1. Slide 2.1 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 Emerging technologies for IS Ch2. – Boddy et al. The evolution of information systems Classifying information systems Managing information flows with enterprise systems Knowledge management systems Managing customer processes with CRM Using IS beyond organisational borders Digital search and customer participation Case: Siemens

2. Slide 2.2 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 Classifying information systems Formality Purposes Reach Complementarities

3. Slide 2.3 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 Classifying information systems by their formality Human information systems –informal systems and human information processing Paper-based information systems –hard copy-based systems Computer-based information systems –based on electronic means to collect data and provide information

4. Slide 2.4 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 Classifying information systems by their purposes Operational Monitoring Decision support Communication

5. Slide 2.5 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 Reach of information systems Individual Local or departmental Company-wide Inter-organisational

6. Slide 2.6 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 Purpose and reach of IS Figure 2.1 Purposes and reach of IS combined

7. Slide 2.7 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 Classifying information systems by their complementarities Functional systems Network systems Enterprise systems

8. Slide 2.8 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 Enterprise systems Figure 2.2 Anatomy of an enterprise system

9. Slide 2.9 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 Knowledge management processes and the potential role of IS Table 2.3 Knowledge management processes and the potential role of IS Source: Based on Alavi and Leidner (2002), p. 125.

10. Slide 2.10 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 Managing customer processes with CRM Figure 2.3 Communications methods and message

11. Slide 2.11 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 Analysing customers with CRM Figure 2.4 Questions with respect to customer selection, acquisition, retention and extension

12. Slide 2.12 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 Comparing customers with CRM Figure 2.5 Recency, frequency and monetary value of customers

13. Slide 2.13 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 IS beyond the organisation Figure 2.6 E-business: electronic links within the companies and the supply chain

14. Slide 2.14 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 Evolution of IOS Figure 2.7 Inter-organisational systems in five phases

15. Slide 2.15 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 IS and the supply chain Figure 2.8 Re-inventing the supply chain

16. Slide 2.16 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 Metcalfe’s law Figure 2.9 Illustration of the network effect and Metcalfe’s law Source: Metcalfe’s law (26 March, 2008). Reproduced from Wikipedia, The Free Encyclopedia. Retrieved 14 April 2008 from http://en.wikipedia.org/w/index.php?title=Metcalfe%27s_law&oldid=201140098

17. Slide 2.17 Boddy et al., Managing Information Systems, 3 rd Edition, © Pearson Education Limited 2009 IS and new delivery systems Figure 2.10 Traditional delivery versus customer participation