could not pass a required pre-hire test to be completed electronically as he kept getting timed out of the exam. Solution The employer worked with the company who developed the testing software to extend the time for responses and the applicant was provided a reader. 21 Handouts are available at: www.atia.org/orlandohandouts

22. Accommodation Situations and Solutions – Psychiatric Situation An employee with depression and having problems with his supervisor’s management style, exacerbating his symptoms. The employee wanted less face-to-face communication, but parts of his job were time sensitive and the supervisor had to communicate with him quickly. Solution Determined that email would be used as the primary communicate between the employee and supervisor. 22 Handouts are available at: www.atia.org/orlandohandouts

23. Accommodation Situations and Solutions – Sensory Situation An electric serviceman with progressive hearing loss sometimes worked in a bucket truck and needed to communicate to coworkers. The usual method of communication was via a radio. Solution The employer switched to cell phones and the employee was able to use text messaging to communicate. Cost $500. 23 Handouts are available at: www.atia.org/orlandohandouts

24. Accommodation Situations and Solutions – Sensory Situation A government employee who was deaf was not communicating effectively with coworkers. Solution The employer purchased a video relay service. One time cost of $200. 24 Handouts are available at: www.atia.org/orlandohandouts

25. Accommodation Situations and Solutions – Sensory Situation A foreign language teacher with diabetic retinopathy was having difficulty monitoring students’ behavior, and making entries in the grade book. Solution A mirror was placed in the middle of the classroom to assist with peripheral vision. The school purchased an iPad and software to help the teacher track grades more easily, and allowed use of an enlarged screen for inputting grades. Cost: $1,000. 25 Handouts are available at: www.atia.org/orlandohandouts

26. Accommodation Best Practices Engage the employee in determining the accommodation Consider a trial period during which various accommodations are tried Communicate to all personnel involved about the accommodation Insure the accommodation is maintained over time 26 Handouts are available at: www.atia.org/orlandohandouts

27. Select Resources What Accommodations Support School Performance? - Center for Psychiatric Rehabilitation Publication What Accommodations Support School Performance? Occupation and Industry Series: Accommodating Educators with Disabilities - JAN Publication Occupation and Industry Series: Accommodating Educators with Disabilities Accommodation and Compliance Series: Students with Mental Health Impairments - JAN Publication Accommodation and Compliance Series: Students with Mental Health Impairments Supporting Accommodation Requests: Guidance on Documentation Practices - AHEAD Document Supporting Accommodation Requests: Guidance on Documentation Practices Frequently Asked Questions on Effective Communication for Students with Hearing, Vision, or Speech Disabilities in Public Elementary and Secondary Schools - DOJ Publication Frequently Asked Questions on Effective Communication for Students with Hearing, Vision, or Speech Disabilities in Public Elementary and Secondary Schools http://askjan.org/landingpage/ATIA2015 27 Handouts are available at: www.atia.org/orlandohandouts

28. Questions? 28 Handouts are available at: www.atia.org/orlandohandouts

29. Thank you for attending this session 29 CEUs – Session Code: XXX-YY More info at: www.atia.org/CEUwww.atia.org/CEU For ACVREP, AOTA and ASHA CEUs, hand in completed Attendance Forms to REGISTRATION DESK at the end of the conference. Please note there is a $15 fee for AOTA CEUs. For general CEUs, apply online with The AAC Institute: www.aacinstitute.orgwww.aacinstitute.org Session Evaluation: URL Please help us improve the quality of our conference by completing your session evaluation form. Completed evaluation forms should be submitted as you exit or to staff at the registration desk. Handouts Handouts are available at: www.atia.org/orlandohandoutswww.atia.org/orlandohandouts Handout link remains live for 3 months after the conference ends. Handouts are available at: www.atia.org/orlandohandouts