1. CIS 429—BUSINESS INFORMATION SYSTEMS Chapter 5: Organizational Structures That Support Strategic Initiatives

2. Organizational Structures Employees  Strategic Initiatives  Competitive Advantage The IT department needs to organize its employees for maximum effectiveness and _____________

3. IT Roles and Responsibilities The IT functional area has only been around about ____ years At the strategic level in most large organizations:  CEO, CFO, COO IT-related strategic positions:  CIO: oversees all of IT, aligns IT strategy w/ business  CTO: focus on ___________of IT (HW, SW, telecom)  CSO: implement safeguards against hackers and viruses  CPO: ensure ________ and legal use of information  CKO: collect, maintain, distribute organization knowledge J. Greg Hanson is the first CIO of the U.S. Senate J. Greg Hanson

4. The Gap Between Business Personnel and IT Personnel Challenge: Effective _______________ Improving communications  Business personnel should increase knowledge of IT  Read Information Week, CIO, etc.  IT personnel should increase knowledge of business  Become involved in business strategic initiatives Pivotal skills for IT executives  Communication  __________ thinking  Understanding business operations

5. Organizational Fundamentals—Ethics Examples: Enron, Martha Stewart Ethics: Principles and __________ that guide behavior  Technology poses new challenges regarding copyright and intellectual property  Comply with company directives that might be illegal? Privacy: The right to be left alone, to have control over personal possessions, to not be observed without consent  Privacy and e-business (e.g., selling customer files)

6. Organizational Fundamentals—Security Security  Google to maintain personal health records Google to maintain personal health records  Less than 10% of health care organizations have implemented security policies of HIPAAHIPAA Information security  Protection of information from ___________ or intentional misuse by persons inside or outside the organization  CRM might contain information about top 20% of customers (intellectual property)